Own and drive the product roadmap for Synthetics, balancing customer needs, technical feasibility, and business priorities
Independently prioritize features, enhancements, and technical investments, while partnering closely with senior product leadership for guidance and alignment
Translate customer problems and requirements into clear, actionable product specifications and user stories for engineering teams
Work closely with engineers to define, build, and iterate on synthetic monitoring capabilities, including application, transaction, and protocol-based tests
Engage regularly with customers and customer-facing teams (Sales, Solutions Engineering, Customer Success) to gather feedback, validate assumptions, and inform product decisions
Develop a strong understanding of how customers monitor web applications, services, and networks using synthetic testing approaches
Use data, product usage insights, and customer feedback to evaluate success and guide continuous improvement
Support feature delivery through the full product lifecycle, from discovery and definition through delivery and iteration

Requirements

5+ years of experience in a technical role at a technology company (e.g., network engineering, systems engineering, SRE, IT operations, infrastructure, or similar)
Strong understanding of networking fundamentals, telemetry, and the OSI stack
Familiarity with SaaS products, cloud infrastructure, and modern application architectures
Experience using or working with monitoring and observability tools such as SolarWinds, LogicMonitor, ThousandEyes, or similar platforms
Strong analytical and problem-solving skills, with the ability to turn complex technical concepts into clear, actionable requirements
Ability to communicate effectively with engineering teams and collaborate across disciplines
A fast learner who is comfortable operating in evolving problem spaces.

Benefits

100% of premiums are paid by company for health, vision and dental coverage for you and your dependents
Additionally, an annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family
Paid family & medical leave
Open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays
401(k) retirement account
Home office reimbursement
Stock options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

product roadmap managementsynthetic monitoringapplication testingtransaction testingprotocol-based testingnetwork engineeringsystems engineeringSREIT operationsinfrastructure

Soft Skills

analytical skillsproblem-solving skillseffective communicationcollaborationcustomer engagementprioritizationadaptabilitycustomer feedback analysisactionable requirements translationcontinuous improvement