Software Engineering Manager

KnowBe4

Software Engineering Manager leading infrastructure for KnowBe4's Platform Services group. Overseeing email delivery, event publishing, and messaging across product teams.

Posted 6/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $150,000 - $174,000 per yearWebsite

Tech Stack

Tools & technologies

AWSDynamoDBGoRust

About the role

Key responsibilities & impact

KnowBe4's Platform Services group builds the infrastructure that every product team depends on. As a Software Engineering Manager, you own the team that shapes that foundation.
You'll lead at the intersection of identity, platform reliability, and building and growing the engineers who solve problems with direct impact on every engineer and every customer at KnowBe4.
The messaging and events platform your team owns underpins bespoke email delivery, event publish and subscribe (pub/sub, the pattern where services broadcast events and other services subscribe to the ones they care about), and outbound notification delivery across Microsoft Teams, Slack, Google Chat, and other channels for the entire KnowBe4 product suite.
Decisions made here ripple across every engineering team at KnowBe4 and the inboxes and channels of a global customer base.

Requirements

What you’ll need

People leadership experience: you have managed engineers directly, run hiring loops, handled performance conversations, and grown people into larger roles
Enough backend depth to lead credibly: working fluency in a typed, compiled language (Go, Rust, C#, or equivalent) and the judgment to evaluate designs, not necessarily to be the top coder on the team
AWS messaging and compute stack: ECS, Lambda, EventBridge, SQS, SNS, DynamoDB, SSM, and IAM at a level where you can reason about the systems your team designs
Event-driven architecture: pub/sub, fan-out, eventual consistency, idempotency, dead-letter handling, and delivery guarantees (at-least-once versus exactly-once and the tradeoffs between them)
Messaging and delivery domain literacy: you understand what it takes to actually get a message delivered, whether that is email reputation and bounce handling or the rate limits and retry semantics of a third-party chat API
Delivery management: roadmap planning, dependency management, and predictable shipping in a discovery-heavy platform context
Technical communication: design docs, RFCs, and architecture reviews, plus the ability to synthesize complexity into clear proposals for both engineers and executives
Lead a software team that develops software using the KnowBe4 Software Development Lifecycle and Agile Methodologies
Recommend solutions to engineering problems
Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight.

Benefits

Comp & perks

company-wide bonuses based on monthly sales targets
employee referral bonuses
adoption assistance
tuition reimbursement
certification reimbursement
certification completion bonuses

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

GoRustC#AWSECSLambdaEventBridgeSQSSNSDynamoDB

Soft Skills

people leadershipperformance managementtechnical communicationroadmap planningdependency managementsynthesizing complexityrecommendation skillsteam developmentproblem-solvingclear proposals