Lehigh Valley Health Network

Supply Chain

• Responsible and accountable as a member of the Network Supply Chain Management (SCM) team for the overall direction of the Network's SCM operations at each location.
• Provides direction and management for the department's operations, human performances, and measurements.
• Establishes, implements, monitors, and ensures compliance with policies, processes, and procedures.
• Assesses challenges within the product supply chain and assists with corrective measures.
• Collaborates with others within SCM and the Network as a key member of the management team.
• Manages staffing, recruitment, and development of assigned team while promoting teamwork and cross-functional collaboration within SCM and the network.
• Acts as a liaison between customers, SCM, and the operations team while ensuring high levels of customer service and satisfaction through proactive communication.
• Builds relationships across functional areas with key external suppliers, partners and within the Network.
• Leverages technology tools (e.g., GPO websites, EDI exchanges) for efficiency and leads technology application to streamline processes, reduce turnaround times, and enhance workflows while ensuring consistency in operations across all Network sites.
• Proactively analyzes clinical customer needs to drive operational improvements.
• Designs, implements, and educates teams on work processes aligned with SCM and Network goals.
• Monitors adherence to operational procedures and safety standards, investigates non-compliance issues and implements resolutions.
• Develops and implements performance measures and KPIs that drive continuous improvement and positively impacts departmental outcomes.
• Identifies best practices and benchmarks performance indicators.
• Establishes work group performance standards, oversees quality checks and applies quality processes to assess and improve departmental outcomes.
• Manages multiple projects, priorities, timelines and tasks while adhering to budgetary objectives.
• Leads the team in implementing changes aligned with operational excellence and applies expertise to solve complex problems.

Manager, Supply Chain Operations

Manager

• Oversees operations within practices.
• Provides leadership and supervision around practice operations.
• Ensures patient access, financial performance, and optimal patient experience.
• Communicates financial information to direct reports and Administration.
• Monitors and responds to trends in patient experience.
• Maintains working knowledge of quality efforts and supports high quality patient centered care.
• Facilitates performance management of all reports including hiring, counseling, and professional development.

Manager, Physician Practice

• Oversees operations within practices
• Provides leadership and supervision around practice operations
• Ensures patient access, financial performance, efficient operations, effective growth, colleague development, and optimal patient experience
• Maintains compliance with local, state, and federal guidelines as well as LVHN policies and training
• Communicates financial information and patient volume to relevant stakeholders
• Supports budget development processes and monitors expenses
• Monitors trends in patient experience and performs service recovery duties
• Supports high quality patient-centered care and implements quality initiatives

General

• Coordinates all aspects of patient registration, insurance verification, and scheduling
• Conducts patient interviews to gather demographic, insurance, and clinical information
• Educates patients regarding financial responsibilities and collects out of pocket fees
• Engages patients throughout the registration process to create a welcoming experience
• Ensures referring providers' orders are complete and match the appointment scheduled
• Scans insurance cards, scripts, patient identification, and all pertinent documentation
• Secures signatures to ensure timely reimbursement

Registration Specialist

Analyst

• Supports ERP or Corporate Applications through system configuration, testing, and reporting
• Works closely with business stakeholders to analyze requirements and deliver technical solutions
• Participates in the full development lifecycle
• Configure ERP systems or corporate applications based on business requirements
• Develop and execute test plans for upgrades, enhancements, and integrations
• Assist in disaster recovery planning and upgrade support
• Analyze data and create reports to support operational and strategic decisions
• Troubleshoot system issues and recommend improvements
• Collaborate with functional teams and provide technical guidance on processes

Senior Analyst, ERP & Corporate Applications

• Prepares patients for examinations including basic diagnostic interviewing, rooming, administering medications and vaccines, wound care for wounds or incisions, and assisting with procedures within the physician office setting
• Provides care to designated patients and care coordination across the continuum
• Provides education on prescription medications and clinical concerns under the direction of a provider
• Facilitates coordination of care across settings for a designated population ensuring that labs, studies, and referrals are completed and results discussed with the patient
• Performs patient care and procedures utilizing sound clinical judgment and approved policies/procedures/protocols/techniques, equipment, and supplies
• Cleans and sterilizes instruments and equipment and maintains supplies
• Assesses patient readiness to learn and ensures education materials are current and appropriate; evaluates effectiveness of patient education
• Intervenes to prevent, minimize, or correct actual or potential patient risks based upon observation of physiological, behavioral, and environmental factors
• Complies with monitoring and documentation of daily activities and expenditures as per standards set forth by accrediting bodies
• Acts as a resource for patient and family members, listens effectively, and gives and receives constructive feedback
• Participates in clinical meetings and other multi-disciplinary quality service improvement initiatives
• Triages calls to appropriate level of care and provides healthcare advice/education using assessment skills, approved guidelines and protocols, and knowledge of self-care practices

Registered Nurse – Physician Practice

Procurement

• Responsible for the timely and cost-effective strategic sourcing of complex goods and/or services
• Advises and guides business units regarding the application and integration of procurement philosophies and techniques to meet internal customer requirements
• Responsible for sourcing, negotiating, contracting, and purchasing complex categories while leveraging buying power
• Extensive interaction with Business Units, Leadership, Finance, and suppliers to realize savings
• Develops category strategies based on analysis of spend data, market dynamics, and business requirements

Category Manager

Consultant

• Transitions newly hired physicians and APCs into Lehigh Valley Physician Group
• Generates and processes contracts for physicians, division chiefs, medical directors, and APCs
• Supports practitioner status changes, terminations, compensation budgeting, and other related processes
• Manages and processes Supplemental Long Term Disability program
• Works with multiple offices to facilitate hiring, contracting, and onboarding
• Manages provider onboarding tracking system
• Assists in collecting required information and paperwork from new hires
• Collaborates with compensation analysts to update and audit compensation database entries
• Calculates and processes Supplemental Long Term Disability Premium Reimbursements
• Develops strategies to improve the benefits tracking system

• Oversees operations within practices
• Provides leadership and supervision around practice operations
• Ensures patient access, financial performance, and optimal patient experience
• Communicates financial information to direct reports and Administration
• Assumes responsibility for financial performance and supports budget development processes
• Monitors and responds to trends in patient experience
• Maintains working knowledge of quality efforts within areas of responsibility
• Facilitates performance management of all reports including hiring, counseling and discipline, performance evaluation, and training.

• Coordinates and supports mental health care to patients enrolled in Collaborative Care Management (CoCM).
• Provides evidence based, short term interventions, case management needs, and acts as a core member of the CoCM team.
• Screens and assesses patients for common mental health needs, monitoring treatment efficacy.
• Communicates recommendations to Primary Care Providers.
• Tracks/document patient follow-up and clinical outcomes in an EPIC based registry.
• Completes relapse prevention plans with patients in remission.

Behavioral Health Case Manager

• Coordinates all patient scheduling activities including appointments, procedures, and exams for multiple hospital, physician practice, outpatient departments, modalities, and facilities.
• Facilitates communication between staff, referral sources and physician offices regarding concerns/issues related to scheduling.
• Collects clinical information, obtains insurance, and verifies patient demographics to ensure appropriate scheduling of screening and diagnostic tests.
• Schedules patients for physician appointments and diagnostic test procedures.
• Educates patients, families and physician offices regarding department protocols, procedures, insurance, referrals and testing criteria.
• Monitors practice protocols and department procedures and makes recommendations for improvement.
• Utilizes scheduling software and other patient-specific software applications to facilitate patient access into the network.
• Serves as a resource for staff, physicians, and referring offices.
• Strives to reduce errors, minimize rework and defects through conscientious defects and attention to detail.

Scheduling Coordinator

• Functions as part of the clinical team providing clinical care under the direction of an LPN, RN, or provider
• Assists with administrative, clinical, and clerical duties which could include taking a patient's history and personal information, scheduling appointments, responding to patient communications, and rooming patients
• Prepares patient and equipment for exams/procedures and maintains exam rooms and clinical area
• Performs medical history collection and medication refill, per protocol
• Collects and prepares lab specimens/lab requisitions accurately and schedules and obtains authorizations for referrals and/or procedures
• Identifies actual or potential patient risks and communicates those risks to the licensed nurse or provider upon recognition
• Adheres to clerical, clinical, and EMR workflows
• Performs clerical duties and provides front office support duties such as greeting and welcoming patients and providing excellent customer service both in-person and over the phone
• Collects co-payments, schedules appointments, updates missing patient demographics, obtains referrals and pre-certifications
• Uses patient centered care concepts in delivering care and performing related activities

Manager, Supply Chain Operations

Manager, Physician Practice

Manager, Physician Practice

Registration Specialist

Senior Analyst, ERP & Corporate Applications

Registered Nurse – Physician Practice

Category Manager

Consultant

Manager, Physician Practice

Behavioral Health Case Manager

Scheduling Coordinator

Medical Assistant