Subject Matter Expert, Customer Service, Logistics
KWS Group
full-time
Posted on:
Location Type: Hybrid
Location: Wien • Austria
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Salary
💰 €2,038 per month
About the role
- Lead and develop the dispatch and customer service team to ensure first-class service
- Work closely with Sales, Production and international Logistics to ensure efficient processes and excellent customer service
- Ensure timely deliveries and optimal inventory levels in collaboration with external partners and the local team
- Proactively optimize and digitize the entire logistics and supply chain system according to the requirements of the Austrian market
- Define and implement objectives, policies and processes for logistics operations in close cooperation with Sales and Marketing
- Coordinate between IT, Logistics and Sales for seamless process integration
- Take responsibility for all after-sales processes, including accurate and timely invoicing and direct support for strategic customer matters
- Manage orders in Salesforce and SAP and promote synergies across different systems/channels (S4/HANA, SF Lightning, dealer portal, online shop)
Requirements
- Completed degree or several years of experience in Supply Chain, Logistics, Business Administration (BWL) and/or a comparable field
- Experience in the agricultural sector/market is a plus
- Solid knowledge of logistics services, customer support and sales support
- Some leadership experience preferred
- Strong stakeholder management skills
- Confident user of SAP, Salesforce and common IT applications
- High IT affinity
- Excellent German and English language skills
- Category B driver’s license and willingness to travel (approx. 5–10% internationally)
Benefits
- An exceptionally interesting and varied role in an international environment with the opportunity to contribute innovative ideas
- Work in an international, highly motivated and dynamic team with flat hierarchies
- Flexible working hours with the option for remote/mobile work
- Support for individual professional and personal development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
logisticssupply chain managementcustomer serviceinventory managementorder managementstakeholder managementleadershipsales supportafter-sales processesprocess optimization
Soft skills
team leadershipcommunicationcollaborationproblem-solvingcustomer focusadaptabilitystrategic thinkingorganizational skillsproactive approachinterpersonal skills
Certifications
degree in Supply Chaindegree in Logisticsdegree in Business AdministrationCategory B driver’s license