Strategic Customer Success Manager

LexisNexis

Strategic Customer Success Manager at LexisNexis managing key client relationships and driving AI solution adoption. Collaborating with cross-functional teams to ensure client success and value realization.

Posted 7/24/2026full-timeRaleigh • District of Columbia, Maryland, North Carolina, Ohio, Virginia, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $78,800 - $131,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing strategic accounts and driving AI solution adoption, with a strong focus on client engagement and satisfaction. Proficient in developing success plans and leveraging metrics to deliver value and insights to clients.

Highest-signal resume keywords

Customer Success ManagementAI Solution AdoptionCross-Functional CollaborationEnterprise Account ManagementCRM Tools Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementAI Adoption StrategiesChange ManagementKPI TrackingConsultative Selling

Soft Skills

Exceptional CommunicationRelationship BuildingPresentation SkillsBusiness AcumenCuriosity About AI

Tools & Technologies

SalesforceGainsightChurnzero

Industry Keywords

SaaSEmerging TechnologyClient EngagementValue RealizationAccount Health

About the role

Key responsibilities & impact

Own and deepen relationships with a portfolio of strategic accounts, serving as their primary guide to adopting and scaling our AI solution
Understand each client’s business goals, KPIs, and how our AI solution fits into and accelerates their broader strategy
Lead onboarding, adoption, and expansion efforts tailored to each client’s unique needs, with a strong focus on driving deep, sustained engagement with our AI solution
Serve as a cross-functional liaison, working closely with Sales, Product, Support, and Engineering to champion client priorities and shape the roadmap for our AI solution
Develop and execute success plans, QBRs, and health checks for each account, with AI adoption and value realization as a core measure of success
Identify upsell, cross-sell, and renewal opportunities in partnership with Sales, particularly around expanded use cases for our AI solution
Proactively mitigate risk and resolve escalations to ensure high satisfaction and retention
Drive change management and enablement programs — training sessions, best-practice playbooks, and internal champions — that build client confidence and fluency with our AI solution
Deliver insights, best practices, and industry trends that help clients get the most value out of our AI solution
Track key metrics such as AI feature adoption, product usage, NPS, churn, and account health, and translate them into a compelling value story for clients and internal stakeholders

Requirements

What you’ll need

5+ years in Customer Success, Account Management, or a similar client-facing role, ideally with AI, SaaS, or other emerging-technology products
Experience managing enterprise or strategic accounts, including driving adoption of new or evolving technology
Exceptional communication, presentation, and relationship-building skills, and experience doing so with C-suite
Strong business acumen and a consultative approach to client interactions
Proven ability to work cross-functionally and influence without authority
Comfortable navigating ambiguity and tailoring approaches for different stakeholders, especially in a fast-evolving AI landscape
Genuine curiosity about AI, with a passion for helping clients understand, adopt, and unlock its value
Experience with CRM tools like Salesforce, Gainsight, Churnzero, or other relevant platforms

Benefits

Comp & perks

Comprehensive, multi-carrier program for medical, dental and vision benefits
401(k) with match and an Employee Share Purchase Plan
Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice