LexisNexis

• Creating, developing, and maintaining a market-leading content set for the Lexis+ Practical Guidance Tax module (practice notes, precedents, checklists, flowcharts etc)
• Contributing to the Lexis+ Practical Guidance Tax current awareness service by selecting appropriate developments and cases to report on and delivering updates and analysis targeted towards Tax lawyers
• Monitoring legal and industry developments relevant to our customer base

Professional Support Lawyer, Tax

Platform Engineer

• Design, implement, and maintain enterprise-grade container platforms on AWS using EKS, ECS, and Fargate
• Build and operate multi-tenant Kubernetes clusters with strong availability, scalability, and security
• Implement GitOps workflows using Argo CD for automated, reliable deployments
• Package and deploy applications using Helm charts and Kubernetes manifests
• Provision infrastructure using Terraform or CloudFormation with reusable modules and best practices
• Automate cluster provisioning, upgrades, patching, and lifecycle management
• Develop scripts and platform tooling using Go, Python, or Bash to enable automation, integrations, and operational efficiency
• Implement monitoring, logging, and alerting for container workloads (e.g., Prometheus, Grafana, CloudWatch)
• Optimize resource utilization and cloud costs without compromising performance
• Lead incident response, troubleshooting, and post-mortems for platform issues
• Partner with development teams to design container-ready applications and CI/CD pipelines
• Mentor engineers and promote platform engineering best practices
• Drive adoption of cloud-native security, governance, and compliance standards

Senior Container Platform Engineer

Infrastructure Engineer

• Architect and deploy scalable, secure, and highly available network infrastructure solutions in AWS
• Manage and optimize AWS networking services such as VPC, Direct Connect, Route 53, CloudWAN, and Transit Gateway
• Implement and maintain network security best practices, including firewalls, VPNs, and security groups
• Develop and maintain automation scripts using tools like Terraform, CloudFormation, and Python
• Monitor network performance and troubleshoot issues to ensure optimal performance and reliability
• Work with cross-functional teams to support application development and deployment
• Create and maintain detailed network documentation and diagrams
• Monitor and optimize cloud costs, implementing cost-saving measures where possible
• Ensure that all cloud network solutions comply with LexisNexis standards
• Continuously improve the performance and reliability of network systems
• Lead incident response efforts for network-related issues and outages
• Provide training and mentorship to junior network engineers and other team members
• Stay updated with the latest cloud networking technologies and propose innovative solutions to improve the infrastructure

Principal AWS Network Infrastructure Engineer

Account Manager

• Identify cross-sell opportunities and drive new business through active account engagement and understanding client needs by leveraging deep market knowledge and analytical perspective.
• Lead commercial renewal negotiations for assigned accounts focused on driving measurable growth and securing multi-year agreements.
• Partnered with Segment, research target financial institutions, develop pursuit strategies, and drive opportunities through all stages of the pipeline, including outreach, securing executive meetings, positioning differentiated value, and aligning diverse stakeholder groups.
• Engage C-suite leaders, business line heads, operations leaders, and technology stakeholders to understand institutional priorities and position LexisNexis as a trusted partner in digital transformation, data intelligence, and AI-enabled workflow optimization.
• Lead senior-level discovery and structured workflow analysis across key banking functions (e.g., Investment Banking, M&A, corporate banking, capital markets, lending, risk, operations) to identify customer pain points, map influencers and decision makers, and identify value creation opportunities.
• Translate complex financial services workflows into clear, compelling use cases and strategize to develop solutions that align to regulatory requirements, operational efficiency goals, revenue growth initiatives, and enterprise risk frameworks.
• Conduct insight led discussions and executive level presentations that connect business challenges, product capabilities, and commercial outcomes engaging key C-suite and/or customer stakeholders.
• Identify and penetrate front-office revenue centers by mapping deal teams, and positioning LexisNexis solutions as critical intelligence tools for sourcing opportunities, validating targets, preparing pitch materials, and supporting transaction diligence.
• Act as the customer advocate by collaborating cross-functionally with product, marketing, and strategy teams, offering perspectives shaped by client discussions, competitive insights, and market knowledge.

Relationship Manager

• Manage and grow a portfolio of Middle East accounts, ensuring client satisfaction, retention, and revenue growth.
• Develop and execute account plans to support renewals, expansion, and solution uptake.
• Build collaborative, consultative relationships with decision‑makers and key stakeholders.
• Conduct regular client meetings, virtual reviews, and product demonstrations to highlight value and encourage deeper adoption.
• Work closely with Customer Success, Marketing, and Product teams to deliver a consistent and positive client experience.
• Monitor account health, usage insights, and feedback to address risks and identify growth opportunities.
• Manage renewal cycles and maintain accurate pipeline tracking, forecasting, and reporting.
• Contribute market insights and identify opportunities that support regional growth initiatives.

Account Manager – Senior

Solutions Engineer

• Owning the post‑sale customer relationship, acting as the primary point of contact and strategic advisor.
• Leading onboarding, ensuring customers achieve early and sustained value.
• Developing and executing success plans, defining customer goals, value milestones and measurable outcomes.
• Monitoring customer health (e.g. usage, adoption, engagement, NPS), proactively addressing risks and driving retention.
• Delivering regular business reviews aligned to customer priorities, performance and value delivery.
• Championing customer feedback, advocating for user needs and influencing product and service improvements.
• Partnering with Account Managers to ensure seamless handovers, coordinated account strategy and renewal alignment.
• Working with Product, Marketing and other cross functional teams to deliver an integrated customer experience.
• Providing account insights, risk assessments and strategic recommendations to the Regional Manager, Customer Success (RMCS).
• Maintaining accurate customer documentation and activities in CRM and CS systems (e.g. Salesforce).

Solutions Consultant – CounselLink

Attorney

• Owning product development plans and representing their feature(s) within the cross-functional team proposing new feature ideas that address a customer pain point or need based on their deep and firsthand understanding of the customer
• Prioritizing and communicating production customer issues and defects based on relevant data for timely resolution
• Leading demonstrations to key stakeholders at program milestones
• Gathering, evaluating, and understanding customer use cases
• Creating and delivering innovative, AI-enabled product features and capabilities that delight customers
• Leading and mentoring team members, playing an active role in peer development and recruitment
• Leveraging and identifying metrics and data to track progress on customer needs and project budgets
• Developing clear go-to-market launch plans, through coordinated development with external, customer-facing teams
• Driving key end-to-end life-cycle components, from planning to release
• Developing product vision and road-map plan, aligned with business strategy, and communicating these across all critical stakeholders

Legal Product Manager

• Conduct legal research and provide solutions to customers via Live Support chat.
• Maintain confidentiality and the sensitivity of information from customer conversations.
• Manage multiple conversations simultaneously while maintaining a high level of responsiveness.
• Understand customer pain points and provide an effortless customer experience.
• Use scripted messages appropriately and timely.
• Create meaningful connections with customers and offer additional products or services when applicable.

Legal Research Intern

Software Engineer

• Act as a primary point of contact for attorneys, engaging mainly via telephone to clarify system requirements and resolve queries related to document formats and configuration standards within Lexis®Convey.
• Manage and maintain VAT configuration variations across regional account specifications, ensuring accurate setup and compliance for different offices (e.g. Cape Town vs Johannesburg).
• Develop, maintain, and update installation templates, including account templates, letterheads, and GhostFill templates, to support consistent and efficient system deployments.
• Ensure all user-facing legal documents—such as bonds, transfers, and consents—are consistently formatted, professionally presented, and aligned with firm and system standards.
• Design, build, and maintain operational and management reports, report models, and classic reports within Lexis®Convey to support business and client reporting requirements.
• Perform functional testing and troubleshooting to identify, diagnose, and resolve configuration or document-related issues prior to and post‑implementation.
• Support the business with reasonable ad hoc projects, contributing to continuous improvement initiatives and cross‑functional operational needs as required.

Document Developer

Analyst

• Design, develop, and maintain automated documents in alignment with defined business requirements.
• Build and configure documents using GhostDraft, incorporating required logic, rules, and data‑driven functionality.
• Implement and manage dynamic content, variables, and data integrations within automated documents.
• Review and analyse existing documents to evaluate quality, efficiency, usability, and regulatory or business compliance.
• Ensure document accuracy, consistency, and adherence to established standards and best practices.
• Provide ongoing support for document maintenance, updates, and version control.
• Contribute to ad hoc projects and initiatives as required to support business needs.

Document Analyst, LDA

• Ensure the follow-up and coordination of assigned publications, available online and in print
• Monitor authors to secure delivery of manuscripts and updates according to established deadlines
• Recruit new authors and manage replacements when authors withdraw
• Actively participate in the development of new titles, including identifying and recruiting authors and evaluating submitted proposals
• Assess the financial viability of new publication projects to determine whether they should proceed
• Participate in the editorial and publication process for French-language manuscripts
• Build and maintain strong relationships with the legal community, including practitioners, academics, members of the judiciary, librarians, and other external partners
• Work collaboratively with Marketing and Sales teams to develop go-to-market strategies
• Contribute to various translation projects
• Serve as a point of contact for authors and members of our various teams.

Legal Editor – Éditeur juridique

• Serving as the primary lead for designing and deploying custom workflows and vault templates for large law firm clients.
• Partnering closely with firm stakeholders and LexisNexis sales and post-sales teams to understand firm processes, define scope, and apply LexisNexis solutions to real client needs.
• Engaging firm leadership, practice leaders, attorneys, and knowledge management teams to drive adoption and sustained usage of custom workflows.
• Supporting early-stage demos and pilot programs to clearly demonstrate the value of LexisNexis AI solutions.
• Representing the voice of the customer by identifying product gaps and enhancement opportunities, synthesizing client feedback, and collaborating with product, engineering, and UX teams.
• Developing and maintain customer-facing and internal resources to support AI workflow strategy and successful firm rollouts.

Legal Engineer – Workflows Specialist

Client Partner

• Meeting/exceeding monthly and annual sales goals.
• Identifying, target and maximize revenue/growth opportunities.
• Developing strong relationships with key customer contacts and decision makers.
• Taking responsibility for the overall health/status of the customer relationship.
• Providing customer feedback to internal partners regarding product or content issues.
• Negotiating contracts.
• Demonstrating an in-depth understanding of LexisNexis products, content and solutions, including competitive differentiators and our value proposition.

Telephonic Client Manager, Print, Government

Sales

• Providing leadership in sales function, and being accountable for the performance and results of multiple direct reports
• Developing strategic plans and priorities, and aligning resources as needed
• Attracting, recruiting, and retaining top talent to build a high-performance sales team
• Partnering with cross-functional leadership team, providing feedback and collaborating on segment-level initiatives
• Managing multiple professionals, setting organizational priorities, and allocating resources
• Being accountable for end results, finances, budget, and exercises control over resources, planning, and policy formulation

Regional Sales Manager

• Owning product positioning and messaging for our flagship AI-powered legal technology, articulating differentiated value across customer segments.
• Translating complex AI, data, and platform capabilities into clear, credible, and benefit-driven narratives that resonate with legal professionals.
• Partnering closely with Product Management, Engineering, Data Science, and UX to deeply understand product capabilities, roadmap, and technical tradeoffs.
• Developing high-impact customer-facing assets, including value propositions, messaging frameworks, sales enablement materials, product demos, and narratives.
• Enabling Sales, Customer Success, and Marketing teams to confidently explain how and why our AI works, including responsible AI principles.
• Conducting and synthesizing market, customer, and competitive research to inform positioning and strategy.
• Acting as a subject-matter expert on AI trends in legal tech, helping shape LexisNexis’s point of view in the market.