KWS Group

Team Lead Customer Service, Logistics

KWS Group

full-time

Posted on:

Location Type: Hybrid

Location: Vienna • Austria

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 €2,038 per month

Job Level

Senior

About the role

  • You will lead and develop the scheduling and customer service team to ensure first-class service.
  • Work in close coordination with Sales, Production, and International Logistics to ensure efficient processes and outstanding customer service.
  • Ensure on-time deliveries and optimal inventory levels in cooperation with external partners and the local team.
  • Proactively optimize and digitize the entire logistics and supply chain system to meet the requirements of the Austrian market.
  • Define and implement objectives, guidelines, and processes for logistics operations in close collaboration with Sales and Marketing.
  • Coordinate between IT, Logistics, and Sales to ensure seamless process integration.
  • Take responsibility for all after-sales processes, including accurate and timely invoicing and direct support for strategic customer issues.
  • Manage orders in Salesforce and SAP and foster synergies across different cultures and platforms (S/4HANA, Salesforce Lightning, dealer portal, online shop).
  • Maintain and optimize customer data in Salesforce and ensure an efficient customer hotline.
  • Overall responsibility for professional, solution-oriented complaint management to ensure high customer satisfaction.

Requirements

  • Completed degree or several years of professional experience in Supply Chain, Logistics, Business Administration, or a comparable field.
  • Experience in the agricultural sector or agricultural markets is an advantage.
  • In-depth knowledge of logistics services, customer support, and sales support.
  • Initial management experience is desirable.
  • Excellent stakeholder management skills.
  • Confident user of SAP, Salesforce, and common office IT tools.
  • High affinity for IT and digital tools.
  • Very good written and spoken German and English skills.
  • Class B driver's license and willingness to travel (approx. 5–10% internationally).
Benefits
  • An exceptionally interesting and varied role in an international environment with the opportunity to contribute innovative ideas.
  • Work in an international, highly motivated, and dynamic team with flat hierarchies.
  • Flexible working hours with the option for mobile/remote work.
  • As a family-run company, we live by the values of team spirit, closeness and trust, independence and vision – a culture that is actively practiced, for example through an open and friendly working atmosphere.
  • True to the motto “Make Yourself Grow!”, we encourage individual professional and personal development.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
logisticssupply chain managementcustomer serviceinventory managementcomplaint managementstakeholder managementsales supportmanagement experiencedata optimizationprocess integration
Soft skills
leadershipcommunicationproblem-solvingcollaborationcustomer satisfactionorganizational skillsadaptabilitycultural awarenessproactive mindsetsolution-oriented
Certifications
degree in Supply Chaindegree in Logisticsdegree in Business AdministrationClass B driver's license