Application Support Analyst

Jones Lang LaSalle Americas, Inc.

Application Support Analyst providing deep technical support for LaSalle's custom-built applications and data platforms. Investigating incidents, performing root cause analysis, and collaborating for resolution.

Posted 7/29/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in incident resolution, root cause analysis, and application support within defined SLA targets. Proficient in SQL querying and experienced with monitoring tools to ensure platform health and performance.

Highest-signal resume keywords

Incident ResolutionRoot Cause AnalysisSQL QueryingApplication Monitoring ToolsAgile/DevOps Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SQLRoot Cause AnalysisIncident ManagementData Integrity AnalysisTroubleshootingProblem ManagementUAT TestingRegression TestingChange ManagementDocumentation

Soft Skills

CommunicationCollaborationAnalytical ThinkingProblem-Solving

Tools & Technologies

DatadogSplunkAzure Monitor

Industry Keywords

Financial ServicesApplication SupportSoftware EngineeringData Operations

Tech Stack

Tools & technologies

AzureCloudNoSQLSplunkSQL

About the role

Key responsibilities & impact

Receive, investigate, and resolve escalated incidents from the business within defined SLA targets
Reproduce issues in non-production environments and coordinate with development teams on bug fixes and hotfixes
Own incident resolution end-to-end, including root cause documentation and post-incident review
Query and analyze application databases (SQL/NoSQL) to identify data integrity issues, failed jobs, or processing anomalies
Monitor platform health dashboards and proactively identify performance degradation or service disruptions
Support UAT and regression testing for patches and platform releases
Work with infrastructure and cloud teams to triage environment-level issues (e.g., connectivity, hosting, authentication)
Liaise with software engineers, data engineers, and product owners to communicate issue severity and coordinate timely fixes
Facilitate incident bridge calls during major incidents, preparing clear summaries for business stakeholders
Provide structured incident reports and root cause analysis (RCA) documents following P1/P2 incidents
Advise analysts on complex troubleshooting approaches and update runbooks accordingly
Identify recurring issues and drive problem management initiatives to eliminate root causes
Propose and implement permanent fixes or workarounds to reduce ticket volume
Maintain and enhance technical runbooks, escalation trees, and support playbooks
Evaluate and recommend monitoring and alerting improvements to reduce mean time to detect (MTTD)

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Systems, Data Engineering, or a related field
3–5 years of experience in application support, software engineering, or data operations, ideally within financial services
Some SQL skills — able to write queries to investigate data issues across relational databases
Experience using application monitoring and logging tools (e.g., Datadog, Splunk, Azure Monitor)
Proven ability to perform root cause analysis and produce clear RCA documentation
Experience with Agile/DevOps delivery models and change management processes

Benefits

Comp & perks

Professional development opportunities