Lavazza Group

National Account Manager, Office Coffee Services

Lavazza Group

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Manage existing clients to retain, enhance brand awareness, and increase profitable sales.
  • Work with clients and our internal team to develop programs suited to customers’ needs, including branding materials, equipment recommendations, and training guidelines and schedules.
  • Work with clients on all branding elements, including “We Proudly Serve” programs.
  • Lead communication to the Regional Sales Directors of National Account programs that will be executed at the regional level.
  • Manage all aspects of customer programs, including pricing, equipment programs, service, and marketing programs.
  • Manage local markets within assigned territory to support orders, training, new and current customer activities.
  • Track and coordinate new pricing and contracts and manage contract renewals.
  • Frequent travel to support customer and employer requirements, including occasional weekend events and overnight stays.
  • Identify, develop, and manage active pipeline of strategic national targets.

Requirements

  • Four-year degree from an accredited institution, preferably in Business
  • Minimum 5 years of experience in a senior sales position in Food & Beverage Industry (Coffee preferred)
  • Strong proficiency in Microsoft Word, Excel, and PowerPoint, with experience using CRM systems
  • Technical understanding of equipment as well as how to work both internally with our team and equipment companies to develop and support customer equipment programs.
  • Knowledge of equipment manufacturers for drip coffee, espresso, and BLUE.
  • Understand how to develop service and preventive maintenance programs
  • Understanding of our products (both coffee and equipment) as well as how to sell the Lavazza brand
  • Knowledge of how container orders work and how to guide customer with product mix as well as timing of order placement to order receipt
  • Knowledge of distribution and distributor partners within the Away From Home division
  • Experience calling on national, multi-unit operators in the hospitality, cruise line, and travel channels (existing relationships a plus)
  • Understand how to develop profitable programs to deliver a return on investment that meets Lavazza’s guidelines (including a keen understanding of how to read a P & L)
  • Communication and Organizational Skills
  • Unquestionable degree of integrity in all business dealings
  • Fast starter, self-motivated and willing to assume additional responsibilities
  • Open and respectful communicator, experienced at building trust and engaging successfully with diverse personal styles
  • Highly accurate, organized and detail oriented with strong multi-tasking and time management skills
  • Flexible and willingness to adapt to change
  • Ability to occasionally lift and/or move up to 50 pounds
  • Ability to stand for extended periods of time
Benefits
  • Competitive Medical, Vision, Dental Benefits
  • 401K Package
  • Employee Assistance Program
  • Hybrid Work Schedule
  • Ability to be barista certified
  • Tuition Reimbursement
  • Performance Development Plans
  • Employee Discounts
  • Summer Friday’s (Memorial Day Weekend – Labor Day Weekend)
  • Flexible business casual dress code - jean friendly!
  • Free coffee, anytime!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
senior sales experiencetechnical understanding of equipmentservice and preventive maintenance programsknowledge of equipment manufacturersunderstanding of productsP & L analysiscustomer program managementpricing and contract managementmulti-unit operator experienceprogram development
Soft Skills
communication skillsorganizational skillsintegrityself-motivatedtrust buildingdetail orientedmulti-taskingtime managementflexibilityadaptability
Certifications
four-year degree in Business