Kentik

Recruitment

• Drive talent acquisition for high-impact, revenue-generating roles (e.g., Sales, Marketing, Sales Engineering), ensuring a deep understanding of the unique requirements for these critical functions.
• Deeply understand overall hiring needs, and partner closely with business leaders and stakeholders to develop talent acquisition strategies in multiple geographies.
• Ensure high-touch candidate experience to continuously deliver high-quality candidates to meet hiring goals.
• Effectively evaluate direct applicants for fit and source passive candidates through multiple channels.
• Become a valued and trusted partner/mentor to the business units you support.
• Interact and partner with the People Team to keep them informed of TA initiatives and processes.
• Consider all applicants as potential resources, treat them with respect, and keep them well-informed during the interview process.
• Develop and share best practices to improve processes and increase recruitment effectiveness, with a specific focus on optimizing workflows to reduce Time to Fill (TTF).
• Candidates must demonstrate a proven track record of driving measurable results through strategic and effective use of LinkedIn for prospecting, networking, and brand engagement.

Recruiter

Software Engineer

• As a leader in platform engineering of both the Ingest and Network Data Team, you will lead the team in designing, and scaling a high-performance, data ingest and critical enrichments that plays a critical role for some of the most influential companies on the internet.
• Engineering Manager for the Ingest and Network Team: Mentor and lead a growing organization responsible for both the high-volume ingestion pipelines and the complex network data enrichment services.
• Provide thought leadership in designing and scaling distributed systems that ingest trillions of records while performing real-time enrichments on network metadata.
• Take broad concepts and define requirements, approach, and success metrics.
• Contribute hands-on on both greenfield and maintenance projects, including bootstrapping large and/or new products.
• Drive engineering best practices through code reviews, automated testing, and comprehensive documentation to maintain platform reliability.
• Collaborate with other engineering, support, and sales teams to drive platform-wide storage standards and alignment with customer demands.
• Participate in our recruiting and hiring process.

Senior Manager, Engineering

Full-stack Engineer

• Co-own, design, and scale a high-performance, data-intensive platform storage layer that services the network monitoring data
• Work closely with customer service, product, and other engineering teams to develop new network data observability & intelligence features.
• Help define and lead the execution of a multi-year technical roadmap for KDE Storage services and achieve industry-leading query speeds.
• Collaborate with other engineering, support, and sales teams to drive platform-wide storage standards.
• Solve high-visibility, challenging engineering problems related to data-intensive platform storage.

Senior Staff Software Engineer

Customer Support

• Own and scale the Customer Experience operating model across onboarding, adoption, retention, and expansion, including segmentation, capacity planning, and coverage design.
• Operationalize health scoring, churn risk modeling, and lifecycle metrics to improve retention and NRR.
• Drive rigorous renewal forecasting, pipeline integrity, and performance accountability with clear KPIs and inspection cadence.
• Partner with Services leadership to establish delivery forecasting, utilization modeling, resource planning, and performance reporting as the organization scales.
• Align roles, books of business, and resource allocation to ARR mix, complexity, and growth targets.
• Lead strategy and administration of Gainsight and Salesforce, ensuring data integrity, integrations, automation, and scalable reporting to drive retention and expansion.
• Deliver clear, data-driven narratives and performance insights to senior leadership. Lead preparation of executive reports, QBRs, and Board presentations that drive informed decision-making and business alignment.
• Deliver proactive reporting, dashboarding, and analysis of performance, including pipeline health, territory effectiveness, capacity utilization, and coverage optimization.
• Partner with Sales, Marketing, and Finance leadership to develop and operationalize strategies that enable the customer experience organization to scale effectively and achieve performance goals.

Director, Customer Experience Operations

Manager

• Architect and curate the "Kentik Certified Hardware" standard
• Own vendor relationships and the complexity of global hardware sourcing
• Act as the air traffic controller for product deployment
• Perform similar tasks for our SaaS environment
• Identify and curate the technical debt that hinders our delivery speed or complicates maintenance

Infrastructure Strategy – Delivery Manager

Account Executive

• Develop plans and strategies and execute with supporting team to achieve or exceed the company’s revenue goals
• Expert understanding and handling of the complex technology stack across the network performance and control in service providers, the multi-cultural nature of global telecommunications business, and leverage all resources to achieve success
• Prospect for new business to rapidly expand given territory
• Leverage channels as a GTM strategy
• Create, build, and foster a sense of team across all functional roles in the Service Provider Revenue team
• Generate high quality new opportunities to deliver predictable business
• Diligently manage pipeline with disciplined accurate forecasting
• Work collaboratively with marketing teams to build demand gen programs that generate net new pipeline for the region
• Maintain up-to-date knowledge of competitors and industry trends

Account Executive, Strategic – Service Provider

• Prospect for new business with new customers to rapidly expand given territory
• Generate a high volume of new opportunities to deliver predictable business
• Diligently manage pipeline, leading to accurate forecasting
• Manage all aspects of the sales cycle, including coordinating and maintaining strong relationships with product + solutions engineering, product management, customer success, alliances/channel, product/event marketing
• Achieve QoQ growth in your territory
• Work collaboratively with SDR and marketing teams to build demand-generation programs that generate net new pipeline for your territory
• Maintain up-to-date knowledge of competitors and industry trends
• Requires frequent travel (50%+), often on short notice, including regular onsite meetings with current and prospective customers, with fluctuations by territory and quarter.

Account Executive, Enterprise – West Coast / Mountain Region

Sales

• Develop and execute a comprehensive territory strategy for new customer wins via new and existing partners to rapidly expand the pipeline, POV, and closed won ARR
• Support pricing discussions, advancement of pipeline, leading to accurate forecasting with the local sales & sales leadership team
• Develop long-term strategic relationships with new and existing enterprise channel partners & their enterprise customers, and work closely with CS, customers, and their channel partners to drive increased market adoption of Kentik’s solution
• Achieve QoQ growth in your territory
• Work collaboratively with the Account Executives, SE, and Marketing teams to build demand gen programs that generate net new pipeline with your partners in your territory
• Maintain up-to-date knowledge of competitors and industry trends
• Travel is a requirement and you must be able to travel domestically and internationally

Channel Sales Manager

• Build relationships with key partner and Kentik SEs within their geography and assigned focus partner base
• Focus on enablement & relationships of focus partner pre & post sales engineers
• Feedback and influence on technical enablement strategy/plan for channel partners
• Own, monitor, report on, and drive technical enablement activities for assigned partner base in assigned geography
• Teach in-area SEs and Value Added Distributor(s) how to manage and deliver technical enablement plans for their partner base
• Be a Kentik technical expert: know network intelligence, competition and channel business dynamics
• Lead lab, demo, best practices session & workshops
• Coordinate partner training activities with wide range of Kentik field & corporate resources
• Frequently act as the host for a range of in-area and corporate enablement events
• Master and communicate internal operations of partner enablement, and doing business with Kentik from a pre & post sales SE perspective
• Collaborate with Kentik Product and Marketing teams to communicate partner recommendations and requirements
• Collaborates with Kentik SEDs, SEs, CAMs, CELs, trainers & partner SE leaders

Channel Engineering Lead

• Develop plans and strategies for developing business and achieving or exceeding the company’s sales goals
• Prospect for new business with new customers, both Enterprise and Service Provider, to rapidly expand given territory
• Leverage channels as a GTM strategy
• Create, build, and foster a sense of team across all functional roles in the North American West revenue team
• Manage the sales teams, operations and resources to deliver profitable growth - creating a culture of success and ongoing business and goal achievement
• Work with the VP of Global Sales to define optimal sales team structure
• Manage customer expectations and contribute to a high level of customer satisfaction.
• Define and execute sales processes that drive desired sales outcomes and identify improvement
• Manage all aspects of the sales cycle, including coordinating and maintaining strong relationships with product + solutions engineering, product management, customer success, alliances/channel, product/event marketing
• Provide detailed and accurate sales forecasting
• Work with the team to build quarter over quarter increasing pipeline
• Compile information and data related to customer and prospect interactions
• Recruit the very best talent in this market, ideally from an existing network of contacts, in conjunction with the Kentik Recruiting team
• Network effectively with local and national prospects, customers, and partners and develop strong professional relationships
• Mentor direct reports

Senior Director Sales – North America Central

Customer Success Manager

• Establish and nurture relationships with key customer stakeholders, including C-level executives and senior leadership, to align on strategic objectives and ensure Kentik is delivering quantifiable business value.
• Take ownership of a portfolio of our most strategic customers, defining and executing a proactive success plan that maps Kentik's solutions to their long-term business goals and desired outcomes.
• Systematically track and report on product adoption, health scores, and key performance indicators (KPIs) to proactively identify risks and opportunities for expansion, leveraging these insights to ensure customer ROI.
• Act as the internal champion for your customers, collaborating with and leading cross-functional teams (Account Executives, Sales Engineers, Product, and Engineering) to resolve complex challenges and drive the strategic direction of their account.
• Develop and own the renewal strategy for your book of business. Identify and cultivate upsell and expansion opportunities, working closely with the sales organization to grow the account footprint.
• Serve as the voice of the customer within Kentik, translating critical feedback and market trends into actionable insights for our product and leadership teams to influence the product roadmap.

Strategic Customer Success Manager

Backend Engineer

• Work as an Individual Contributor to improve our network data observability services to meet customer demands.
• Collaborate with other engineer teams, support, and sales teams.
• Work on high-visibility, challenging engineering problems

Senior Backend Engineer – Platform Engineering, Network Data

• Develop and execute a comprehensive account strategy for new business with new customers to rapidly expand given territory
• Generate a high volume of new opportunities to deliver predictable business
• Work closely with customers and channel partners to drive market adoption of Kentik’s solution
• Diligently manage pricing discussions, pipeline, leading to accurate forecasting
• Develop long-term strategic relationships with enterprise customers
• Achieve QoQ growth in your territory
• Work collaboratively with Solutions Engineers and Marketing to build demand gen programs that generate net new pipeline for your territory
• Maintain up-to-date knowledge of competitors and industry trends
• Travel is a requirement and you must be able to travel on short notice

Account Executive, Enterprise

Product Manager

• Own and drive the product roadmap for Synthetics, balancing customer needs, technical feasibility, and business priorities
• Independently prioritize features, enhancements, and technical investments, while partnering closely with senior product leadership for guidance and alignment
• Translate customer problems and requirements into clear, actionable product specifications and user stories for engineering teams
• Work closely with engineers to define, build, and iterate on synthetic monitoring capabilities, including application, transaction, and protocol-based tests
• Engage regularly with customers and customer-facing teams (Sales, Solutions Engineering, Customer Success) to gather feedback, validate assumptions, and inform product decisions
• Develop a strong understanding of how customers monitor web applications, services, and networks using synthetic testing approaches
• Use data, product usage insights, and customer feedback to evaluate success and guide continuous improvement
• Support feature delivery through the full product lifecycle, from discovery and definition through delivery and iteration

Product Manager, Synthetics

DevOps Engineer

• Make sure our real-time, scalable, infrastructure is set up for growth and working efficiently. Our infrastructure runs on our own hardware, across multiple locations as well as all major cloud vendors
• Work on tools and processes to better monitor our platform as well as ensuring its stability through our rapid growth
• Deep-diving into diverse topics, from firewalls and IP routing, to database replication strategies or automating build processes
• Collaborate with engineering and infrastructure teams on finding solutions from an operational perspective
• Assist with expanding our cloud deployments across the major cloud providers
• Contribute code, code reviews and tools or patches to all kinds of existing code
• Write design documents or collaborate on colleagues’ docs to introduce new features or changes into our infrastructure
• Provide valuable feedback on team goals, projects, and processes. We believe in continuously improving our team