KWS Group

Customer Service Specialist

KWS Group

full-time

Posted on:

Location Type: Hybrid

Location: Einbeck • Germany

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About the role

  • Independently create and process customer orders in SAP from relevant channels (e.g., webshop/portals, phone, email) through to invoicing, including after-sales services (returns, complaints, credit memos)
  • Proactively monitor order and delivery status for a defined customer group, provide updates and coordinate with relevant departments (e.g., Sales, Logistics, Customers)
  • Take full responsibility for customer communication regarding order status, working closely with Sales / Key Account Management, and handle customer inquiries
  • Prepare and communicate end-of-season settlements and seasonal credit notes
  • Proactively monitor systems and processes, identify improvement opportunities, and report them to the Tools & Systems department
  • Maintain order-processing master data in the relevant systems

Requirements

  • Completed commercial vocational training with a focus on Industry, Production, IT, or a comparable qualification
  • Initial professional experience in a similar role is desirable
  • Confident use of MS Office; knowledge of SAP and Salesforce is an advantage
  • Friendly, customer-oriented communication and enjoyment of working with various internal stakeholders
  • Independent, structured, and reliable working style, combined with initiative and flexibility
  • Fluent German and good English skills, both written and spoken
Benefits
  • Challenging projects in an international work environment with the opportunity to contribute innovative ideas to the agricultural industry
  • Flexible working hours model with the option for remote work (hybrid model on a weekly basis)
  • A family-owned company culture characterized by closeness, reliability, independence, and foresight, reflected in an open and friendly working atmosphere
  • True to the motto "Make yourself grow!" we promote your personal and professional development
  • Attractive additional benefits such as capital-building benefits, holiday and Christmas bonuses, childcare allowance, job bike, and more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SAPSalesforceorder processinginvoicingdata maintenancecustomer communicationafter-sales servicescredit memossettlementsmonitoring systems
Soft Skills
customer-oriented communicationindependent workingstructured working stylereliable working styleinitiativeflexibilitycoordinationproactive monitoringenjoyment of teamworkhandling inquiries
Certifications
commercial vocational training