Senior Field Technical Specialist

LG Electronics

Area Technical Specialist providing HVAC technical support and training to contractors and distributors. Managing regional service support strategies and ensuring customer satisfaction through technical guidance.

Posted 7/16/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $95,000 - $127,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in HVAC systems, particularly LG VRF and RLC systems, with a strong focus on technical support, training, and customer satisfaction. Proven ability to develop and execute service support strategies while effectively managing regional service operations.

Highest-signal resume keywords

HVAC Technical SupportLG VRF & RLC SystemsService Support Strategy DevelopmentTechnical Training DeliveryCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HVAC Vocational DiplomaTechnical TroubleshootingWiring Schematics InterpretationRefrigerant Circuit Diagrams AnalysisDocumentation CreationTechnical Literature ReviewSoftware UpdatesLoad VerificationTechnical GuidanceService Champion Management

Soft Skills

Excellent Communication SkillsInterpersonal SkillsPlanning and OrganizationAnalytical SkillsDecision-Making Skills

Tools & Technologies

LG Proprietary SoftwareMicrosoft Suite Programs

Industry Keywords

HVACAftermarket SupportTechnical Support RoleCustomer SatisfactionField Service

About the role

Key responsibilities & impact

Develop regional service support strategies & actions through the LG Preferred Service Champion Program.
Manage all aftermarket support activities within assigned region.
Interface with building owners, general contractors, and service champions on technical matters.
Provide direct technical guidance via phone, email, and case support for HVAC Contractors, Distributors, Manufacturer and Applied Reps to facilitate timely resolution of system issues and ensure customer satisfaction.
Read, understand, and interpret wiring schematics and refrigerant circuit diagrams to convey information to customers.
Coordinate with Technical Support, Escalation Lead, Engineering and Controls team members to provide direction and resolve escalated technical field issues.
Arrange for and facilitate supervised technical assistance for HVAC Contractors, Distributors, Manufacturer and Applied Reps for unresolved technical issues.
Interact directly with HVAC Contractors, Distributors, Manufacturer and Applied Reps for coordination of jobsite visits.
Utilize and instruct HVAC Contractors, Distributors, Manufacturer and Applied Reps in proper utilization of LG proprietary software for the purpose of assessing equipment selection, application, and troubleshooting.
Review and analyze application of Variable Refrigerant Flow (VRF) Commercial & Residential & Light Commercial (RLC) Systems which includes load verification duties as needed.
Perform critical software and hardware service updates to equipment in inventory or in the field as required.
Schedule and conduct onsite service, training, and installation support of all LG HVAC equipment for LG Sales channel partners.
Research and provide accurate technical information for use in the development of technical training material.
Generate and conduct technical training sessions in both classroom and jobsite settings.
Conduct technical review and guidance for factory literature and distribution of technical service bulletins.
Support aftermarket rework projects as needed.
Network with regional sales staff fostering technical relationships within respective coverage regions.
Review extended warranty submissions within KPI target of (5) days ensuring equipment entered for extended warranty is optimally functional and operating correctly.

Requirements

What you’ll need

HVAC Vocational Diploma, Bachelor, or Associates Degree preferred.
Minimum 15-20 years’ experience in the HVAC field or in a technical support role.
Minimum of 3-5 years' experience supporting LG VRF & RLC systems in a technical support role.
Capable of managing regions and assigned service champions.
Proven experience setting goals and executing service support strategies.
Demonstrated proficiency in LG product line technical knowledge.
Proficiency in documentation creation and dispersion.
Able to travel up to 75%.
Excellent communication skills and interpersonal skills to interact effectively with diverse client group.
Ability to troubleshoot in depth service issues via phone and onsite.
Expertise in reading, analyzing and interpreting technical business periodicals, professional journals and technical procedures with the ability to edit and modify.
Ability to write reports and business correspondence.
Well-developed planning, organization, analytical, and decision-making skills.
Proficient computer skills using all Microsoft Suite Programs.

Benefits

Comp & perks

No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
Performance based Short-Term Incentives (varies by role).
Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
Group Rate Life and Disability Insurance.