Field Service Engineer II

LGC

Field Service Engineer II supporting LGC’s life science instruments through installations, repairs, maintenance, and customer training. Delivering remote and onsite technical service across East Coast customer facilities.

Posted 8/4/2026full-timeRemote • Milford • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $29 - $43 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for laboratory instrumentation, including installation, maintenance, and customer training. Strong focus on customer satisfaction and collaboration with cross-functional teams to resolve issues and improve service processes.

Highest-signal resume keywords

Field Service ExperienceLaboratory Instrumentation SupportTechnical Training DeliveryCustomer Care Focus24/7 On-Call Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Instrument InstallationSystem Start-UpPreventative MaintenanceTechnical Problem ResolutionEngineering Principles KnowledgeProduction OptimizationCommissioningIntegration SupportService Case CompletionKPI Contribution

Soft Skills

Excellent CommunicationAdaptabilityCustomer Experience FocusCollaborationProblem-Solving

Certifications & Qualifications

Valid Driver's LicenseCurrent U.S. Work Authorization

Industry Keywords

Life ScienceAg-Bio ScienceField ServiceTechnical SupportCustomer Satisfaction

About the role

Key responsibilities & impact

Provide front-line technical support for LGC laboratory instrumentation and consumables
Resolve technical equipment and software problems remotely and onsite at customer locations
Perform instrument installations, system start-up, integration support, commissioning, repairs, preventative maintenance, and production optimization
Deliver onsite operator and technical training to customers
Log and forward instrument issues and engineering design requests to the Field Service Advisor team
Shadow and assist senior Service Engineers during installations
Provide independent service support without direct oversight
Participate in 24/7 on-call emergency service support and troubleshooting
Collaborate with the Field Service Manager, service team members, Field Service Engineers, Technical Advisor team, and Sales
Lead or collaborate on customer issue resolution, process improvements, corrective actions, and service case completion
Support new processes and instrument implementation in the field
Contribute to service-related KPIs including FRFT, customer satisfaction, TAT, MTTR, and onsite completion days
Support special projects and delegate tasks when appropriate
Address corporate initiatives and other business needs as assigned

Requirements

What you’ll need

2-year degree in a mechanical, industrial, or electrical technical field, or equivalent amount of experience
Knowledge of basic engineering principles, theories, and techniques
3 years’ experience in Field Service
Preferred: 3 years’ experience in Field Service in the Life Science or Ag-Bio Science field
Valid driver’s license and good driving record
Clean criminal record due to travel visa qualification requirements
Ability to travel up to 75%, domestically and internationally
Availability for 24/7 on-call emergency service support
Ability to provide service support independently of direct oversight
Strong customer care and customer experience focus
Adaptability and willingness to change and flex work schedule as needed
Excellent written and oral communication
Ability to work closely with internal and external teams
Current U.S. work authorization
Must not require sponsorship for temporary visas, including H-1B, H-2B, OPT, O-1, and TN
Alignment with LGC values: Passion, Curiosity, Integrity, Brilliance, and Respect

Benefits

Comp & perks

Competitive compensation with strong bonus program
Comprehensive medical, dental, and vision benefits for employees and dependents
FSA/HSA pre-tax savings plans for health care, childcare, and elder care
Deductible Buffer Insurance and Critical Illness Insurance
401(k) retirement plan with matching employer contribution
Company-paid short- and long-term disability, life insurance, and employee assistance program
Flexible work options
Pet Insurance
Enhanced Parental leave of 8 additional weeks
PTO that begins immediately
Monthly onsite/virtual Town Hall meetings
Cheer program recognizing outstanding work
Company-wide social events
Frequent catered lunches