Kentik

Advisor

• Lead and execute technical professional services projects, ensuring successful implementation of advanced features and integrations
• Provide expert guidance on network observability, helping customers design and optimize their infrastructure using Kentik insights
• Proactively dig into customer usage patterns and network data to uncover untapped opportunities to provide value. You will identify where the customer can gain more visibility and recommend specific features or workflows to help them achieve their goals
• Help customers integrate Kentik with their own in-house tools, systems, and workflows, utilizing APIs and scripting where necessary
• Conduct technical check-ins to maintain high success rates, share new features/roadmap, and identify new opportunities for customers to expand their use of the platform
• Act as a champion for customer requirements, channeling detailed technical feedback and feature requests to the Product Management organization
• Assist in identifying opportunities to expand technical documentation and collateral to help other customers succeed
• Partner with Customer Success, Product, and Engineering teams to deliver results and ensure alignment with customer goals

Network Intelligence Advisor

Field Engineer

• Manage all technical aspects of the sales journey including product demonstration, proof of concept, and feature requests
• Respond to RFIs, RFPs, and RFQs
• Assist marketing in identifying opportunities to expand product marketing collateral to help close sales opportunities
• Champion of listening to customer requirements to channel product feedback and feature requests to the product management organization
• In collaboration with Customer Success, post-sales engineering check-ins with customers to maintain high customer success rates, share new features and product roadmap, and help customers
• Integrate with their own in-house tools and systems
• Work in tandem with account team to meet or exceed monthly, quarterly, and annual booking objectives
• Attend trade shows, conferences, and meetups
• Requires frequent travel (30%+), often on short notice, including regular onsite meetings with current and prospective customers

Solutions Engineer, Service Provider

Solutions Engineer

• Manage all technical aspects of the sales journey including product demonstration, proof of concept, and feature requests
• Respond to RFIs, RFPs, and RFQs
• Assist marketing in identifying opportunities to expand product marketing collateral to help close sales opportunities
• Champion of listening to customer requirements to channel product feedback and feature requests to the product management organization
• In collaboration with Customer Success, post-sales engineering check-ins with customers to maintain high customer success rates, share new features and product roadmap, and help customers integrate with their own in-house tools and systems
• Work in tandem with account team to meet or exceed monthly, quarterly, and annual booking objectives
• Attend trade shows, conferences, and meetups
• Requires frequent travel (30%+), often on short notice, including regular onsite meetings with current and prospective customers

• Manage all technical aspects of the sales process including product demonstration, proof of concept, customer on-boarding, and feature requests
• Respond to RFIs, RFPs, and RFQs
• Assist marketing in identifying opportunities to expand product marketing collateral to help close sales opportunities
• Champion of listening to customer requirements to channel product feedback and feature requests to the product management organization
• In collaboration with Customer Success, post-sales engineering check-ins with customers to maintain high customer success rates, share new features and product roadmap, and help customers integrate with their own in-house tools and systems
• Work in tandem with account team to meet or exceed monthly, quarterly, and annual booking objectives
• Attend trade shows, conferences, and meetups
• Requires frequent travel (30%+), often on short notice, including regular onsite meetings with current and prospective customers

Solutions Engineer, Enterprise

Solutions Engineer – Enterprise

People Operations

• Partner closely with senior leaders to provide thought leadership and strategic People and HR consultation, aligning people strategies with business objectives
• Lead cross-functional People initiatives and programs from concept to execution (e.g., org design, engagement, performance, workforce planning), ensuring delivery on time and within scope
• Drive change management and organizational development efforts that increase agility, efficiency, and effectiveness across teams
• Act as a coach and advisor to leaders at all levels on team effectiveness, performance management, career development, and employee engagement
• Collaborate with People team counterparts to build and scale initiatives that support a diverse, inclusive, and high-performing workforce
• Identify talent gaps, succession risks, and development opportunities; provide candid, data-informed insights to inform talent planning and org design
• Support and help shape the implementation of enterprise-wide programs (e.g., talent reviews, engagement surveys, competency frameworks), tailoring adoption for client groups
• Champion our culture and values, working as a cultural steward across leadership levels and business units
• Contribute to continuous improvement efforts within the People function; proactively identify process enhancements and solutions to support organizational growth
• Remain flexible to support business-critical projects and ad hoc initiatives in a fast-paced SaaS environment.

Network Intelligence Advisor

Network Intelligence Advisor

Solutions Engineer, Service Provider

Solutions Engineer

Solutions Engineer, Enterprise

Solutions Engineer – Enterprise

Senior People Business Partner