LG Electronics

Learning and Development

• Train customers’ laundry service teams on LG’s commercial laundry equipment, ensuring they are proficient in operation, maintenance, and basic repairs.
• Provide technical support to customers via phone or onsite visits to troubleshoot and resolve issues related to LG commercial laundry equipment.
• Gather and analyze feedback from customers regarding machine performance, report findings, and collaborate with the factory team to address areas for improvement.
• Work with customers to install and monitor test products, ensuring the product and quality meet customer expectations prior to launch. Visit site locations, report findings, track issues, and collaborate with the factory for improvements before launch.

Field Training Specialist – Commercial Laundry

Account Manager

• Drive revenue growth and expand LG’s presence across an assigned hospitality territory, focusing on new build, renovation, conversion, and replacement opportunities.
• Manage a portfolio of hotel ownership and management groups; support large, complex projects in partnership with Regional and National Hospitality teams.
• Develop and execute territory and account strategies aligned with KPIs, revenue goals, and overall hospitality business objectives.
• Serve as the primary day-to-day contact for end customers, authorized resellers, and internal LG stakeholders to support deal execution and customer satisfaction.
• Build and maintain strong senior-level relationships with customers and partners, positioning LG as a long-term strategic advisor.
• Identify, qualify, and advance opportunities through the full sales cycle; maintain accurate pipeline, forecasting, and CRM (Salesforce) data.
• Present and sell LG’s full hospitality portfolio, collaborating cross-functionally to support bundled and cross-sell opportunities.
• Partner with Product Management, Marketing, Pricing/Finance, Sales Operations, Supply Chain, Engineering, and Customer Service to align on promotions, availability, pricing, and execution.
• Support go-to-market initiatives, product launches, and regional promotions; provide market and competitive insights to inform strategy.
• Lead quarterly business reviews, pricing discussions, roadmap presentations, and ongoing account communications.
• Travel up to 60% to customer sites, reseller meetings, and industry events to support business development.

Business Development Manager / Account Manager

Support Engineer

• Respond promptly and professionally to inbound Support Request Tickets submitted by LG Direct Mobile Service Technicians and authorized service centers.
• Troubleshoot and diagnose complex technical issues involving home electronics and home appliances using product schematics, service manuals, technical documentation, and internal knowledgebase resources.
• Accurately document all interactions, troubleshooting steps, resolutions, and follow-up actions within the call tracking and case management system.
• Provide step-by-step technical guidance to field technicians to support effective and efficient product repairs.
• Escalate unresolved or recurring technical issues through proper channels and collaborate with engineering, product development, quality assurance, and other internal teams to identify root causes and corrective actions.
• Maintain up-to-date knowledge of new products, technical updates, recalls, service bulletins, and troubleshooting procedures.
• Contribute to the continuous improvement of technical documentation by updating knowledge databases with new troubleshooting methods, best practices, and resolved case insights.
• Support special technical projects, product launches, and field initiatives as required.
• Deliver industry-leading technical support while maintaining high standards of professionalism, responsiveness, and service quality.

Technical Support Representative

Business Development Rep

• Market Development: Research and track the competitive landscape across multifamily, proptech, and smart home sectors to identify new customer and channel opportunities
• Customer Engagement: Engage developers, builders, and property managers to understand their needs and deliver tailored ThinQ Pro value propositions
• Pilot Management: Lead end-to-end pilot deployments from onboarding through conversion to commercial agreements
• Partnerships & Channels: Structure and negotiate agreements with builders, managed WiFi providers, and proptech ecosystem partners
• Pipeline Management: Own the full B2B sales cycle from lead generation collaborating with the builder sales team
• Evangelism: Represent ThinQ Pro at key industry events including KBIS, NAA, and AHR

Senior Business Development Manager – ThinQ Pro

• Responsible for the identification, recruitment, and continued development of the LG Pro Dealer program.
• Conduct training for contractors, distributors, and various trade personnel.
• Support the sales plan in the assigned territory through execution of KPI’s related to contractor development, distributor support and sales business plan.
• Provide regular and timely observation of pipeline trends with corrective actions and reporting.
• Support product forecast accuracy and align with Product Management.
• Manage channel and LG inventory levels for optimization.
• Liaise with internal groups to optimize marketing dollars and activities for maximum brand exposure and growth.
• Develop a strong strategic grasp of the market in order to provide an actionable competitor intelligence to the team on a regular basis.
• Provide exceptional customer relationships by educating customers on LG products, monitoring and reviewing customer performance for sales optimization, ensuring two-way communication, and managing operational excellence.
• Represent LG at industry events building on our brand reputation to deepen existing relationships while building new ones.

Senior Account Manager

• Implement strategies to expand SKS market share with accounts within an assigned territory.
• Create initial business plans for overall revenue and unit targets, as well as individual product category targets.
• Participate in the design and execution of the go to market strategy with regular and periodic tracking and reporting.
• Manage forecast accuracy and align with our Product Management team.
• Manage channel and SKS inventory levels for optimization.
• Liaise with internal groups to optimize marketing dollars and activities for maximum brand exposure and growth.
• Manage administrative tasks with support from our Inside Sales team.

• Define and execute the overarching GTM (Go-To-Market) strategy for Smart Factory solutions, aligning with LG’s global business objectives
• Managing the revenue targets and profitability (margin)
• Anticipate industry shifts in AI, Robotics, and Digital Twin technologies to pivot business strategies and maintain a competitive edge
• Identify and evaluate potential M&A opportunities, strategic alliances, and joint ventures to expand the solution portfolio
• Build and optimize a scalable sales process, from lead generation frameworks to advanced CRM analytics and forecasting
• Lead the business development and closure of multi-million/billion dollar contracts, providing negotiations and deal structuring
• Collaborate closely with Business Management, R&D to ensure the delivery of customer centric solutions
• Develop and maintain deep rooted relationships with C-level executives (CTO, COO, CIO) of Fortune 500 manufacturing and deliver tailored solution presentations, demos, and ROI-based proposals
• Drive strategic influence within industry consortiums and standard setting bodies to position LG’s technology as the industry benchmark
• Serve as a thought leader and keynote speaker at global industry events to enhance LG’s market authority. Build trusted relationships with decision-makers at key accounts and drive account expansion
• Recruit, mentor, and retain a world class team of BD managers and solution architects, fostering a culture of high performance and accountability
• Implement best in class sales enablement tools and methodologies to improve team productivity and win rates. Represent LG at trade shows, conferences, and industry consortiums to enhance visibility and lead generation.

Director, Business Development – Smart Factory Solutions Sales

• Identify and qualify new business opportunities in automation, robotics, AI/IoT, MES/ERP, and digital transformation
• Develop go-to-market strategies and growth plans tailored to each target industry
• Establish long-term strategic partnerships with OEMs, system integrators, and technology providers
• Conduct market intelligence, competitor analysis, and customer needs assessment to refine value propositions
• Manage the end-to-end sales cycle: lead generation, proposal development, negotiation, contract closure, and post-sales handover
• Achieve annual revenue and margin targets through proactive pipeline management and forecasting
• Deliver tailored solution presentations, demos, and ROI-based proposals to C-level and plant-level stakeholders
• Collaborate with technical pre-sales, engineering, and R&D teams to design customer-centric solutions
• Maintain accurate sales reporting and CRM pipeline management
• Build trusted relationships with decision-makers at key accounts and drive account expansion
• Lead commercial negotiations on pricing, contract terms, and long-term service agreements
• Act as the primary point of contact for strategic customers, ensuring high customer satisfaction and repeat business
• Represent LG at trade shows, conferences, and industry consortiums to enhance visibility and lead generation
• Provide leadership updates on revenue performance, pipeline status, and strategic initiatives
• Mentor junior business development staff and contribute to building a high-performance sales culture

Business Development & Sales Manager – Smart Factory Solutions Sales

Manager

• Reading, developing, and managing the performance of LG Factory Service Technicians in the areas of pending case management, behaviors that drive customer satisfaction, best practices for safety and quality repairs, etc.
• Managing the technician’s pending repair case load, scheduling activities, and compliance to repair appointment times provided to customers.
• Preparing individual technician development plans based on observation of technician performance directly, and as observed through qualitative (customer satisfaction survey) and quantitative indexes. (Repair time, First visit repair rate, on-time rate, etc.)
• Supporting technicians in the areas of: Policy and Procedure guidance, systems training, issue, and exception case resolution.
• Participating in field riding activities with technicians for observation, confirmation of adherence to safety and departmental procedures, and technician capability development.
• Provide LG all departmental support as single point of contact for all service issues within your coverage area, managing escalations through to completion and reviewing for process improvement.
• Acknowledge emails within 24 business hours – Providing answers or ETA for same
• Review pending Service Power labor/mileage requests – Maintain 24-hour average response rate.
• Chair weekly conference calls covering agenda items with DMST, various levels of ASC account leadership, and provide weekly update to RSM of key issues to report to senior leadership.
• Analysis of qualitative and quantitative performance data – Set account goals – Communicate routinely with account leadership/Drive for Continuous Improvement, provide performance management when needed.
• Partner with warranty claims team (ASC & LG) – Provide approvals as needed.
• Provide weekly district performance summary – Reporting to LG leadership.
• Up to 40% travel within the assigned markets, supporting and developing technicians’ capabilities and visiting office locations of ASC to offer support when needed to improve performance.

Area Service Manager – Field Service

Procurement

• Lead global sourcing initiatives to introduce LG service parts on time and ensure availability of parts to meet customers’ expectations.
• Lead projects to dramatically improve supply chain productivity and operational processes.
• AI-driven demand forecasting, overseas supplier management, etc.
• Collaborate with other departments, including engineering, and quality assurance, sales, and strategy to ensure that procurement goals are aligned with organizational objectives.

Purchasing Specialist – III

• Identify and build new, exclusive, and strategic partnerships with studios and independent content owners for coproduced and acquired Originals with LG Channels.
• Own relationships with content partners including leading negotiations and process management throughout contact execution, production, and premiere to ensure high-quality and timely delivery.
• Collaborate with internal teams in the US and Korea including Programming, Partnerships, R&D, and Product to inform Originals development direction and monitor the performance of Originals.
• Develop the strategy and roadmap for LG Originals, whether licensed and/or co-produced programming, including KPIs and forecasting.
• Conduct frequent and ongoing analysis using market trends and platform usage data to inform development decisions.
• Perform competitive analysis of Originals on SVOD and AVOD/FAST services.
• Perform cultural analysis about other territories with LG Channels where the IP could travel for greater utility.
• Develop and monitor production, marketing, and delivery timelines and communicate to stakeholders.

Senior Manager, Originals Acquisition

• Develop and execute comprehensive account plans to expand LG’s footprint and revenue within CDW’s various segments.
• Act as the primary point of contact, building trusted, influential relationships with CDW Category Managers, Account Executives, and Sales Leaders.
• Proactively collaborate with CDW sales teams to identify new end-user opportunities and move them through the sales funnel.
• Manage quarterly and annual revenue targets, providing accurate sales forecasting and performance analysis.
• Partner with LG Product Management and Supply Chain teams to ensure product availability, align on promotions, and relay the 'voice of the customer' to internal stakeholders.
• Maintain a deep understanding of the competitive landscape, display/IT trends, and CDW’s internal business drivers.
• Conduct product training and roadmap reviews to ensure CDW teams are equipped to lead with LG solutions.

• Implement strategies to expand LG's market share within assigned accounts.
• Create initial business plans to plan for overall revenue and unit targets, as well as individual product category targets and review with Dir., Sales.
• Participate in the design and execution of the go to market strategy with regular and periodic tracking and reporting.
• Manage forecast accuracy and align with Product Management.
• Manage channel and LG inventory levels for optimization.
• Liaise with internal groups to optimize marketing dollars and activities for maximum brand exposure and growth.
• Manage administrative tasks with support from Inside Sales team.

National Account Manager, Club Channel

Sales

• Lead a regional and vertical sales team, including direct people management responsibilities
• Own and exceed annual sales targets across assigned Best Buy accounts and territories
• Develop and execute strategic sales plans to drive revenue growth and expand market share
• Build and maintain strong, long-term customer relationships at multiple levels within Best Buy
• Partner cross-functionally with Marketing, Product, Supply Chain, and Finance to ensure flawless execution
• Deliver compelling value propositions through presentations, proposals, and negotiations
• Analyze category performance, competitive landscape, and customer trends to inform strategy
• Manage forecasting, budgeting, and reporting for assigned accounts
• Monitor tactical execution, including promotional activity and budget allocation
• Identify risks and opportunities and adjust strategies accordingly

Director of Sales, Home Appliance

• Responsible for selling and promoting all brands of LG appliances to new and existing customers, builders, developers, and authorized distributors in the Midwest.
• Execute and deliver all sales and margin operating plan goals.
• Identify new business opportunities and develop marketing strategies to grow the territory with an awareness of potential channel conflicts.
• Build strong customer relationships through solution selling and resolve issues that arise.
• Analyze market and sales strategy.
• Analyze competitive landscape and determine opportunities.
• Develop and conduct sales training.
• Perform administrative functions to meet deadlines.
• Ability to cold call prospective accounts and turn the opportunity from a prospect to a purchasing account.

Field Training Specialist – Commercial Laundry

Business Development Manager / Account Manager

Technical Support Representative

Senior Business Development Manager – ThinQ Pro

Senior Account Manager

Senior Account Manager

Director, Business Development – Smart Factory Solutions Sales

Business Development & Sales Manager – Smart Factory Solutions Sales

Area Service Manager – Field Service

Purchasing Specialist – III

Senior Manager, Originals Acquisition

Senior Account Manager

National Account Manager, Club Channel

Director of Sales, Home Appliance

Senior Builder Sales Manager, National Accounts