Jones Lang LaSalle Americas, Inc.

Facilities Coordinator

• Manage real estate operations communications with landlords, vendors, and internal teams
• Ensure lease documentation is accessible and accurate
• Audit the client’s internal real estate database to confirm lease data accuracy and resolve discrepancies
• Coordinate furniture purchasing, shipping, delivery, and installation
• Ensure furniture and equipment assets are logged in client’s internal asset management tracker to ensure compliance
• Request Certificates of Insurance (COIs) for new offices and provide certificates to landlords as needed
• Support landlord/vendor accounts payable setup
• Communicate fully executed lease terms to client’s internal partners
• Coordinate utility activations and terminations; partner with utility aggregators to ensure account creation and payment

Security Engineer

• Assist in maintaining JLL’s facility clearance and employee clearances at the direction of the FSO.
• Maintaining facility document control as required for a non-possessing facility.
• Assist with conducting employee briefings and debriefings.
• Support oversight of DD254 forms for all classified contracts and prepare for incorporation in relevant subcontracts.
• Assist in tracking cleared employees’ security and awareness education as well as annual refresher training.
• Assist with processing incoming and outgoing visit requests.
• Assist in supporting the submission of CAC (Common Access Card) requests.
• Track and process new employee clearances, reinvestigations, and clearance status updates.
• Prepare and develop materials to support the annual DCSA security assessments as required.
• Maintain and update contract documents and official program records, including contractual documents and correspondence.
• Provide contract support, satisfaction of contractual requirements and adherence to company policies.

Assistant Facility Security Officer

Support Engineer

• Receive, investigate, and resolve escalated incidents from the business within defined SLA targets
• Reproduce issues in non-production environments and coordinate with development teams on bug fixes and hotfixes
• Own incident resolution end-to-end, including root cause documentation and post-incident review
• Query and analyze application databases (SQL/NoSQL) to identify data integrity issues, failed jobs, or processing anomalies
• Monitor platform health dashboards and proactively identify performance degradation or service disruptions
• Support UAT and regression testing for patches and platform releases
• Work with infrastructure and cloud teams to triage environment-level issues (e.g., connectivity, hosting, authentication)
• Liaise with software engineers, data engineers, and product owners to communicate issue severity and coordinate timely fixes
• Facilitate incident bridge calls during major incidents, preparing clear summaries for business stakeholders
• Provide structured incident reports and root cause analysis (RCA) documents following P1/P2 incidents
• Advise analysts on complex troubleshooting approaches and update runbooks accordingly
• Identify recurring issues and drive problem management initiatives to eliminate root causes
• Propose and implement permanent fixes or workarounds to reduce ticket volume
• Maintain and enhance technical runbooks, escalation trees, and support playbooks
• Evaluate and recommend monitoring and alerting improvements to reduce mean time to detect (MTTD)

Application Support Analyst

Product Manager

• Ensure seamless business continuity through proactive system monitoring, rapid issue resolution, and comprehensive support for critical financial processes.
• Analyse and resolve complex production issues within PeopleSoft Financial Modules, performing root cause analysis and implementing permanent fixes to prevent recurrence.
• Proactively monitor system performance, data integrity, and user experience to identify and address potential issues before they impact business operations.
• Respond to user-reported issues, prioritize based on business impact, and coordinate with technical teams to ensure timely resolution.
• Review, test, and implement system configuration changes to optimize performance and meet evolving business requirements.
• Monitor and validate scheduled processes for optimal performance and reliability.
• Conduct first-level analysis of system slowdowns and failures, performing initial diagnostic assessments and root cause identification.
• Partner with finance and accounting teams to understand business needs and translate them into detailed functional specifications for system enhancements.
• Evaluate current system capabilities against business requirements, identifying solutions through configuration changes, customizations, or new functionality.
• Analyse the technical and business impact of proposed changes, ensuring compatibility with existing integrations and workflows.
• Participate in PeopleSoft enhancement initiatives, providing functional expertise during requirements, design, and testing phases.
• Contribute to rollout of new modules, features, and functionality across multiple business units and geographic regions.
• Create and maintain comprehensive functional specifications, system documentation, and process guides.

Director, Technology Product Management

Manager

• Manage financial processes including invoice review, reconciliations, budgeting and variance analysis
• Maintain accurate rent and outgoings income, resolving discrepancies with Finance and Lease Administration
• Oversee arrears management, disputed payments and recovery actions in line with agreed policy
• Monitor lease compliance and landlord obligations, escalating risks and managing disputes
• Coordinate property operations across internal teams to ensure seamless service delivery
• Manage onboarding and offboarding of properties and subleases, including system updates
• Oversee security deposits, bank guarantees and insurance compliance
• Respond to complaints, disputes and statutory enquiries, coordinating timely resolution

Property Manager

• Support and undertake feasibility cost estimates and detailed cost plans for European projects
• Conduct quantity take-off from design information at various design stages
• Demonstrate understanding of European construction methodology
• Identify, communicate & mitigate risk associated with design and cost estimates
• Working with various measurement codes like NRM, SMM7 etc.
• Work closely with the team and raise RFIs to optimise deliverables
• Delivery of Cost plans for projects for occupier and investor clients
• A track record in delivering high quality services from inception to completion

Cost Manager

Project Manager

• Upon award of a project, develop project specific and client driven goals, schedules, budgets
• Support project executives on all assigned projects and programs
• Establish and maintain project goals and success criteria that meets the client needs
• Build rapport with client representatives and ensure scope of project and outside business forces affecting the project is fully understood and that specific deliverables are fully understood with performance standards and other relevant criteria
• Coordinate any necessary due diligence efforts on behalf of the client, maintaining and delivering all appropriate documentation
• Develop a detailed budget based on historical/market data and clearly defined set of budget assumptions
• Act as the primary contact with the client throughout the duration of the project
• Guide the client and team through the design implementation process including conceptual, schematic, design development and construction documentation and signoff
• Develop and maintain the Master Project Schedule
• Prepare various RFP’s needed for vendor and contractor services for the complete project
• Facilitate a project kick-off meeting with internal staff and key stakeholders to ensure responsibilities are communicated and understood by all concerned
• Actively track each aspect of project performance against schedules and critical path
• Oversee vendor and project team members work to ensure compliance with contract and client expectations
• Identify and address areas of concern regarding potential liabilities and risk
• Participate in training and developing JLL team members in the skills and understanding of firm and client procedures, methodology and practices expected for a successful project implementation
• Demonstrate proficiency in the use and application of all PDS technology as required for assigned projects
• Comply with all JLL policies and procedures, including but not limited to ethics and business practice
• Demonstrate a proactive focus on meeting client and project requirements in a timely and cost-effective manner

Analyst

• Abstract critical and key information from contracts and contract documentation
• Develop continuous improvement in the abstract process through AI and manual methods
• Store individual contract abstracts using an agreed filing structure
• Transfer abstract information into the contract database system(s)
• Maintain a log and record of contracts requested, in process, tracking status and open queries
• Assist in sourcing contract documents
• Use sales pipeline reporting to identify upcoming contracts
• Cross-check commercial contract data with potential sources within the business
• Perform contract document reviews for completeness

Senior Contract Analyst

Procurement

• Provide support of Integrated Facilities client and internal stakeholders related to optimization of JLL managed services operations and sourcing strategies.
• Responsible for delivering market, supplier and operational intelligence of services operations; Identifying and leading appropriate field resources to execute strategic initiatives.
• Be a subject matter expert in support of JLL sourcing strategies, supplier relationships and program management.
• Help to build out and implement standardized and efficient sourcing processes for the account to help streamline current program.
• Develop sourcing plan and strategy for the account focused on cost savings, supplier consolidation, sustainability and supplier diversity.
• Closely participate in and with clients and Jones Lang LaSalle Sourcing, Facility and Property Management teams to drive both immediate and sustained benefits to the client.
• Lead and manage all sourcing-related functions: performing due diligence and assessment of prospective suppliers, executing RFPs/bids and ensuring effective transition to operations during implementation.
• Regularly provide detailed status updates and communication to Supply Chain and business stakeholders.
• Provide management, instruction and follow-up in support of operations teams RFP/bid, contracting, supplier onboarding and operational processes.
• Be proactive and manage internal and external customer expectations.
• Help lead Quarterly Business Reviews with key suppliers.
• Support Category Management team’s supplier relationship and performance programs with key suppliers.
• Ensure compliance to JLL’s and client’s sourcing and contracting policies, procedures, risk management programs, and ethics.
• Help maintain data integrity in all systems and ensure required documentation is received and required process steps are completed.
• Establish relationship with Corporate Legal and Risk Management to ensure all contractual terms and conditions comply with standard or other contract changes and are formally reviewed and approved by legal/risk management.

Strategic Sourcing Specialist

DevOps Engineer

• Drive strategic asset management initiatives to maintain and optimize building systems and infrastructure
• Integrate data from building automation systems, fault detection platforms, and maintenance programs to develop lifecycle analyses
• Implement reliability-centered maintenance methodologies and conduct equipment criticality assessments
• Deploy condition-based monitoring technologies across facilities
• Develop predictive maintenance strategies that maximize uptime and minimize costs

MEP Reliability Engineer

• Sit inside the Falcon team as security's full-time technical representative,
• Own the security architecture for Falcon's use of agents,
• Write and maintain security requirements,
• Represent Falcon's security posture and roadmap,
• Collaborate with identity, cloud security, and application security teams.

Senior Security Engineer, AI Enablement

Engineer

• Lead solution design for complex, cross-functional data and AI problems — from initial discovery through to technical blueprint
• Define and communicate architecture decisions, trade-offs, and delivery approaches to both technical and non-technical audiences
• Design scalable, modular systems that balance the need for speed with enterprise standards for reliability, security, and maintainability
• Participate in architecture reviews, ensuring alignment with enterprise patterns and platform standards
• Create clear technical documentation: architecture diagrams, data flow maps, API contracts, and solution briefs
• Design and deliver working prototypes for complex data and AI problems within compressed timeframes, often days to weeks
• Translate ambiguous business requirements into concrete technical solutions with minimal hand-holding
• Balance speed of delivery with enterprise standards — your prototypes are production-ready, not throwaway
• Continuously iterate on solutions based on direct feedback from product managers, program leads, and end users
• Develop intuitive front-end interfaces and dashboards that bring data and AI outputs to life for business users
• Design, build, and deploy AI agents and multi-agent systems that automate complex workflows end-to-end
• Develop and maintain agent skills — discrete, reusable capabilities that compose into larger agentic pipelines
• Implement and extend Model Context Protocol (MCP) servers and clients to connect AI agents with enterprise tools, APIs, and data sources
• Design evaluation harnesses, guardrails, and monitoring pipelines to ensure agent reliability and safety in production
• Stay current with the rapidly evolving agentic AI landscape and proactively introduce new techniques and tooling to the team
• Embed directly with product, program, and engineering teams to co-define problems and co-deliver solutions
• Influence technical direction and build alignment across teams without relying on formal authority
• Communicate complex technical concepts clearly to non-technical business stakeholders — in writing, in meetings, and in executive presentations
• Mentor and elevate junior engineers, sharing patterns and practices for agentic development, prompt design, and rapid delivery
• Foster a collaborative, low-ego team culture where speed and quality go hand in hand.

Forward Deploy Engineer

Technician

• Supports operation, inspection, and maintenance processes to mechanical, electrical, plumbing and kitchen equipment and systems in assigned facilities
• Assists Mobile Engineers (HVAC/R) and Control Systems Technicians in maintenance and repair efforts
• Independently performing defined tasks
• General interior maintenance – HVAC/R coil cleaning, evaporator coil cleaning, kitchen equipment maintenance (meat grinder, cuber, meat saw, slicers, etc.)
• Minor plumbing repairs
• Maintain lighting system bulbs and ballasts
• Completes special tasks that include but are not limited to; painting, locksmith work, tenant services requests, and general maintenance as assigned
• On call for after-hours emergencies
• Comply with all safety procedures, maintaining good housekeeping and safety of work areas

Maintenance Technician

Business Operations

• Manage end-to-end onboarding and offboarding processes using automated workflows and Smartsheet, including provisioning and revoking access to account technologies, coordinating welcome communications, and maintaining comprehensive process documentation
• Administer SharePoint sites across multiple levels including content updates, site architecture, page creation, permissions management, and ongoing maintenance to ensure optimal functionality and user experience
• Create, edit, and manage Smartsheet forms, workflows, and automation including setting up notification systems, configuring access permissions, and building solutions that anticipate downstream operational needs
• Provide ad hoc administrative support to the Account Senior Leadership Team including calendar coordination, meeting scheduling, travel coordination, and logistical planning
• Facilitate in-person meeting logistics including reserving meeting spaces, coordinating catering, and providing recommendations for hotels, restaurants, and team activities
• Coordinate and execute special account initiatives and engagement activities, including volunteer opportunities and team-building events, ensuring seamless execution across a distributed workforce
• Support client-led functions by coordinating information requests and ensuring timely, accurate responses to stakeholder needs
• Maintain organizational charts using Organimi, ensuring accuracy and timely updates that reflect team changes across 500+ employees
• Anticipate leadership needs and take initiative to address them proactively, exercising sound judgment when handling sensitive information and maintaining strict confidentiality

Business Operations Administrator

General

• Facilitate the L&D Committee meetings and maintain strategic alignment of training initiatives across service lines, corporate learning programs, and emerging organizational priorities
• Own and manage the comprehensive account training calendar, strategically sequencing programs to prevent employee overload while ensuring timely delivery of all learning initiatives
• Partner with service line leaders and subject matter experts to coordinate development of training programs addressing diverse business and operational learning needs, including new hire onboarding to ensure consistent culture and account knowledge integration
• Manage multiple concurrent training projects including timeline coordination, stakeholder communications, logistics planning, and delivery tracking to ensure successful execution
• Advise leadership on optimal training delivery methods and learning strategies based on content complexity, audience needs, and organizational priorities, staying current on emerging learning technologies and innovative approaches
• Research training topics and compile learning materials in partnership with subject matter experts, collaborating with Communications to develop polished, visually engaging deliverables
• Facilitate and deliver training sessions when appropriate, adapting delivery methods to suit content type and audience requirements
• Administer learning management system (MyLearning) submissions and documentation to ensure compliance tracking, course availability, and accurate program records
• Track all training activity across the account including completion rates, participation metrics, and program effectiveness to maintain comprehensive visibility, prevent team overload, and inform continuous improvement
• Identify skill gaps and emerging training needs, proactively recommending learning solutions that support business objectives and employee development