Field Service Technician, Appliance Repair

LG Electronics

Field Service Technician working for LG Electronics servicing home appliances in the Louisville, KY metro area. Delivering exceptional customer experience while performing maintenance and repairs at customer locations.

Posted 7/9/2026full-timeRemote • Kentucky • 🇺🇸 United StatesJunior💰 $24 - $28 per hourWebsite

About the role

Key responsibilities & impact

Deliver an exceptional customer experience while servicing products in the home.
Travel offsite to customers' locations to perform maintenance and repair on LG's equipment.
Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances.
Diagnose problems, assess the extent of the problem, document findings, and decide whether to repair the product or replace parts.
Process paperwork and perform data entry upon completion of each job.
Pre-screen next day service calls by obtaining necessary information to help diagnose issues prior to arriving at customer's home.
Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Requirements

What you’ll need

Minimum 1 year experience in a technical role (Field Service preferred).
Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
Experience in the use of tools, and diagnostic test equipment.
Ability to properly trouble-shoot, diagnose, repair and document product/system issues.
Valid Driver’s license in good standing.
Ability to obtain appropriate EPA Certification.
Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

Benefits

Comp & perks

No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
Performance based Short-Term Incentives (varies by role).
Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
Group Rate Life and Disability Insurance.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

TroubleshootingTechnical DiagnosisRepairing ElectronicsData EntryParts Management

Soft Skills

Customer ExperienceCommunication

Certifications

Valid Driver’s LicenseEPA Certification