LG Electronics

Sales

• Define and execute the national Builder Sales strategy across the United States to achieve revenue, profitability, market share, and strategic growth objectives.
• Establish growth strategies, customer segmentation, market priorities, and resource allocation across national, regional, and local builder segments.
• Drive new business development, strategic account acquisition, partnership expansion, and increased share of wallet.
• Own national Builder channel financial performance, including revenue, gross profit, pricing, trade investment, and profitability.
• Lead annual operating plans, budgets, sales targets, forecasts, pipeline governance, and long-term business plans.
• Build executive relationships with builders, developers, architects, and strategic industry partners.
• Serve as executive sponsor for major Builder accounts and lead complex national contract negotiations.
• Lead, mentor, develop, recruit, and retain the national Builder Sales organization.
• Establish account management frameworks, customer coverage strategies, sales operating standards, KPIs, CRM adoption, and performance reporting.
• Partner with Product Management, Marketing, Finance, Supply Chain, Operations, Customer Service, and Executive Leadership to align priorities and improve customer experience.
• Provide senior leadership with market intelligence, customer insights, competitive analysis, and strategic recommendations.
• Shape LG Pro Builder’s long-term growth strategy and serve as the senior executive leader and primary business advocate for the channel.
• Drive geographic expansion, market penetration, strategic partnerships, and LG’s position as a preferred appliance partner.

Head of Builder Sales

Account Manager

• Meet with automotive, retail, QSR, convenience store, and grocery decision-makers at the end-user level to present LG B2B solutions, including hardware, software, and services
• Identify, qualify, and pursue new business opportunities within assigned strategic and enterprise accounts
• Develop and deliver compelling customer-facing proposals, presentations, and solution roadmaps
• Create, nurture, and close sales opportunities while meeting or exceeding revenue goals
• Build, maintain, and execute account-specific business plans aligned with GTM strategies
• Design customized digital retail solutions using LG B2B LCD, DVLED, and signage platforms
• Deploy solutions that enhance the customer experience through improved engagement, data visibility, and operational efficiency
• Collaborate with sales engineers, product management, marketing, and partner ecosystems to tailor solutions to customer environments
• Conduct market research to identify customer needs, preferences, and pain points
• Gather ongoing voice-of-customer feedback through meetings, interviews, and structured outreach
• Analyze customer input and market trends to generate actionable insights
• Serve as the liaison between customers and internal teams to ensure customer requirements are understood and addressed
• Develop and maintain executive-level relationships across assigned dealer groups and strategic accounts
• Manage ongoing customer engagement through both remote channels (virtual demos, video conferencing) and in-person support
• Support cross-sell and upsell initiatives within existing customer environments
• Prepare and manage pricing, quotes, negotiations, and logistics communication
• Deliver weekly activity reports, Monthly Business Reviews (MBRs), and lead Quarterly Business Reviews (QBRs) including pre-meeting preparation and post-meeting action plans
• Work cross-functionally with sales, sales solutions, sales engineering, marketing, product management, and partner teams at LG Electronics and within the broader ecosystem

Senior Automotive Displays Account Manager

• Own regional sell‑through revenue and deliver against growth targets
• Build and execute regional channel strategy to increase market penetration
• Strengthen reseller partnerships and drive LG adoption across key verticals
• Lead regional expansion initiatives and monitor competitive trends
• Partner closely with Marketing, BD, Product, and Operations to align execution
• Drive data‑driven performance management, forecasting accuracy, and pipeline health
• Regional revenue and target attainment
• Pipeline quality and forecast accuracy
• Win rates and sales cycle efficiency
• Market share growth within strategic partners

Senior Account Manager – Channel Sales

General

• Develop regional service support strategies & actions through the LG Preferred Service Champion Program.
• Manage all aftermarket support activities within assigned region.
• Interface with building owners, general contractors, and service champions on technical matters.
• Provide direct technical guidance via phone, email, and case support for HVAC Contractors, Distributors, Manufacturer and Applied Reps to facilitate timely resolution of system issues and ensure customer satisfaction.
• Read, understand, and interpret wiring schematics and refrigerant circuit diagrams to convey information to customers.
• Coordinate with Technical Support, Escalation Lead, Engineering and Controls team members to provide direction and resolve escalated technical field issues.
• Arrange for and facilitate supervised technical assistance for HVAC Contractors, Distributors, Manufacturer and Applied Reps for unresolved technical issues.
• Interact directly with HVAC Contractors, Distributors, Manufacturer and Applied Reps for coordination of jobsite visits.
• Utilize and instruct HVAC Contractors, Distributors, Manufacturer and Applied Reps in proper utilization of LG proprietary software for the purpose of assessing equipment selection, application, and troubleshooting.
• Review and analyze application of Variable Refrigerant Flow (VRF) Commercial & Residential & Light Commercial (RLC) Systems which includes load verification duties as needed.
• Perform critical software and hardware service updates to equipment in inventory or in the field as required.
• Schedule and conduct onsite service, training, and installation support of all LG HVAC equipment for LG Sales channel partners.
• Research and provide accurate technical information for use in the development of technical training material.
• Generate and conduct technical training sessions in both classroom and jobsite settings.
• Conduct technical review and guidance for factory literature and distribution of technical service bulletins.
• Support aftermarket rework projects as needed.
• Network with regional sales staff fostering technical relationships within respective coverage regions.
• Review extended warranty submissions within KPI target of (5) days ensuring equipment entered for extended warranty is optimally functional and operating correctly.

Senior Field Technical Specialist

• The Director of Sales is a senior leadership role responsible for developing and executing LG Pro Builder's sales strategy to drive sustainable revenue growth, expand market presence, and strengthen customer relationships.
• Operating at both strategic and execution levels, the Director of Sales SE partners closely with executive leadership and cross-functional teams to identify growth opportunities, optimize sales performance, and position LG Pro Builder as a trusted partner within its target markets.
• This role is responsible for achieving revenue goals, expanding key accounts, and establishing scalable sales processes that support long-term business growth.

Director, Sales, Pro Builder Southeast

• Develop and execute the company's sales strategy to achieve annual and long-term revenue objectives.
• Own sales performance, forecasting, pipeline management, and overall revenue growth.
• Identify new business opportunities, target markets, and strategic accounts to expand SKS's customer base.
• Build and maintain executive-level relationships with key customers, strategic partners, and prospective clients.
• Lead negotiations for major contracts and strategic opportunities.
• Lead, mentor, and develop the sales team to achieve individual and organizational performance goals.

Director, Sales

Field Engineer

• Deliver exceptional customer experience while servicing products in the home.
• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Field Service Technician – Appliance Repair

• Deliver an exceptional customer experience while servicing products in the home.
• Travel offsite to customers' locations to perform maintenance and repair on LG's equipment.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, and decide whether to repair the product or replace parts.
• Process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose issues prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Field Service Technician, Appliance Repair

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

• Responsible for selling and promoting all brands of LG appliances to new and existing customers, builders, developers, and authorized distributors in the Midwest.
• Execute and deliver all sales and margin operating plan goals.
• Identify new business opportunities and develop marketing strategies to grow the territory with an awareness of potential channel conflicts.
• Build strong customer relationships through solution selling and resolve issues that arise.
• Analyze market and sales strategy.
• Analyze competitive landscape and determine opportunities.
• Develop and conduct sales training.
• Perform administrative functions to meet deadlines.
• Ability to cold call prospective accounts and turn the opportunity from a prospect to a purchasing account.

District Sales Manager

• Deliver an exceptional customer experience while servicing our products in the home.
• Diagnose and repair all major appliances, TVs and A/C units, manage inventory and perform administrative tasks.
• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment.
• Properly use all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Manager

• Create and launch new consumer warranty and service contract programs by researching customer needs, market trends, competitor offerings, and regulatory requirements.
• Define program coverage, pricing, contract terms, exclusions, reimbursement rules, and operating requirements in partnership with legal, finance, actuarial, compliance, and operations teams.
• Prepare business cases, launch plans, testing requirements, approvals, and go-live activities that support profitability, compliance, and customer value.
• Manage ongoing program performance, including revenue, claims costs, loss ratios, customer satisfaction, compliance metrics, margins, and growth targets.
• Analyze claims trends and financial results to identify cost reduction opportunities, improve service quality, and enhance program profitability.
• Build and manage strategic partnerships with retailers, manufacturers, utilities, financial institutions, insurers, third-party administrators, and other distribution partners.
• Lead partner discussions, presentations, negotiations, contract management, and joint business planning to expand market reach and generate new revenue.
• Serve as the primary business owner for warranty program operations, coordinating cross-functional teams across product, legal, compliance, finance, technology, marketing, claims, and service.
• Establish program processes, timelines, reporting, workflows, and performance standards to ensure successful execution and consistent customer experience.
• Develop growth strategies to expand product offerings, enter new markets, increase attachment rates, improve retention, and enhance customer lifetime value.
• Monitor industry trends, competitor activity, technology changes, regulatory developments, subscription models, and embedded warranty opportunities.
• Recommend and implement initiatives that create new revenue opportunities, improve customer value, and strengthen competitive advantages.

Head of Builder Sales

Senior Automotive Displays Account Manager

Senior Account Manager – Channel Sales

Senior Field Technical Specialist

Director, Sales, Pro Builder Southeast

Director, Sales

Field Service Technician – Appliance Repair

Field Service Technician, Appliance Repair

Field Service Technician – Appliance Repair

District Sales Manager

Field Service Technician – Appliance Repair

Field Service Technician, Appliance Repair

Manager, Consumer Warranty Programs