KWS Group

Data Analyst

• Translate business requirements into analytics solutions and collaborate across the full project lifecycle
• Operate and optimize data pipelines (ERP, S2P suite, AP, vendor master) with strong governance and MDM standards
• Perform diagnostic and predictive analyses to identify value levers (e.g., price/volume variance, payment term optimization)
• Partner with cross-functional teams to define KPI standards, maintain data dictionaries, and ensure a single source of truth
• Support process mining and advanced analytics use cases (e.g., Celonis) to uncover inefficiencies
• Monitor and manage the S2P analytics landscape for stability, scalability, and compliance
• Drive adoption and change management for analytics solutions across S2P
• Build functional analytics capabilities within the S2P organization

Data Analyst S2P

Customer Support

• Independently create and process customer orders in SAP from relevant channels (e.g., webshop/portals, phone, email) through to invoicing, including after-sales services (returns, complaints, credit memos)
• Proactively monitor order and delivery status for a defined customer group, provide updates and coordinate with relevant departments (e.g., Sales, Logistics, Customers)
• Take full responsibility for customer communication regarding order status, working closely with Sales / Key Account Management, and handle customer inquiries
• Prepare and communicate end-of-season settlements and seasonal credit notes
• Proactively monitor systems and processes, identify improvement opportunities, and report them to the Tools & Systems department
• Maintain order-processing master data in the relevant systems

Customer Service Specialist

Manager

• Own global Source-to-Pay (S2P) process design (S2C & P2P), including RACI and control framework; chair the design authority
• Lead the continuous improvement roadmap using Lean/Six Sigma principles; conduct maturity assessments and evolve the target operating model
• Ensure compliance with policies, internal controls (ICS), segregation of duties, and audit requirements
• Drive standardization and change management, including SOPs, training curriculum, and communication
• Define and track process KPIs; collaborate with Automation Lead and Key Users to identify automation opportunities
• Champion a culture of continuous improvement across S2P, fostering engagement and capability building

S2P Process Excellence Manager

DevOps Engineer

• Verantwoordelijk voor soepele werking van IT-landschap
• Implementeren en optimaliseren van systeemarchitectuur
• Samenwerken met Developers en IT Engineers
• Onderzoeken en oplossen van technische problemen
• Tools bouwen ter verbetering van klantervaring
• Ontwikkelen van integratiesoftware met interne back-endsystemen
• Verbeteren van processen en implementeren van functionaliteiten

Controller

• Serve as a trusted financial advisor for production and maintenance teams.
• Support the Team Lead Business Partners Finance & Controlling in steering and decision-making.
• Collect and analyze production costs; maintain and review standard costs.
• Conduct variance analyses (plan vs. actual vs. standard) and identify savings opportunities.
• Monitor material usage, scrap, and production waste.
• Support budgeting, forecasting, COGM calculations, and cost modeling.
• Contribute to quarterly closings (Material Ledger, WIP, COGS by crop).
• Support KPI reporting and plant performance dashboards.
• Ensure accurate inventory reporting, including devaluations and write-offs.
• Collaborate with international controlling teams to ensure alignment and governance.
• Support cost roll-ups, compliance with standards, and continuous process improvement.

Business Partner – Production Controller

Accountant

• Process incoming customer payments in accordance with SLA
• Maintain and clear customer accounts
• Provide customer balance confirmation and perform reconciliations
• Process customer returns, rebates, and refunds
• Generate statement of accounts and process dunning letters
• Calculate and approve credit limits
• Respond to audit requests and participate in meetings with auditors
• Perform monthly, quarterly, and yearly closing activities in a timely manner
• Resolve account discrepancies and contact customers accordingly
• Calculate provisions, write-offs, and bad debts devaluation in accordance with IFRS 9
• Create periodic/ad-hoc reports to support the leadership
• Engage customers in collection efforts in writing as well as over the phone
• Create manual invoices and manage cheques
• Process acts of acceptance and monitor relevant general ledger accounts
• Manage disputes, direct debit, and cash allocation with Treasury
• Support in I.T. projects related to the department as well as engage in testing
• Investigate inter-company differences with relevant stakeholders
• Support the Business Units with daily requests as needed
• Ensure work and process documentation is maintained and updated
• Participate and provide training to new colleagues as needed

Accounts Receivable Accountant – Germany

• Lead and develop the scheduling and customer service team to ensure first-class service.
• Work closely with Sales, Production, and International Logistics to ensure efficient processes and excellent customer service.
• Ensure on-time deliveries and optimal inventory levels in cooperation with external partners and the local team.
• Proactively optimize and digitize the entire logistics and supply chain system in line with the requirements of the Austrian market.
• Define and implement objectives, guidelines, and processes for logistics operations in close collaboration with Sales and Marketing.
• Coordinate among IT, Logistics, and Sales for seamless process integration.
• Take responsibility for all after-sales processes, including accurate and timely invoicing, and provide direct support for strategic customer issues.
• Manage orders in Salesforce and SAP and promote synergies across different cultures (S4-Hana, SF Lightning, dealer portal, online shop).
• Maintain and optimize customer data in Salesforce and ensure an efficient customer hotline.
• Overall responsibility for professional, solution-oriented complaint management to ensure high customer satisfaction.

Expert in Customer Service and Logistics

• Lead and develop the dispatch and customer service team to ensure first-class service
• Work closely with Sales, Production and international Logistics to ensure efficient processes and excellent customer service
• Ensure timely deliveries and optimal inventory levels in collaboration with external partners and the local team
• Proactively optimize and digitize the entire logistics and supply chain system according to the requirements of the Austrian market
• Define and implement objectives, policies and processes for logistics operations in close cooperation with Sales and Marketing
• Coordinate between IT, Logistics and Sales for seamless process integration
• Take responsibility for all after-sales processes, including accurate and timely invoicing and direct support for strategic customer matters
• Manage orders in Salesforce and SAP and promote synergies across different systems/channels (S4/HANA, SF Lightning, dealer portal, online shop)

Subject Matter Expert, Customer Service, Logistics

Marketing

• Develop and implement a forward-looking marketing strategy for the Austrian market
• Design and execute targeted campaigns to increase brand awareness
• Analyze market, customer, and competitor data and derive relevant actions
• Develop and optimize customer segments, customer journeys, and CRM activities
• Take ownership of the further development and customization of Salesforce for the Austrian market
• Ensure optimal integration of Salesforce into marketing and sales processes
• Closely coordinate with all business units regarding planning, budgets, and KPI management
• Responsible for budget and marketing controlling
• Coordinate events such as trade shows and specialist conferences
• Foster a cross-cultural and innovative team culture

Marketing Expert, Marketing Management

Human Resources

• Handling support and change requests with a focus on SuccessFactors and SAP-HCM
• Supporting the technical implementation of new HR IT tools
• Documenting and approving technical and functional tests following changes and updates
• Support the team with technical skills and guidance on tools, systems utilization and process knowledge
• Ensuring proper system permissions and access rights in HR applications in accordance with data protection requirements
• Supporting Key Users in other HR functions and collaborating with other internal stakeholders

HR Key User, HR Systems and Data Management

• Develop and implement a forward-looking marketing strategy for the Austrian market
• Design and execute targeted campaigns to increase brand awareness
• Analyze market, customer and competitor data and derive relevant actions
• Develop and optimize customer segments, customer journeys and CRM activities
• Independently further develop and adapt Salesforce for the Austrian market
• Ensure optimal integration of Salesforce into marketing and sales processes
• Closely coordinate with all business units regarding planning, budget and KPI management
• Responsible for budget and marketing controlling
• Coordinate events such as trade shows and specialist conferences
• Promote a cross-cultural and innovative team culture

Marketing Management Expert, Austria

• Develop and implement a forward-looking marketing strategy for the Austrian market
• Design and execute targeted campaigns to increase brand awareness
• Analyze market, customer, and competitor data and derive appropriate actions
• Develop and optimize customer segments, customer journeys, and CRM activities
• Independently further develop and adapt Salesforce for the Austrian market
• Ensure optimal integration of Salesforce into marketing and sales processes
• Coordinate closely with all business units on planning, budgeting, and KPI management
• Take responsibility for budget and marketing controlling
• Coordinate events such as trade shows and specialist conferences
• Foster a cross-cultural and innovative team culture

Marketing Management Expert

• Sie leiten und entwickeln das Dispositions- und Kundenserviceteam, um einen erstklassigen Service sicherzustellen
• Enge Abstimmung mit Vertrieb, Produktion und internationaler Logistik, um effiziente Prozesse und exzellenten Kundenservice zu gewährleisten
• Sicherstellung pünktlicher Lieferungen und optimaler Lagerbestände in Zusammenarbeit mit externen Partnern und dem lokalen Team
• Proaktive Optimierung und Digitalisierung des gesamten Logistik- und Lieferkettensystems entsprechend den Anforderungen des österreichischen Marktes
• Definition und Implementierung von Zielen, Richtlinien und Prozessen für logistische Abläufe in enger Zusammenarbeit mit Vertrieb und Marketing
• Koordination zwischen IT, Logistik und Vertrieb für eine nahtlose Prozessintegration
• Verantwortung für alle After-Sales-Prozesse, inklusive korrekter und zeitnaher Rechnungsstellung sowie direkter Unterstützung bei strategischen Kundenanliegen
• Verwaltung von Aufträgen in Salesforce und SAP sowie Förderung von Synergien zwischen verschiedenen Kulturen (S4-Hana, SF Lightning, Händlerportal, Online-Shop)
• Pflege und Optimierung der Kundendaten in Salesforce sowie Verantwortung für eine effiziente Kundenhotline,
• Gesamtverantwortung für ein professionelles und lösungsorientiertes Reklamationsmanagement, um eine hohe Kundenzufriedenheit sicherzustellen

Leitung Customer Service – Logistik

• You will lead and develop the scheduling and customer service team to ensure first-class service.
• Work in close coordination with Sales, Production, and International Logistics to ensure efficient processes and outstanding customer service.
• Ensure on-time deliveries and optimal inventory levels in cooperation with external partners and the local team.
• Proactively optimize and digitize the entire logistics and supply chain system to meet the requirements of the Austrian market.
• Define and implement objectives, guidelines, and processes for logistics operations in close collaboration with Sales and Marketing.
• Coordinate between IT, Logistics, and Sales to ensure seamless process integration.
• Take responsibility for all after-sales processes, including accurate and timely invoicing and direct support for strategic customer issues.
• Manage orders in Salesforce and SAP and foster synergies across different cultures and platforms (S/4HANA, Salesforce Lightning, dealer portal, online shop).
• Maintain and optimize customer data in Salesforce and ensure an efficient customer hotline.
• Overall responsibility for professional, solution-oriented complaint management to ensure high customer satisfaction.

Team Lead Customer Service, Logistics

• De volledige operationele verantwoordelijkheid voor KWS Station Nagele
• Effectieve aansturing, coaching en ontwikkeling van het team in lijn met de KWS -waarden
• Coördinatie en sturing van alle activiteiten en projecten op het station, inclusief professioneel stakeholdermanagement
• Tijdige en kwalitatieve uitvoering van alle werkzaamheden binnen het goedgekeurde budget
• Het verbinden van stationsactiviteiten met het strategische plan van KWS en het creëren van een efficiënte, goed samenwerkende werkomgeving
• Planning en beheer van middelen zoals faciliteiten, personeel, machines, apparatuur en investeringsbehoeften op korte en middellange termijn
• Fungeren als aanspreekpunt voor stations-gerelateerde thema’s en het bijdragen aan strategische projecten tussen gewassen en locaties
• Externe vertegenwoordiging van het station richting partners en andere partijen
• Voorbereiding van budgetten, definiëren van kernprojecten en toezicht op technische en disciplinaire zaken
• Personeelsmanagement en het uitvoeren van jaarlijkse ESD-gesprekken
• Organisatie en uitvoering van relevante trainingen
• Het naleven en borgen van werktijd-, EHS- en veiligheidsvoorschriften