Expert in Customer Service and Logistics
KWS Group
full-time
Posted on:
Location Type: Hybrid
Location: Vienna • Austria
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About the role
- Lead and develop the scheduling and customer service team to ensure first-class service.
- Work closely with Sales, Production, and International Logistics to ensure efficient processes and excellent customer service.
- Ensure on-time deliveries and optimal inventory levels in cooperation with external partners and the local team.
- Proactively optimize and digitize the entire logistics and supply chain system in line with the requirements of the Austrian market.
- Define and implement objectives, guidelines, and processes for logistics operations in close collaboration with Sales and Marketing.
- Coordinate among IT, Logistics, and Sales for seamless process integration.
- Take responsibility for all after-sales processes, including accurate and timely invoicing, and provide direct support for strategic customer issues.
- Manage orders in Salesforce and SAP and promote synergies across different cultures (S4-Hana, SF Lightning, dealer portal, online shop).
- Maintain and optimize customer data in Salesforce and ensure an efficient customer hotline.
- Overall responsibility for professional, solution-oriented complaint management to ensure high customer satisfaction.
Requirements
- Completed degree or many years of experience in supply chain, logistics, business administration, or a comparable field.
- Experience in the agricultural sector or agricultural market is an advantage.
- Deep knowledge of logistics services, customer and sales support.
- Initial management experience desirable.
- Excellent stakeholder management skills.
- Confident user of SAP, Salesforce, and common IT programs.
- Strong IT affinity.
- Very good German and English skills.
- Class B driver's license and willingness to travel (approx. 5–10% internationally).
Benefits
- An exceptionally interesting and varied role in an international environment with the opportunity to contribute innovative ideas.
- Work in an international, highly motivated, and dynamic team with flat hierarchies.
- Flexible working hours with the option to work remotely.
- As a family-run company, we live by the values of team spirit, closeness and trust, independence and vision – a culture that is practiced, e.g. through an open and friendly working atmosphere.
- True to the motto “Make Yourself Grow!”, we support individual professional and personal development.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
logisticssupply chain managementcustomer serviceinventory managementorder managementcomplaint managementstakeholder managementsales supportprocess optimizationdata management
Soft skills
leadershipcommunicationproblem-solvingcollaborationcustomer satisfactioncultural awarenessstrategic thinkingadaptabilityteam managementinterpersonal skills
Certifications
degree in supply chaindegree in logisticsdegree in business administrationClass B driver's license