Network Intelligence Advisor

Kentik

Technical lead for network intelligence solutions at Kentik, helping customers maximize value and navigate complex network challenges. Engagement involves post-sales support and technical integration across unique environments.

Posted 7/17/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $144,000 - $168,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in network observability and application protocols, with a strong ability to lead technical projects and optimize customer infrastructure using advanced features and integrations. Proven track record in managing network devices and providing exceptional customer support through effective communication and collaboration.

Highest-signal resume keywords

Network ObservabilityCisco/Juniper Router ManagementLinux Server ManagementTechnical CommunicationNetwork Protocols

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

NetflowBGPSNMPDNSTCP/IPHTTPAPI IntegrationScriptingDDoS MitigationInfrastructure Design

Soft Skills

Exceptional CommunicationTechnical Curiosity

Tools & Technologies

KentikNetscout ArborSplunkDynatraceCatchpoint

Industry Keywords

Professional ServicesSolutions EngineeringNetwork EngineeringCustomer SuccessTechnical Documentation

Tech Stack

Tools & technologies

DNSLinuxSplunkTCP/IP

About the role

Key responsibilities & impact

Lead and execute technical professional services projects, ensuring successful implementation of advanced features and integrations
Provide expert guidance on network observability, helping customers design and optimize their infrastructure using Kentik insights
Proactively dig into customer usage patterns and network data to uncover untapped opportunities to provide value. You will identify where the customer can gain more visibility and recommend specific features or workflows to help them achieve their goals
Help customers integrate Kentik with their own in-house tools, systems, and workflows, utilizing APIs and scripting where necessary
Conduct technical check-ins to maintain high success rates, share new features/roadmap, and identify new opportunities for customers to expand their use of the platform
Act as a champion for customer requirements, channeling detailed technical feedback and feature requests to the Product Management organization
Assist in identifying opportunities to expand technical documentation and collateral to help other customers succeed
Partner with Customer Success, Product, and Engineering teams to deliver results and ensure alignment with customer goals

Requirements

What you’ll need

5+ years of experience in a high-tech solutions engineering, professional services, or network engineering role
Must be located on the U.S. East Coast
Strong demonstrable understanding of network and application protocols, including Netflow, BGP, SNMP, DNS, TCP/IP, and HTTP, and their use for infrastructure design and operations
Proven experience managing Cisco/Juniper routers and Linux servers
Familiarity with network observability or monitoring suites (e.g., Kentik, Netscout Arbor, Splunk, Dynatrace, Catchpoint, etc.)
Exceptional verbal and written communication skills, with the ability to conduct deep technical conversations with staff-level engineers and architects
Understanding of DDoS attacks and basic mitigation methods.
Technical curiosity - you have a drive to constantly ask “how” or “why” and a relentless pursuit of new knowledge and best practices
Ability to travel up to 25% of the time to interact with customers at their offices or at industry events

Benefits

Comp & perks

100% of premiums are paid by company for health, vision and dental coverage for you and your dependents
Additionally, an annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family
Paid family & medical leave
Open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays
401(k) retirement account
Home office reimbursement
Stock options