Kentik

Full-stack Engineer

• Build support and map data for a huge variety of network devices
• Perform device support gap analysis for new and prospective customers
• Help us define configuration schemas that make it easier for our engineers and our customers to get their data into the Kentik Platform
• Work with other engineers and teams to improve data collection accuracy and strategies
• Help us build a culture of ownership by proactively identifying and solving problems
• Collaborate with other software engineers on the NMS team - as well as PM, support, and sales teams

Staff Software Engineer, NMS

Technical Writer

• Your primary focus will be on maintaining and expanding our Knowledge Base (KB), which explains what you can do with the product and how to use it.
• You may also be involved in the creation of additional (non-KB) content that supports customers using Kentik.
• Work with product managers and software engineers to glean information about all aspects of the Kentik platform, including the Kentik portal, Kentik software agents, and Kentik’s RESTful APIs
• Test product features and write/edit/update articles from an end-user perspective (including UI reference, step-by-step procedures, and background information)
• Organize information into digestible, informative topics
• Contribute user-perspective feedback on our platform (e.g. Jira issues) to help Kentik continually improve

Senior Technical Writer

Solutions Engineer

• Manage all technical aspects of the sales process including product demonstration, proof of concept, customer on-boarding, and feature requests
• Respond to RFIs, RFPs, and RFQs
• Assist marketing in identifying opportunities to expand product marketing collateral to help close sales opportunities
• Champion of listening to customer requirements to channel product feedback and feature requests to the product management organization
• In collaboration with Customer Success, post-sales engineering check-ins with customers to maintain high customer success rates, share new features and product roadmap, and help customers integrate with their own in-house tools and systems
• Work in tandem with account team to meet or exceed monthly, quarterly, and annual booking objectives
• Attend trade shows, conferences, and meetups
• Requires frequent travel (30%+), often on short notice, including regular onsite meetings with current and prospective customers, with fluctuations by territory and quarter

Solutions Engineer, Enterprise

Mechanical Engineer

• Gather and review requirements from Product Managers and customers, identifying pain points and designing solutions.
• Use prototypes as communication tools to align design, research, and engineering teams around shared understanding and direction.
• Take a holistic approach to improve Kentik's UX, contributing to its overall accessibility and usability.
• Effectively present and articulate design choices to various stakeholders, including Product Management, Engineering Management, customers, and executives.
• Collaborate with other Product Designers to drive strategic UX initiatives across the entire product and enhance the overall Kentik experience by making it more accessible to novice users.
• Produce UI artifacts using appropriate tools based on the design exercise, such as high-to-low-resolution mockups, and visual designs.

Prototype Design Engineer

Product Manager

• Assisting in driving the product roadmap for Kentik NMS, balancing customer needs, technical feasibility, and business priorities
• Independently prioritize features, enhancements, and technical investments, while partnering closely with senior product leadership for alignment
• Translate customer and operational requirements into clear product specifications and user stories
• Partner closely with engineering to design and deliver capabilities such as device monitoring, fault management, alerting, configuration visibility, and performance analytics
• Engage regularly with customers, network operators, and customer-facing teams to gather feedback and validate product direction
• Develop a deep understanding of network operations workflows, including monitoring, troubleshooting, and incident response
• Use product data and customer insights to measure impact and guide continuous improvement
• Support features through the full product lifecycle from discovery to delivery

Senior Product Manager, NMS

Recruitment

• Drive talent acquisition for high-impact, revenue-generating roles (e.g., Sales, Marketing, Sales Engineering), ensuring a deep understanding of the unique requirements for these critical functions.
• Deeply understand overall hiring needs, and partner closely with business leaders and stakeholders to develop talent acquisition strategies in multiple geographies.
• Ensure high-touch candidate experience to continuously deliver high-quality candidates to meet hiring goals.
• Effectively evaluate direct applicants for fit and source passive candidates through multiple channels.
• Become a valued and trusted partner/mentor to the business units you support.
• Interact and partner with the People Team to keep them informed of TA initiatives and processes.
• Consider all applicants as potential resources, treat them with respect, and keep them well-informed during the interview process.
• Develop and share best practices to improve processes and increase recruitment effectiveness, with a specific focus on optimizing workflows to reduce Time to Fill (TTF).
• Candidates must demonstrate a proven track record of driving measurable results through strategic and effective use of LinkedIn for prospecting, networking, and brand engagement.

Recruiter

Software Engineer

• As a leader in platform engineering of both the Ingest and Network Data Team, you will lead the team in designing, and scaling a high-performance, data ingest and critical enrichments that plays a critical role for some of the most influential companies on the internet.
• Engineering Manager for the Ingest and Network Team: Mentor and lead a growing organization responsible for both the high-volume ingestion pipelines and the complex network data enrichment services.
• Provide thought leadership in designing and scaling distributed systems that ingest trillions of records while performing real-time enrichments on network metadata.
• Take broad concepts and define requirements, approach, and success metrics.
• Contribute hands-on on both greenfield and maintenance projects, including bootstrapping large and/or new products.
• Drive engineering best practices through code reviews, automated testing, and comprehensive documentation to maintain platform reliability.
• Collaborate with other engineering, support, and sales teams to drive platform-wide storage standards and alignment with customer demands.
• Participate in our recruiting and hiring process.

Senior Manager, Engineering

• Co-own, design, and scale a high-performance, data-intensive platform storage layer that services the network monitoring data
• Work closely with customer service, product, and other engineering teams to develop new network data observability & intelligence features.
• Help define and lead the execution of a multi-year technical roadmap for KDE Storage services and achieve industry-leading query speeds.
• Collaborate with other engineering, support, and sales teams to drive platform-wide storage standards.
• Solve high-visibility, challenging engineering problems related to data-intensive platform storage.

Senior Staff Software Engineer

Customer Support

• Own and scale the Customer Experience operating model across onboarding, adoption, retention, and expansion, including segmentation, capacity planning, and coverage design.
• Operationalize health scoring, churn risk modeling, and lifecycle metrics to improve retention and NRR.
• Drive rigorous renewal forecasting, pipeline integrity, and performance accountability with clear KPIs and inspection cadence.
• Partner with Services leadership to establish delivery forecasting, utilization modeling, resource planning, and performance reporting as the organization scales.
• Align roles, books of business, and resource allocation to ARR mix, complexity, and growth targets.
• Lead strategy and administration of Gainsight and Salesforce, ensuring data integrity, integrations, automation, and scalable reporting to drive retention and expansion.
• Deliver clear, data-driven narratives and performance insights to senior leadership. Lead preparation of executive reports, QBRs, and Board presentations that drive informed decision-making and business alignment.
• Deliver proactive reporting, dashboarding, and analysis of performance, including pipeline health, territory effectiveness, capacity utilization, and coverage optimization.
• Partner with Sales, Marketing, and Finance leadership to develop and operationalize strategies that enable the customer experience organization to scale effectively and achieve performance goals.

Director, Customer Experience Operations

Manager

• Architect and curate the "Kentik Certified Hardware" standard
• Own vendor relationships and the complexity of global hardware sourcing
• Act as the air traffic controller for product deployment
• Perform similar tasks for our SaaS environment
• Identify and curate the technical debt that hinders our delivery speed or complicates maintenance

Infrastructure Strategy – Delivery Manager

Account Executive

• Develop plans and strategies and execute with supporting team to achieve or exceed the company’s revenue goals
• Expert understanding and handling of the complex technology stack across the network performance and control in service providers, the multi-cultural nature of global telecommunications business, and leverage all resources to achieve success
• Prospect for new business to rapidly expand given territory
• Leverage channels as a GTM strategy
• Create, build, and foster a sense of team across all functional roles in the Service Provider Revenue team
• Generate high quality new opportunities to deliver predictable business
• Diligently manage pipeline with disciplined accurate forecasting
• Work collaboratively with marketing teams to build demand gen programs that generate net new pipeline for the region
• Maintain up-to-date knowledge of competitors and industry trends

Account Executive, Strategic – Service Provider

• Prospect for new business with new customers to rapidly expand given territory
• Generate a high volume of new opportunities to deliver predictable business
• Diligently manage pipeline, leading to accurate forecasting
• Manage all aspects of the sales cycle, including coordinating and maintaining strong relationships with product + solutions engineering, product management, customer success, alliances/channel, product/event marketing
• Achieve QoQ growth in your territory
• Work collaboratively with SDR and marketing teams to build demand-generation programs that generate net new pipeline for your territory
• Maintain up-to-date knowledge of competitors and industry trends
• Requires frequent travel (50%+), often on short notice, including regular onsite meetings with current and prospective customers, with fluctuations by territory and quarter.