KnowBe4

Learning and Development

• Facilitate the delivery of comprehensive sales development initiatives aimed at cultivating a high-performing salesforce within the apprenticeship program.
• Conduct skills-based assessments, role-plays, demonstrations, and practical exercises to evaluate trainees’ knowledge, identify skill gaps, and provide targeted coaching and training plans.
• Monitor performance metrics and statistics for revenue trainees, identify areas for improvement, and implement corrective training interventions to address performance issues.
• Collaborate with cross-functional teams to ensure alignment between training programs and organizational goals, policies, and procedures.
• Review and inspect Salesforce data, statistics, customer interactions, and administrative tasks to ensure compliance with policies and procedures, and provide coaching and guidance to enhance data accuracy and customer handling.
• Provide genuine feedback regarding the fit and potential of trainees in coordination with Human Resources and hiring managers.
• Collaborate with subject matter experts, managers, and stakeholders to identify training needs, gather feedback, and continuously improve training programs to align with evolving business requirements.
• Leverage learning management systems (LMS) and other digital platforms to streamline training delivery, tracking, and reporting.
• Stay current with industry trends, best practices, and emerging technologies in sales and customer success, and training methodologies to enhance the organization’s training offerings.
• Provide genuine recommendations as to the discipline and/or firing of new sales hires to which Sales Leadership gives significant weight.

Revenue Training Specialist

Executive Assistant

• Act as the central tracking hub for the SVPs; driving follow-up and follow-through on key initiatives
• Manage complex, fluctuating calendars across multiple time zones
• Own the logistics for internal and external leadership events
• Prepare basic presentations, review reporting layouts, and organize documentation for critical executive alignment sessions
• Coordinate comprehensive global travel itineraries and process monthly expense reports accurately and efficiently

Executive Assistant – Customer Success SVPs

Account Executive

• Promote and sell KnowBe4’s range of products and services
• Identify and close net new customers they’re assigned
• Build and maintain pipeline of potential customers by developing and managing relationships with prospects
• Forecast new business prospects that result in successful client relationships and sales
• Identify key decision makers while developing and qualifying new business opportunities within the targeted markets through cold calling, networking and high-level prospecting
• Articulate the value proposition of KnowBe4’s products and help the customer understand how it will improve their business’s security awareness training (and security overall)
• Achieve or exceed monthly quotas and/or targets
• Be well versed in KnowBe4’s product offerings and promote the products and services at trade shows as requested
• Follow up on marketing leads to generate new sales opportunities and pipeline
• Act strategically in offering or negotiating discounted pricing, in line with established policies and procedures
• Maintain accurate and thorough records for customer calls, emails, notes, tasks, demos and other relevant information in compliance with the Administration Policy

Account Executive – ENT/Strategic

Sales Development Rep

• Reach out via phone and/or email to cold prospects and get them interested in a KnowBe4 product
• Gauge the interest of prospects to qualify them as potential customers
• Pass the qualified and interested prospects to their assigned Territory/Account Executive(s)

Sales Development Representative

• Map company structure and verify their information to find workable accounts
• Map and identify appropriate contacts from the workable accounts
• Learn critical elements of prospecting conversations in preparation for qualification calls
• Role-play to learn conversation best practices, mirroring, labeling, and objection-handling techniques
• Conduct calls and emails to drive solid demo bookings
• Schedule and hand-off demo ready lead to quota carrying Sales Representatives
• Learn how to organize, clean, prospect, and maintain our CRM database
• Shadow sales development representatives with prospective customers to grow in your conversation knowledge, understanding and skills
• Listen to demos of sales calls from Account Executives of varying levels of tenure
• Work with cross-functional sales teams to understand the KnowBe4 business model better

Sales Development Representative Intern

Solutions Engineer

• Design end-to-end technical solutions that meet business requirements, ensuring scalability, reliability, and security across the entire application landscape.
• Lead the architectural strategy for integrating key business applications, including Salesforce (CRM), Netsuite (ERP), Workday (HCM/Finance), and leveraging Mulesoft for enterprise-level integration and API management.
• Architect and govern the strategic implementation and integration of AI/ML capabilities within core SaaS platforms (e.g., Salesforce Einstein, Workday AI), ensuring data readiness, governance, and ethical application of models for predictive analytics and automation.
• Create and maintain comprehensive technical documentation, including architecture diagrams, data flow maps, integration specifications, and solution blueprints.
• Partner effectively with Product Managers, Delivery teams, and Business Stakeholders to translate strategic initiatives into concrete, actionable technical designs.
• Research and evaluate new technologies and tools to enhance the existing architecture and drive innovation across the organization.
• Participate in security reviews and compliance audits related to system architecture and data flow.
• Mentor junior technical staff on architectural best practices and system complexities.

Technical Solution Architect – Business Applications

Vice President

• Lead the design, implementation, and continuous improvement of a global total rewards strategy that is competitive, equitable, and aligned with KnowBe4's compensation philosophy across all operating regions
• Build and mature international compensation frameworks, replacing US-centric processes with globally consistent, scalable structures that reflect local market conditions and regulatory requirements
• Own the full integration and optimization of total rewards data and workflows within Workday, ensuring real-time data integrity, automated workflows, and a seamless employee experience across all geographies
• Drive the adoption of AI and advanced analytics tools to automate compensation analysis, surface pay equity insights, model scenario impacts, and reduce manual, error-prone processes
• Establish and lead an ongoing global compensation benchmarking program: define benchmark methodology, identify positions below market, and develop a structured multi-year roadmap to close identified gaps in alignment with budget and business priorities
• Partner with FP&A, CFO, and Executive Leadership to design and administer compensation programs including base pay, short- and long-term incentives, bonuses, commissions, and RSUs that drive company performance
• Conduct regular pay equity analyses across geographies and demographic groups; develop and present action plans to address identified gaps
• Simplify and reduce complexity in total rewards operations — rationalizing policies, eliminating redundant processes, and establishing clear governance and decision-making frameworks
• Review job descriptions and provide recommended pay ranges in accordance with market data, KnowBe4's compensation philosophy, and budget guidelines
• Work with budget owners on annual headcount and compensation budget planning, including total compensation package modeling for new and existing roles
• Ensure Total Compensation dashboards within Workday are accurate, current, and well-utilized, with effective employee training and communications
• Manage participation in global compensation surveys; analyze and apply findings to maintain market competitiveness
• Develop executive presentations and board materials on total rewards strategy, benchmarking results, and gap remediation progress
• Lead the HR Analytics function, providing business leaders with data-driven workforce insights and measurement frameworks to support strategic decisions
• Perform ad-hoc analysis and projects to support operational and strategic business decisions

VP of Total Rewards, Analytics

Sales Engineer

• Support sales reps in product demonstrations
• Partner with sales for technical support
• Lead structured proof of value engagements
• Participate in sales calls for customer discovery
• Troubleshoot technical issues during sales process
• Support account executives with technical perspectives
• Engage in continuous learning to grow expertise

• Develop and manage Accounts designated as Global Accounts
• Maximize all sales opportunities within those accounts
• Promote and sell KnowBe4's products and services
• Build and maintain a pipeline of potential customers
• Identify key decision makers and develop meaningful relationships
• Articulate the value proposition of KnowBe4's full suite of products
• Achieve or exceed monthly quotas and/or targets
• Support in the renewal process where there is an opportunity to grow the account
• Partner with KnowBe4 Revenue teams on methods/strategies to achieve increased account penetration of Global accounts

Strategic Account Director

• Promote and sell KnowBe4’s range of products and services.
• Build and maintain a pipeline of potential customers by developing and managing relationships with prospects.
• Identify key decision makers and develop meaningful relationships that add value and drive future account growth.
• Achieve or exceed monthly quotas and/or targets.

Account Manager

• Promote and sell KnowBe4’s range of products and services
• Build and maintain a pipeline of potential cross sale, add-on and upgrade opportunities by developing and managing relationships with your assigned accounts
• Identify key decision makers while developing and qualifying cross sale, add-on and upgrade opportunities
• Articulate the value proposition of KnowBe4’s full suite of products and help the customer understand how it will improve their business’s security awareness training (and security overall)
• Achieve or exceed monthly quotas and/or targets
• Be well versed in KnowBe4’s product offerings and promote the products and services at trade shows as requested
• Follow up on marketing leads to generate sales opportunities and pipeline
• Act strategically in offering or negotiating discounted pricing, in line with established policies and procedures
• Maintain accurate and thorough records for customer calls, emails, notes, tasks, demos and other relevant information in compliance with the Administration Policy
• Support in the renewal process where there is an opportunity to grow the account
• Work with those Customer Success Managers and Renewal Specialists assigned to your customer accounts to the end of your customers increasing their commitment and use of the Knowbe4 Product Suite

Account Manager, ENT/Strategic

Sales Development Representative, Intern

Sales

• Manage a team of Channel Sales representatives to execute revenue strategies, and exceed KPIs and ARR targets.
• Drive the day-to-day activities of Channel Sales reps through daily team standups, close analysis of sales statistics and pipeline reviews.
• Engage with partners directly to build strategic relationships and growth of key partnerships.
• Assist Channel Sales reps in building partner sales engagements and closing deals with partners.
• Develop, drive and guide our partner activities to foster excellent relationships with new and existing partners aligned to the partner stratification to grow net new revenue.
• Conduct weekly rhythm of the business reviews with VP and other sales enablement teams to identify trends and provide feedback on areas of opportunity and improvement.
• Validate sales representative staging and Area pipeline health to ensure accurate forecasting.
• Collaborate with senior leadership and SMB, Mid-Market and Enterprise leaders to align the business and drive growth through partners.
• Collaborate with Area Customer Success Leader to ensure the teams are aligned with all sales strategies and goals.
• Conduct interviews with potential sales candidates to build a world class sales team.
• Manage Area sales budget requests for events, trade shows etc.

Director of Channel Sales

Analyst

• Build and operationalize a modern, AI-forward competitive intelligence function, including workflows, source libraries, monitoring systems, and reporting cadences.
• Collect, synthesize, and structure competitive and market intelligence across competitors, pricing, product, partnerships, talent, and broader market signals.
• Create and maintain competitor profiles, battlecards, trackers, dashboards, and intelligence repositories for internal use.
• Deliver timely and actionable insights to field and corporate stakeholders to improve positioning, inform decisions, and support execution.
• Build systems to monitor and analyze trends in cybersecurity, Human and Agentic Risk Management, AI/ML, adjacent markets, regulatory developments, emerging threats, and technological advancements.
• Partner closely with the Senior Analyst, Competitive Intelligence & Strategy on ecosystem, corporate development, and broader market analyses.
• Conduct continuous competitive research by monitoring earnings calls, analyst reports, third-party tools (e.g., AlphaSense, Crayon, Gong), field intelligence and the use of AI to uncover strategic insights that inform deal strategy and sales enablement.
• Conduct detailed analyses of cybersecurity competitors, including product features, pricing models, market positioning, strategic direction, and customer perceptions.
• Collaborate closely with product marketing, sales, and product management teams to support competitive positioning and strategic initiatives.
• Perform competitive research to gain firsthand insights into competitor sales tactics, messaging, product demonstrations, and customer experience.
• Provide timely alerts and briefings to internal stakeholders on competitive moves, market shifts, or disruptive industry trends.
• Lead competitive win-loss analysis projects, identifying patterns, insights, and actionable recommendations to improve win rates.
• Present competitive intelligence findings clearly and persuasively to executives and cross-functional teams to inform strategic planning.
• Drive workstreams within high-priority strategic initiatives across the company, taking ownership from problem definition through execution and delivery.
• Support and help lead cross-functional projects spanning go-to-market strategy, partnerships and alliances, international expansion, and other critical business priorities.
• Translate strategic priorities into actionable plans, track progress, and ensure initiatives move forward with pace and accountability.
• Partner closely with stakeholders across Sales, Product, Marketing, Finance, and Operations to align on priorities and drive execution.
• Structure complex business problems, develop hypotheses, and translate analysis into clear, actionable recommendations.
• Build executive- and board-ready materials, including strategic updates, analyses, and decision-support content.
• Identify and evaluate growth opportunities across markets, customer segments, and routes to market, and support execution where relevant.
• Translate market dynamics into clear strategic implications and recommended actions.

Revenue Training Specialist

Executive Assistant – Customer Success SVPs

Account Executive – ENT/Strategic

Sales Development Representative

Sales Development Representative Intern

Technical Solution Architect – Business Applications

VP of Total Rewards, Analytics

Sales Engineer

Strategic Account Director

Strategic Account Director

Account Manager, ENT/Strategic

Account Manager, ENT/Strategic

Sales Development Representative, Intern

Director of Channel Sales

Competitive Intelligence and Strategy Analyst