Lavazza Group

Sales

• Manages all distributors and direct customer related activities in designated geography (sales, equipment investment, service, etc.)
• Ensures all distributor and direct customer A/R are within company guidelines and monitors/verifies its performances against the identified targets.
• Utilizes knowledge of the geography, relationships with key contacts, and business insight tools to gain access to potential new customers and new business.
• Ensures the development of the business in line with targeted sales and increased profitability in the assigned areas by managing the scouting and the complete activation of new potential clients in line with Lavazza commercial policies and activation standards (POS materials, products and assortment, prices, and equipment).
• Supports farming activities on key selected clients to increase their value (e.g., driving compliance on contractual volumes with clients with Lavazza equipment, facilitating contract renewal when close to expiration, etc.)
• Tracks budgets allocated for activation by account, ensuring maximum visibility and effectiveness at POS for the activation money invested.
• Tracks results and reviews them on a regular basis with the Senior RSM to confirm execution and delivered results.
• Supports the Lavazza Customer Relationship Management Software by updating sales activities and business opportunities daily.

Regional Sales Manager

Customer Support

• Manage end-to-end order processing for Food Service Distributor accounts, including order entry, fulfillment coordination, shipment tracking, and delivery confirmation for both domestic and international orders.
• Prepare and manage international shipping documentation for direct container purchases from Italy, ensuring accurate and timely paperwork in collaboration with steamship lines, freight forwarders, customs brokers, and internal stakeholders.
• Monitor and maintain EDI order flow, including incoming purchase orders and outgoing confirmations or updates, ensuring data accuracy from order submission through fulfillment.
• Respond to customer inquiries with urgency and professionalism, resolving issues related to orders, deliveries, fulfillment delays, inventory availability, and product-related questions.
• Investigate and resolve chargebacks, deductions, and credit requests by partnering closely with the Finance team and identifying root causes to prevent recurrence.
• Collaborate cross‑functionally with Sales, Marketing, Logistics, and other internal teams to support daily business needs, resolve operational challenges, and ensure exceptional distributor service.

Customer Service Specialist – Foodservice Distributor

• Develop annual business plans for customers maximizing business opportunities, driving profitable growth, growing shares, and managing to company objectives
• Utilize knowledge of your geography, relationships with key contacts, and business insight tools to gain access to potential new customers presenting and gaining new distribution.
• Monitor and report on market strength, distributor performance and financial viability.
• Develop contingency plan in conjunction with finance team.
• Establish sales territories, budgets, goals, risk profiles, and objectives for each assigned customer.
• Collaboratively work to identify and penetrate regional customers “cold calling” and promoting company products.
• Identify and penetrate customer pipeline, via lead generation, professional networking, and distributor partnerships.
• Regular in market presence working with distributor partners to execute activities that deliver against plan key performance indicators.
• Develop and present annual distributor business reviews with all major market and high priority distributors, with mutually aligned plans, reviewed quarterly.
• Ensure all distributor and customer Accounts Receivables are within company guidelines and monitor/verify its performance against the identified targets.
• Provide input and feedback to cross functional teams such as Marketing, Research & Development, Finance, Customer Service, and Demand Planning.
• Provide business insights and deliver plan updates to internal and external stakeholders each period, inclusive of full use of salesforce.com
• Perform effective time and resource management while in market and within assigned budgets.
• Proficient with Customer Relations Management “CRM” applications such as SalesForce and PowerBI.

Regional Sales Manager, Office Coffee Services

Account Manager

• Manage existing clients to retain, enhance brand awareness, and increase profitable sales.
• Work with clients and our internal team to develop programs suited to customers’ needs, including branding materials, equipment recommendations, and training guidelines and schedules.
• Work with clients on all branding elements, including “We Proudly Serve” programs.
• Lead communication to the Regional Sales Directors of National Account programs that will be executed at the regional level.
• Manage all aspects of customer programs, including pricing, equipment programs, service, and marketing programs.
• Manage local markets within assigned territory to support orders, training, new and current customer activities.
• Track and coordinate new pricing and contracts and manage contract renewals.
• Frequent travel to support customer and employer requirements, including occasional weekend events and overnight stays.
• Identify, develop, and manage active pipeline of strategic national targets.

National Account Manager, Office Coffee Services

Account Executive

• Manage and maintain relationships with existing customers in your assigned territory
• Responsible for new customer acquisition through to after-sales support
• Develop effective sales initiatives and maintain ongoing communication with customers in the HoReCa sector
• Conduct pricing and contract negotiations, prepare proposals, and manage general administrative tasks
• Proactively analyze customer processes and needs and plan regular training to ensure Lavazza brand quality standards
• Conduct regular market analyses and derive appropriate actions
• Implement sales promotion activities

Sales Representative – Düsseldorf, Dortmund, Ruhr Area

• Process incoming orders and manage logistics to optimize cost and service while reducing supply chain issues.
• Implement process improvements through cross-functional collaboration as well as partnering with customers.
• Manage critical business relationships while understanding the customer expectations and policies.
• Communicate weekly with customers to ensure they are ordering in specified intervals.
• Resolve customer discrepancies relating to data integrity, shipping issues, and pricing / promotions.
• Manage and direct requests and inquiries from internal & external customers.
• Learn and utilize new technology to drive root cause analysis and problem resolution relating to On-Time Delivery, Order Blocks, and other individual/team metrics.
• Perform other responsibilities as needed.

Customer Service Specialist

• Perform order entry and fulfillment
• Provide shipment information to customers
• Handle customer inquiries and complaints
• Ensure compliance with laws and regulations
• Prepare reports for management

Customer Service Technician

Ecommerce

• Operational management of marketplaces in a 3P model (Amazon, eBay, etc.)
• Monitoring sales performance, profitability and channel contribution through P&L analysis
• Managing RRP/RRPP, promotional initiatives and visibility plans with Digital Marketing and Marketing teams
• KPI analysis and preparation of weekly/monthly reports for Manager and Leadership
• Product catalog optimization: product pages, content, images, attributes, assortment and virtual bundles
• Coordination with Demand Planning to ensure stock availability and warehouse alignment
• Support for B2C logistics flows (returns, claims, operational performance)
• Sales planning, demand forecasting and budget monitoring
• Cross‑functional collaboration with Marketing, Logistics, IT, Finance and other functions
• Relationship management with external partners (marketplace integrators, agencies, tech providers)

E-Commerce Marketplace Specialist

Manager

• Provide executive oversight of end-to-end M&A integration programmes, ensuring alignment with strategic objectives, value-capture targets, and the overall transformation roadmap
• Establish and enforce robust programme governance, decision-making frameworks, and reporting standards across all integration workstreams
• Act as a senior advisor to leadership on integration risks, dependencies, and mitigation strategies, ensuring informed and timely decisions
• Collaborate with 3rd Party development agencies and internal scrum teams, providing expertise to unlock potential delivery risks and issues
• Oversee the redesign and implementation of the future technology landscape, ensuring systems, data, and digital capabilities are integrated and scalable
• Drive adoption and change-readiness across the combined organisation, ensuring new ways of working are embedded and sustained
• Build strong relationships with senior business leaders, functional heads, and external partners to ensure alignment and commitment to integration priorities
• Communicate progress, challenges, and strategic implications to executive stakeholders with clarity, precision, and influence

IT M&A Delivery Manager

Financial Planning and Analysis

• Support Digital Transformation budgeting and financial planning activities (capex/opex, monitoring, reporting)
• Monitor spending, perform cost analyses, and contribute to optimization initiatives
• Support authorization and accounting flows related to Digital Transformation expenses
• Manage Investment Requests, reconciliations, invoicing, and internal approval workflows
• Support activities related to Purchase Requests, vendor rating, and the resolution of administrative issues with suppliers
• Support the preparation of summary materials and documentation for alignment and governance meetings
• Manage and update operational documentation, procedures, templates, and internal guidelines

Digital Transformation Specialist – Budgeting, Financial Planning

• Lead, maintain, and continuously improve a proactive health, safety, environmental, and security (HSE&S) culture across Lavazza North America.
• Ensure compliance with Lavazza Group HSE&S policies and all applicable federal, state, and local regulations, including OSHA, DOT, PA DEP, and relevant environmental permitting requirements.
• Lead and manage HSE&S management systems, including ISO 45001 and ISO 14001 certifications, internal and external audits, and corrective and preventative action (CAPA) programs.
• Partner with site and senior leadership to establish and achieve companywide HSE&S objectives and performance targets.
• Direct incident, near-miss, and environmental non-compliance investigations; oversee root cause analysis and implementation of corrective actions to completion.
• Manage job safety analyses, ergonomic assessments, hazard analysis rankings (R3), and risk reduction initiatives for production and operational activities.
• Oversee environmental compliance programs, including air and operating permits, stormwater, wastewater, spill control, hazardous waste management, testing, and regulatory reporting.
• Support Lavazza Group sustainability initiatives, including the Roadmap to Zero program and environmental performance reporting.
• Manage site emergency preparedness, emergency response planning, and emergency operations teams.
• Provide input and counsel to senior leadership on health, safety, environmental, security, and associate well-being matters.
• Manage and develop two direct reports (HSE Specialist and Environmental & Sustainability Specialist).
• Oversee site security operations, including contracted security services, and ensure required facility safety and security training is conducted and documented.
• Collaborate with Occupational Health and Wellness to support injury case management, workers’ compensation claims, and associate medical coordination.
• Coordinate with Human Resources on onboarding, training, site events, contractor safety, and post-incident actions.
• Ensure all required HSE&S training programs, including new hire, refresher, role-specific, and Alchemy training, are planned, delivered, tracked, and documented for all associates.
• Lead safety and environmental reporting, metrics, and presentations for site and leadership forums, including monthly Supply Leadership Team meetings.
• Liaise with regulatory agencies and global HSE colleagues to support compliance and achievement of Lavazza Group HSE&S objectives.

EHS Manager – Environmental, Health & Safety

Architect

• Design, lead, and secure the IT transformation and integration roadmaps of acquired entities
• Perform post-acquisition IT assessments (applications, data, integrations, infrastructure)
• Produce clear and actionable As-Is architecture maps
• Identify overlaps, technical debt, dependencies, and operational risks
• Define Keep / Merge / Replace / Retire scenarios
• Design To‑Be target architectures by functional domain
• Define appropriate integration patterns (APIs, event-driven, batch, middle office)
• Build phased IT convergence roadmaps
• Prepare architecture decision papers for IT and business committees
• Capture lessons learned and contribute to standardization of M&A patterns

Senior IT Transformation and Integration Architecture Specialist

Marketing

• Identify main shopper trends to build the SS (Single Serve) category vision and development.
• Build and articulate compelling selling stories, including yearly priorities, key category trends, and 5Ps direction.
• Lead analysis of existing portfolio/NPD performance to identify growth drivers and improvement areas.
• Build SS Assortment guidelines (both for online and offline business), providing the local activation team and Commercial Strategy the base to build customer assortment priorities and distribution targets.
• Define SS portfolio objectives and establish priority rankings through category assessment and new product development (NPD) opportunity identification.
• Define key elements and success criteria for each NPD initiative.
• Coordinate the end-to-end NPD creation process across cross-functional teams to ensure timely and successful launches.
• Develop pricing, promotional strategy, and volume ambitions aligned with business goals.
• Constantly interact and build relationships with Global Headquarters counterparts; share with them local North America results, evidence and insights.
• Align SS brand assets with relevant below-the-line (BTL) tools and match with retail calendars to maximize shopper engagement.
• Collaborate with brand and shopper marketing teams to ensure consistent messaging across channels.
• Establish SS shopper KPI objectives at the national level to track performance and drive accountability.
• Oversee customer activation analysis on a national scale to optimize impact and ROI.
• Manage sell-out sales force activities at national level, including set-up, coordination, and ongoing support (e.g., IRT, Basemakers).
• Partner with NA platform, supply chain, demand planning and commercial strategy teams to ensure alignment on NPD timelines and deliverables.
• Monitor category performance using syndicated data (IRI, Nielsen, etc.).
• Prepare dashboards and reports to support decision-making and identify SS growth opportunities.
• Supporting big or national Trade Shows as needed (FMI, Expo West, WAFC, etc.)

Single Serve Marketing Associate

Executive Assistant

• Proactive support of management in administrative, organizational and operational matters
• End-to-end calendar, meeting and communications management, including preparation and follow-up for executive meetings
• Organization of business travel, business reviews and management events, including follow-up
• Preparation and formatting of presentations, reports and management materials for decision-making
• Content preparation for business topics, including analysis of market and performance data
• Coordination of cross-functional, commercially relevant topics and projects
• Close collaboration with commercial teams across DACH and Poland

Executive Assistant DACH, Poland

Engineer

• Design, develop, and validate new electronic sub-assemblies and related components
• Create and maintain design and manufacturing specifications for new and existing electronic products
• Manage electronic development projects from concept to launch, ensuring compliance with processes, specifications, cost, and timeline targets
• Produce and maintain complete technical and project documentation to support future maintenance and product lifecycle needs
• Define and manage technical specifications for outsourced system design and coordinate with internal engineering teams