LG Electronics

Sales

• Responsible for selling and promoting all brands of LG appliances to new and existing customers, builders, developers, and authorized distributors in the Midwest.
• Execute and deliver all sales and margin operating plan goals.
• Identify new business opportunities and develop marketing strategies to grow the territory with an awareness of potential channel conflicts.
• Build strong customer relationships through solution selling and resolve issues that arise.
• Analyze market and sales strategy.
• Analyze competitive landscape and determine opportunities.
• Develop and conduct sales training.
• Perform administrative functions to meet deadlines.
• Ability to cold call prospective accounts and turn the opportunity from a prospect to a purchasing account.

District Sales Manager

Field Engineer

• Deliver an exceptional customer experience while servicing our products in the home.
• Diagnose and repair all major appliances, TVs and A/C units, manage inventory and perform administrative tasks.
• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment.
• Properly use all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Field Service Technician – Appliance Repair

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Field Service Technician, Appliance Repair

Manager

• Create and launch new consumer warranty and service contract programs by researching customer needs, market trends, competitor offerings, and regulatory requirements.
• Define program coverage, pricing, contract terms, exclusions, reimbursement rules, and operating requirements in partnership with legal, finance, actuarial, compliance, and operations teams.
• Prepare business cases, launch plans, testing requirements, approvals, and go-live activities that support profitability, compliance, and customer value.
• Manage ongoing program performance, including revenue, claims costs, loss ratios, customer satisfaction, compliance metrics, margins, and growth targets.
• Analyze claims trends and financial results to identify cost reduction opportunities, improve service quality, and enhance program profitability.
• Build and manage strategic partnerships with retailers, manufacturers, utilities, financial institutions, insurers, third-party administrators, and other distribution partners.
• Lead partner discussions, presentations, negotiations, contract management, and joint business planning to expand market reach and generate new revenue.
• Serve as the primary business owner for warranty program operations, coordinating cross-functional teams across product, legal, compliance, finance, technology, marketing, claims, and service.
• Establish program processes, timelines, reporting, workflows, and performance standards to ensure successful execution and consistent customer experience.
• Develop growth strategies to expand product offerings, enter new markets, increase attachment rates, improve retention, and enhance customer lifetime value.
• Monitor industry trends, competitor activity, technology changes, regulatory developments, subscription models, and embedded warranty opportunities.
• Recommend and implement initiatives that create new revenue opportunities, improve customer value, and strengthen competitive advantages.

Manager, Consumer Warranty Programs

• Delivering an exceptional customer experience while servicing products in the home.
• Diagnose and repair all major appliances, TVs and A/C units.
• Manage inventory and perform a number of other administrative tasks on a daily basis.
• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment.
• Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, document findings, and make decisions to repair the product and/or replace parts.
• Process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problems.

• Delivering an exceptional customer experience while servicing our products in the home.
• Diagnose and repair all major appliances, TVs and A/C units.
• Manage inventory and perform a number of other administrative tasks on a daily basis.
• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment.
• Properly use all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Process paperwork and perform data entry upon completion of each job.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Learning and Development

• Train customers’ laundry service teams on LG’s commercial laundry equipment, ensuring they are proficient in operation, maintenance, and basic repairs.
• Provide technical support to customers via phone or onsite visits to troubleshoot and resolve issues related to LG commercial laundry equipment.
• Gather and analyze feedback from customers regarding machine performance, report findings, and collaborate with the factory team to address areas for improvement.
• Work with customers to install and monitor test products, ensuring the product and quality meet customer expectations prior to launch. Visit site locations, report findings, track issues, and collaborate with the factory for improvements before launch.

Field Training Specialist – Commercial Laundry

Account Manager

• Drive revenue growth and expand LG’s presence across an assigned hospitality territory, focusing on new build, renovation, conversion, and replacement opportunities.
• Manage a portfolio of hotel ownership and management groups; support large, complex projects in partnership with Regional and National Hospitality teams.
• Develop and execute territory and account strategies aligned with KPIs, revenue goals, and overall hospitality business objectives.
• Serve as the primary day-to-day contact for end customers, authorized resellers, and internal LG stakeholders to support deal execution and customer satisfaction.
• Build and maintain strong senior-level relationships with customers and partners, positioning LG as a long-term strategic advisor.
• Identify, qualify, and advance opportunities through the full sales cycle; maintain accurate pipeline, forecasting, and CRM (Salesforce) data.
• Present and sell LG’s full hospitality portfolio, collaborating cross-functionally to support bundled and cross-sell opportunities.
• Partner with Product Management, Marketing, Pricing/Finance, Sales Operations, Supply Chain, Engineering, and Customer Service to align on promotions, availability, pricing, and execution.
• Support go-to-market initiatives, product launches, and regional promotions; provide market and competitive insights to inform strategy.
• Lead quarterly business reviews, pricing discussions, roadmap presentations, and ongoing account communications.
• Travel up to 60% to customer sites, reseller meetings, and industry events to support business development.

District Sales Manager

Field Service Technician – Appliance Repair

Field Service Technician, Appliance Repair

Manager, Consumer Warranty Programs

Field Service Technician – Appliance Repair

Field Service Technician, Appliance Repair

Field Training Specialist – Commercial Laundry

Business Development Manager / Account Manager