KnowBe4

Financial Planning and Analysis

• Liaise with the Board of Directors, potential investors, law firms, banks, insurance companies, research analysts, investor relations and other professionals on behalf of finance leadership
• Assist in the recruitment and vetting of top quality candidates for the financial sector
• Ensure key finance deliverables are monitored and timely
• Create and manage OKRs for the finance department
• Coordinate with tax and treasury departments to ensure the timely and accurate completion of banking documentation
• Procure any items for the finance department
• Assist with the Quarterly earnings call logistics
• Help manage the email inbox and route correspondence for the CFO
• Take minutes for the CFO when needed
• Create powerpoint presentations as needed for management
• Coordinate team building activities

Executive Assistant – CFO

Human Resources

• Identify root-cause business challenges for assigned functions and translate them into a multi-year global HR roadmap
• Lead organizational design and restructuring initiatives for the function, ensuring global scalability and alignment with company goals
• Own the annual global talent review and succession planning process for the function, identifying high-potential talent and bridging leadership gaps
• Partner with Finance and Functional Heads to lead global headcount planning and talent acquisition prioritization
• Collaborate with Regional HR Leaders to adapt global functional strategies to local legal and cultural requirements
• Serve as the primary point of contact for the function's senior-most global leaders, ensuring they receive coherent and coordinated HR support
• Ensure HR programs are implemented with consistency across all regions for the specific function
• Manage explicit handoffs to Regional HR for local Employee Relations, compliance, and office-specific culture initiatives
• Act as a trusted sounding board and coach for senior executives on people-related decisions, org health, and leadership behavior
• Partner with Employee Relations and Regional HR to inculcate a high-performance culture, guiding managers on talent assessment and complex performance management
• Collaborate with the Total Rewards COE to broker scalable compensation and pay-equity strategies that align with functional benchmarks
• Interface with Talent Acquisition, Talent Management, and Total Rewards to deliver specialized solutions that address functional pain points
• Advocate for and help accelerate 'Manager Self-Service' and automation in partnership with HR Operations to improve the functional user experience

HR Business Partner – Global Functional Lead

Chief Technology Officer

• Actively manage up to protect the CTO’s time. Filter requests, push back on overcommitments, and confidently say 'no' to meetings that do not align with core priorities
• Independently untangle complex or disorganized situations, creating actionable plans and recommendations without requiring hand-holding
• Act as a force multiplier not just for the CTO, but for their front-line team of approximately five direct reports—balancing micro-priorities for the CTO with macro-support for the wider team
• Partner closely with the Engineering Operations lead to align on workflow, team logistics, and the CTO’s operational style
• Handle highly sensitive, confidential materials regarding organizational design, compensation topics, board matters, and personal logistics with flawless judgment
• Manage the CTO's rapid communication flow, including inbox routing, schedule optimization, complex travel coordination, and meeting preparation
• Coordinate team-building activities and smooth cross-functional logistics across the technology sector

Executive Assistant – CTO

Account Manager

• Build and maintain strong relationships with key partners reselling KnowBe4 products across the TOLA region
• Develop and execute a regional territory plan that prioritizes partners by opportunity, coverage, and growth potential
• Engage with partner executives onsite to strengthen executive-level relationships, gain buy-in and commitment, and advance strategic initiatives
• Conduct deep discovery to understand each partner's organizational structure, goals and objectives, and the motivators for partner reps
• Develop and execute joint strategic business plans with priority partners, including agreed-upon sales, marketing, enablement, and certification goals
• Deliver on-site sales trainings, enablement sessions, and floor days across the region to equip partner sellers with positioning, product knowledge, and selling best practices
• Create and execute custom partner events (lunch-and-learns, executive briefings, joint customer events) that generate demand and deal registrations
• Take an active leadership role in incentive, SPIFF, and rebate programs: partner with the Partner Programs team — who design and administer these programs — to champion them across the region, propose region-wide or partner-specific incentives, drive participation, and own the results and ROI
• Drive deal registrations and partner-sourced pipeline; meet and exceed targets for partner-sourced pipeline and closed-won business
• Drive alignment between regional KnowBe4 sales teams and their partner counterparts — from field sellers to sales leadership — to ensure consistent field-level engagement and relationship building within the region
• Facilitate account mapping sessions between KnowBe4 regional sales teams and partner sellers to create measurable channel-sourced pipeline
• Identify, recruit, and onboard new partners within the region as needed to support growth
• Coordinate and collaborate on joint marketing efforts with the channel marketing team, tying activities to business goals and measurable ROI
• Engage partner leadership and KnowBe4 leadership to gain executive buy-in and commitment, including quarterly business reviews (QBRs)
• Drive partners to the partner portal to utilize marketing campaigns and demand generation tools
• Collaborate with and support direct sales and customer success teams where needed to manage the overall partner relationship
• Monitor partner performance and track key performance indicators (KPIs); provide regular updates including forecasts, competitive analysis, market trends, and territory opportunity
• Meet assigned targets for monthly sales volume requirements and objectives in assigned partner accounts and maintain a healthy pipeline/accurate forecasting
• Become a subject matter expert on one or more channel topics (e.g., deal registration, partner account planning, incentive platforms, partner program operations) and share best practices with the broader channel team
• Maintain accurate and thorough records in Salesforce.com
• Ensure partner compliance with partner agreements and rules of engagement
• Travel extensively throughout the TOLA region to partner offices, events, and KnowBe4 meetings (50% or more)

Regional Channel Account Manager – TOLA

• Build and maintain strong relationships with key partners reselling KnowBe4 products across the Northeast region
• Develop and execute a regional territory plan that prioritizes partners by opportunity, coverage, and growth potential
• Engage with partner executives onsite to strengthen executive-level relationships, gain buy-in and commitment, and advance strategic initiatives
• Conduct deep discovery to understand each partner's organizational structure, goals and objectives, and the motivators for partner reps
• Develop and execute joint strategic business plans with priority partners, including agreed-upon sales, marketing, enablement, and certification goals
• Deliver on-site sales trainings, enablement sessions, and floor days across the region to equip partner sellers with positioning, product knowledge, and selling best practices
• Create and execute custom partner events (lunch-and-learns, executive briefings, joint customer events) that generate demand and deal registrations
• Take an active leadership role in incentive, SPIFF, and rebate programs: partner with the Partner Programs team — who design and administer these programs — to champion them across the region, propose region-wide or partner-specific incentives, drive participation, and own the results and ROI
• Drive deal registrations and partner-sourced pipeline; meet and exceed targets for partner-sourced pipeline and closed-won business
• Drive alignment between regional KnowBe4 sales teams and their partner counterparts — from field sellers to sales leadership — to ensure consistent field-level engagement and relationship building within the region
• Facilitate account mapping sessions between KnowBe4 regional sales teams and partner sellers to create measurable channel-sourced pipeline
• Identify, recruit, and onboard new partners within the region as needed to support growth
• Coordinate and collaborate on joint marketing efforts with the channel marketing team, tying activities to business goals and measurable ROI
• Engage partner leadership and KnowBe4 leadership to gain executive buy-in and commitment, including quarterly business reviews (QBRs)
• Drive partners to the partner portal to utilize marketing campaigns and demand generation tools
• Collaborate with and support direct sales and customer success teams where needed to manage the overall partner relationship
• Monitor partner performance and track key performance indicators (KPIs); provide regular updates including forecasts, competitive analysis, market trends, and territory opportunity
• Meet assigned targets for monthly sales volume requirements and objectives in assigned partner accounts and maintain a healthy pipeline/accurate forecasting
• Become a subject matter expert on one or more channel topics (e.g., deal registration, partner account planning, incentive platforms, partner program operations) and share best practices with the broader channel team
• Maintain accurate and thorough records in Salesforce.com
• Ensure partner compliance with partner agreements and rules of engagement
• Travel extensively throughout the Northeast region to partner offices, events, and KnowBe4 meetings (50% or more)

Regional Channel Account Manager – Northeast

• Build and maintain strong relationships with sellers, sales leadership, and executives across the SHI organization
• Serve as a primary local point of contact for SHI, maintaining a consistent in-person presence at SHI offices in the Austin metro area
• Engage with SHI executives onsite to strengthen executive-level relationships, gain buy-in and commitment, and advance strategic initiatives
• Conduct deep discovery to understand SHI's organizational structure, segmentation, goals and objectives, and the motivators for SHI sellers
• Develop and execute joint strategic business plans with SHI, including agreed-upon sales, marketing, enablement, and certification goals
• Deliver on-site sales trainings, enablement sessions, and floor days to equip SHI sellers with positioning, product knowledge, and selling best practices
• Create and execute custom partner events (lunch-and-learns, executive briefings, joint customer events) that generate demand and deal registrations
• Take an active leadership role in incentive, SPIFF, and rebate programs: partner with the Partner Programs team — who design and administer these programs — to champion them within SHI, propose SHI-specific incentives, drive participation, and own the results and ROI
• Drive deal registrations and partner-sourced pipeline; meet and exceed targets for partner-sourced pipeline and closed-won business
• Drive alignment between regional KnowBe4 sales teams and their counterparts within SHI to ensure consistent field-level engagement and relationship building
• Facilitate account mapping sessions between KnowBe4 sales teams and SHI sellers to create measurable channel-sourced pipeline
• Coordinate and collaborate on joint marketing efforts with the channel marketing team, tying activities to business goals and measurable ROI
• Engage SHI leadership and KnowBe4 leadership to gain executive buy-in and commitment, including quarterly business reviews (QBRs)
• Drive SHI to the partner portal to utilize marketing campaigns and demand generation tools
• Collaborate with and support direct sales and customer success teams where needed to manage the overall partner relationship
• Monitor partner performance and track key performance indicators (KPIs); provide regular updates including forecasts, competitive analysis, and partner trends
• Meet assigned targets for monthly sales volume requirements and objectives within SHI and maintain a healthy pipeline/accurate forecasting
• Become a subject matter expert on one or more channel topics (e.g., deal registration, partner account planning, incentive platforms, partner program operations) and share best practices with the broader channel team
• Maintain accurate and thorough records in Salesforce.com
• Ensure partner compliance with partner agreements and rules of engagement
• Travel as required to SHI offices, events, and KnowBe4 meetings (up to 50%, including regular local travel within the Austin metro area)

National Channel Account Manager

• Build and maintain strong relationships with sellers, sales leadership, and executives across the CDW organization
• Serve as a primary local point of contact for CDW, maintaining a consistent in-person presence at CDW offices in the Chicago metro area
• Execute the CDW account strategy under the direction of the Senior National Channel Account Manager – CDW
• Engage with CDW executives onsite to strengthen executive-level relationships, gain buy-in and commitment, and advance strategic initiatives
• Conduct deep discovery to understand CDW's organizational structure, segmentation, goals and objectives, and the motivators for CDW sellers
• Develop and execute joint strategic business plans with CDW, including agreed-upon sales, marketing, enablement, and certification goals
• Deliver on-site sales trainings, enablement sessions, and floor days to equip CDW sellers with positioning, product knowledge, and selling best practices
• Create and execute custom partner events (lunch-and-learns, executive briefings, joint customer events) that generate demand and deal registrations
• Drive deal registrations and partner-sourced pipeline; meet and exceed targets for partner-sourced pipeline and closed-won business
• Monitor partner performance and track key performance indicators (KPIs); provide regular updates including forecasts, competitive analysis, and partner trends
• Ensure partner compliance with partner agreements and rules of engagement
• Travel as required to CDW offices, events, and KnowBe4 meetings (up to 50%, including regular local travel within the Chicago metro area)

Video Editor

• Proactively pitch specific, actionable video execution concepts to achieve marketing goals
• Partner with the Creative Director to review, refine, and provide feedback on scripts and storyboards
• Collaborate with copywriters, designers, and marketers to ensure videos align with broader campaign objectives
• Work cross-collaboratively to plan and develop executive level videos for social and other PR platforms as needed
• Develop a clear understanding of our product suite to enable execution of high-quality product centric videos
• Create videos to support our daily all-company meetings
• Own the end-to-end editing process for short-form and mid-form marketing videos
• Collaborate, plan, compose and deliver daily video introductions for our corporate daily briefing calls
• Design, animate, and integrate high-quality motion graphics, kinetic typography, and lower thirds
• Establish and enforce standard file-naming conventions and folder structures
• Maintain, back up, and organize the brand's master digital media library and raw footage archives
• Ensure all visual assets strictly adhere to corporate brand guidelines, color palettes, and tone of voice.
• Tailor video aspect ratios, pacing, and export settings specifically for diverse channels

Video Production Specialist

Program Manager

• Own and drive the CSM annual and quarterly planning process, including OKR development, roadmap prioritization, and executive alignment.
• Serve as a strategic partner to CSM leadership, preparing briefings, decision memos, and exec-ready presentations for leadership reviews, QBRs, and board materials.
• Identify strategic gaps, risks, and opportunities across the CS organization and develop recommendations for leadership action.
• Manage the CSM leadership operating cadence — agendas, follow-ups, decision logs, and cross-functional coordination.
• Act as a trusted proxy for CSM leadership in cross-functional forums, representing CS priorities and driving alignment with Product, Sales, Marketing, and Finance.
• Own end-to-end program management for strategic CSM initiatives — scoping, planning, resourcing, risk tracking, and delivery.
• Develop and maintain program charters, project plans, RAID logs, and stakeholder communication plans.
• Drive clarity and accountability across workstreams, ensuring cross-functional owners are aligned and on-track.
• Proactively surface blockers and risks to leadership with recommendations for resolution.
• Build scalable playbooks and frameworks that operationalize strategic priorities across the CS organization.
• Partner with CS Analytics and Finance to synthesize data into strategic insights that inform CS strategy — retention trends, expansion opportunities, health metrics, and customer segment performance.
• Develop business cases and ROI frameworks for new CS investments and motions.
• Lead strategic research and benchmarking to inform CS best practices and competitive differentiation.
• Support the development and iteration of the CS model, including coverage models, segmentation strategy, and engagement frameworks.

CS Strategist – Program Manager

• Identify root-cause business challenges for assigned functions and translate them into a multi-year global HR roadmap.
• Lead organizational design and restructuring initiatives for the function, ensuring global scalability and alignment with company goals.
• Own the annual global talent review and succession planning process for the function, identifying high-potential talent and bridging leadership gaps.
• Partner with Finance and Functional Heads to lead global headcount planning and talent acquisition prioritization.
• Collaborate with Regional HR Leaders (Americas, EMEA, APJ) to adapt global functional strategies to local legal and cultural requirements.
• Serve as the primary point of contact for the function's senior-most global leaders, ensuring they receive coherent and coordinated HR support.
• Ensure HR programs (Performance, Compensation, DEI) are implemented with consistency across all regions for the specific function.
• Manage explicit handoffs to Regional HR for local Employee Relations, compliance, and office-specific culture initiatives.
• Ensure vital information is flowing between yourself, the function you’re supporting, and the regional HR leaders.

• Serve as primary point of contact for US People Managers
• Independently lead complex workplace investigations
• Interview witnesses and draft comprehensive reports
• Apply expertise in labor laws to ensure compliance
• Monitor employee relations metrics for risk mitigation
• Provide expert coaching on performance management
• Draft and execute disciplinary actions as needed
• Design and administer proactive Employee Relations policies

Senior Employee Relations Partner – Hybrid

• Serve as primary contact for US People Managers on employee grievances
• Lead and manage complex workplace investigations
• Interview witnesses and evaluate evidence
• Apply expertise in labor laws to ensure compliance
• Monitor employee relations metrics and design risk-mitigation strategies
• Partner with HR Business Partners to provide expert coaching

Senior Employee Relations Partner

• Build and maintain strong relationships with MSP partners
• Guide partners through structured onboarding for each new customer deployment
• Track customer usage patterns across your partner's portfolio
• Conduct regular check-ins and quarterly business reviews with partners
• Collaborate with technical support and pricing specialists
• Identify and pursue expansion opportunities within your partner portfolio
• Use available tools and partner feedback to improve partner experience
• Maintain accurate, up-to-date records in Salesforce

Partner Success Manager, Spanish Speaking

Full-stack Engineer

• Developing minor features and enhancements for the RTC application.
• Contributing to API integration development.
• Writing unit tests and actively working to improve code coverage.
• Participating in code reviews and learning software development best practices.
• Assisting with bug fixes and general maintenance tasks.

Software Engineer Intern

Engineering Manager

• KnowBe4's Platform Services group builds the infrastructure that every product team depends on. As a Software Engineering Manager, you own the team that shapes that foundation.
• You'll lead at the intersection of identity, platform reliability, and building and growing the engineers who solve problems with direct impact on every engineer and every customer at KnowBe4.
• The messaging and events platform your team owns underpins bespoke email delivery, event publish and subscribe (pub/sub, the pattern where services broadcast events and other services subscribe to the ones they care about), and outbound notification delivery across Microsoft Teams, Slack, Google Chat, and other channels for the entire KnowBe4 product suite.
• Decisions made here ripple across every engineering team at KnowBe4 and the inboxes and channels of a global customer base.