Director, Technology Product Management

Jones Lang LaSalle Americas, Inc.

Product Support specialist ensuring seamless business continuity in JLL's PeopleSoft Financial Management platform. Responsible for system monitoring, issue resolution, and functional specifications for enhancements.

Posted 7/29/2026full-timeRemote • 🇲🇽 MexicoLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in PeopleSoft Financial Management 9.2, focusing on system monitoring, incident management, and financial process support. Capable of analyzing complex issues, implementing solutions, and collaborating with finance teams to enhance system functionality.

Highest-signal resume keywords

PeopleSoft Financial Management 9.2SQL SkillsIncident ManagementSystem MonitoringFinancial Close Processes

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PeopleSoft FSCM 9.2 ModulesRoot Cause AnalysisSystem Configuration ChangesData Integrity MonitoringPSQuery Experience

Soft Skills

Excellent CommunicationAbility to Work Under Pressure

Certifications & Qualifications

Bachelor's Degree in Information SystemsBachelor's Degree in Computer ScienceBachelor's Degree in Business Administration

Industry Keywords

Enterprise IT EnvironmentProduction Support MethodologiesFunctional SpecificationsSystem DocumentationBusiness Continuity

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Ensure seamless business continuity through proactive system monitoring, rapid issue resolution, and comprehensive support for critical financial processes.
Analyse and resolve complex production issues within PeopleSoft Financial Modules, performing root cause analysis and implementing permanent fixes to prevent recurrence.
Proactively monitor system performance, data integrity, and user experience to identify and address potential issues before they impact business operations.
Respond to user-reported issues, prioritize based on business impact, and coordinate with technical teams to ensure timely resolution.
Review, test, and implement system configuration changes to optimize performance and meet evolving business requirements.
Monitor and validate scheduled processes for optimal performance and reliability.
Conduct first-level analysis of system slowdowns and failures, performing initial diagnostic assessments and root cause identification.
Partner with finance and accounting teams to understand business needs and translate them into detailed functional specifications for system enhancements.
Evaluate current system capabilities against business requirements, identifying solutions through configuration changes, customizations, or new functionality.
Analyse the technical and business impact of proposed changes, ensuring compatibility with existing integrations and workflows.
Participate in PeopleSoft enhancement initiatives, providing functional expertise during requirements, design, and testing phases.
Contribute to rollout of new modules, features, and functionality across multiple business units and geographic regions.
Create and maintain comprehensive functional specifications, system documentation, and process guides.

Requirements

What you’ll need

3-5 years supporting PeopleSoft Financial Management 9.2 in enterprise IT environment.
Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field.
Deep functional knowledge of PeopleSoft FSCM 9.2 modules with expertise in production support methodologies.
Experience with system monitoring and incident management.
SQL skills and PSQuery experience for rapid troubleshooting and data analysis.
Strong understanding of financial close processes and month-end support requirements.
Excellent communication and incident management capabilities.
Proven ability to work under pressure during critical business periods.

Benefits

Comp & perks

Professional development
Health insurance