Johnson & Johnson

Field Engineer

• Manages customer technical inquiries and complaints on the phone and via email.
• Determines the level of complexity of calls and escalates as necessary to achieve maximum first-time resolution.
• Provides individualized response to customer concerns or inquiries.
• Provides information and technical support for equipment and product concerns.
• Documents call in accordance with company guidelines and regulatory requirements.
• Follows up on open complaints as required.
• Delivers excellent customer experiences.
• Maintains an elevated level of customer satisfaction relative to telephone support and training.
• Evaluates customer needs and recommends measures to avoid future issues.
• Acts as a customer advocate to represent customer needs internally.
• Assures that issues identified by customers are appropriately addressed.
• Escalates product performance issues appropriately.
• Complete successfully all required technical training for supported products and processes.
• Maintains technical self-competence, knowledge of company procedures, and customer related skills.
• Consistently provides timely responses to customer inquiries and resolutions for customer issues.
• Leverages knowledge of FDA Medical Device regulations to guarantee all processes and procedures are compliance with applicable regulations.
• Ensures personnel and company compliance with all Federal, State, local and Company regulations, policies, and procedures.

Technical Service Engineer – Remote

Financial Planning and Analysis

• Drive business performance, interpret trends, extrapolate, and evaluate risk in complex scenarios and to ensure delivery of financial commitments.
• Lead all OPEX budgeting and forecasting cycles as well as management reviews for the US Surgical Vision business.
• Lead the consolidations of end to end financials for all actual and forecasting cycles for the North America Surgical Vision business, including leadership communications & management reviews.
• Ensure robust internal controls and continue to strengthen the control environment.
• Collaborate with business partners to accurately report and transparently forecast results.
• Identify risks and opportunities timely to allow business to proactively address them.
• Ensure an effective and consistent planning and forecasting processes across business units.
• Identify and drive initiatives to continuously improve profitability.
• Identify and focus on future critical areas for the organization, maximize growth and long-term value creation by influencing choice-making and prioritization.
• Uphold processes and routines to maintain high performing team and strong organizational health.

Finance Manager

• Manages customer technical inquiries and complaints on the phone and via email
• Determines the level of complexity of calls and escalates as necessary to achieve maximum first-time resolution
• Provides individualized response to customer concerns or inquiries
• Provides information and technical support for equipment and product concerns
• Documents call in accordance with company guidelines and regulatory requirements
• Follows up on open complaints as required
• Delivers excellent customer experiences
• Maintains an elevated level of customer satisfaction relative to telephone support and training
• Evaluates customer needs and recommends measures to avoid future issues
• Acts as a customer advocate to represent customer needs internally
• Assures that issues identified by customers are appropriately addressed
• Escalates product performance issues appropriately
• Complete successfully all required technical training for supported products and processes
• Maintains technical self-competence, knowledge of company procedures, and customer related skills
• Consistently provides timely responses to customer inquiries and resolutions for customer issues

Technical Service Engineer

Risk

• Leading structured benefit-risk assessments and patient preference studies including: Guiding clinical teams in benefit-risk assessment of products in development
• Leading preference studies to support products in development, including designing preference studies for internal advisory boards
• Applying structured patient preference, benefit-risk and decision analysis methods throughout the development lifecycle
• Contributing as an author to internal and regulatory documents (e.g. statistical analysis plans, submission documents)
• Serving as an internal subject matter expert on these topics
• Keeping up to date with guidance and policy produced by regulatory agencies and other critical organizations regarding methodologies for benefit-risk assessment, patient preference studies and patient-focused drug development.
• Lead benefit-risk and preference studies for development strategy, dose selection, clinical trials, regulatory documents, health authority advisory committee meetings, safety decisions, treatment access and providing guidance on use of real-world evidence in benefit-risk assessment.
• Assist with internal benefit-risk process development and training, developing novel means to communicate and display preference and benefit-risk information, participating in external benefit-risk methodology and policy activities, authoring publications on their research and presenting at internal/external meetings.
• Work closely with members of the Global Epidemiology, Clinical and Global Medical Safety departments and collaborate with colleagues in cross-functional teams in performing these responsibilities.

Associate Director, Benefit Risk, Patient Preference

Sales

• Devise and implement customer specific pre and post call selling approaches that evaluate and address the practitioners’ perspectives and the institutions philosophies within compliance guidelines.
• Consistently use approved clinical studies and marketing aids to support the case for the value proposition when selling.
• Position and adapt the message to meet the practitioner’s, institutions, and company’s objectives.
• Develop and execute on comprehensive business plan that includes but not limited to opportunities and challenges in local market, key strategies and tactics to drive the business, maximization of resources available as well partnership with key business partners and stakeholders in order to drive sales in local geography.
• Develop a territory coverage plan that maximizes selling time with all account professionals.
• Adjust the schedule to increase access to key stakeholders, including coverage of all shifts.
• Institute strategies to increase access to all key stakeholders.
• Maximize and customize the value proposition and influence contract implementation processes within the assigned institutions.
• Hold hospital stakeholders accountable to the institutional contract.
• Develop and apply knowledge of payer access and affordability landscape in the territory regarding the company’s products.
• Devise and institute an integrated business plan that includes clear strategies and tactics to target key accounts utilizing all available resources, while aligning the plan with the district’s, regions, and company’s goals.
• Analyze business analytics to recognize territory opportunities, strengths, and trends, and to monitor the effectiveness of the business plan.
• Adjust the plan to minimize the impact of competition and to maximize sales opportunities.

Senior Neuroscience Sales Specialist

• Implementing/driving the Biosense Webster commercial strategy
• Leading sales and clinical personnel to enhance profitable sales growth
• Driving top line sales results
• Meeting and exceeding sales and profit targets
• Providing accurate sales forecasts and tactical sales plans
• Coaching and leading the performance and competency development of direct reports
• Overseeing the appropriate use of per diem clinical support
• Developing and enhancing the clinical proficiency of area team
• Developing strong customer relationships within the Area
• Partnering with internal partners to develop and implement area strategic plans
• Participating as an active member of the US Sales & Field Services Leadership Team

Area Vice President, EP Sales

• Independently guide and assist surgeons in the operating room by providing clinical and technical support of orthopedic surgical cases.
• Advance DPS sales by serving as sole Company representative to provide direct customer support by attending surgeries and assuring that the proper equipment is available and functioning.
• Troubleshoot and apply independent judgment to respond to physician needs; address customer requests; effectively handle hospital billing, build / close purchase orders.
• Share key customer, procedural and marketplace insights with other sales, clinical, marketing, and strategic account teams to improve on solutions / service levels and support sales growth.
• Prepare sales reports and documents as the need arises.
• Provide Operating Room and Sterile Processing Department consultation.
• Maintenance, tracking, and effective deployment of equipment and assets throughout assigned area ensuring product availability.
• Ensure all promotional materials are maintained in a presentable manner.
• Ensure DePuy Synthes Services and offerings meet the highest quality standards.
• Provide logistical support by moving instruments, implants, and equipment between sales representatives and hospitals.

Regional Clinical Sales Specialist – Orthopaedics

Engineer

• Provides engineering and design services to manufacturing and production engineering groups
• Develops concepts, designs and details for machines, tools, fixtures, and products
• Contributes to cross-functional multidisciplinary project teams (R&D, manufacturing, marketing, regulatory, etc.) in the design, development and manufacturing of breast implants, tissue expanders, and related products and processes to fulfill clinical needs within regulatory requirements
• Supports bench and pilot scale up operations, including equipment assembly, medium preparation, in process sample analysis, and the operation of reactors
• Participates in the scale up of and optimization of processes and technologies
• Assists in performing downstream processing by preparing equipment, preparing and controlling standard operating procedures, batch records and other compliance documents
• Provides technical support to purification operations in pilot plant, including equipment cleaning/setup/prep, buffer preparation, in process testing and so on
• Supports and helps troubleshoot
• Participates in the transfer and implementation of new processes and technologies into the pilot plant, commercial manufacturing and contract manufacturing
• Provides input to the development process validation plan
• May develop procedures and processes within broader protocols
• Conducts research, analysis or processes within a larger R&D activity
• May develop and implement standards for reporting and operations
• Ensures completion of activities within compliance and on-time
• May identify and implement process level efficiencies
• Supports safety and environmental initiatives by testing equipment prior to starting production
• Uses analytical/technical expertise to contribute to product development/testing
• Ensures that project guidelines are followed, and processes are complete
• May coordinate with outside vendors or regulatory officials
• May oversee reporting or regulatory processes or parts of processes
• May be responsible for project or process reporting and tracking
• May provide limited oversight of more junior staff on initiatives and projects
• Provide training of new employees on covered jobs, and answering job-related questions in one or more areas
• May monitor budgets as part of process administration
• Demonstrate independent understanding and application of core GMP fundamentals, including but not limited to: Data Integrity (DI), Good Manufacturing Practices (GMP), and Good Documentation Practices (GDPs)
• Responsible for communicating business related issues or opportunities to next management level

Engineer II – R&D

Compliance

• Drive proactive engagement with health authorities and internal stakeholders
• Shape and advance the company’s regulatory policy agenda
• Represent the company in trade associations and regulatory policy forums
• Mentor and guide junior policy staff

Director, Regulatory Policy – Latin America

• Lead the assessment and synthesis of U.S. regulatory intelligence, identifying emerging trends, legislative changes, and strategic opportunities.
• Ensure targeted dissemination of insights to internal stakeholders, enhancing regulatory strategy and decision-making.
• Translate complex regulatory developments into actionable guidance for regional and global teams.
• Develop and drive effective approaches to U.S. regulatory policy initiatives, with a specific focus on digital health in pharmaceutical drug development and/or Artificial Intelligence.
• Actively participate in regulatory commenting system, driving aligned internal perspectives, and coordinating company responses to draft regulations and guidance.
• Collaborate cross-functionally to develop and implement influencing strategies that shape the future healthcare environment.
• Provide strategic input to global working groups and policy platforms, integrating regional perspectives.
• Represent the company in regional and global trade associations, professional organizations, and regulatory policy forums.
• Engage directly with health authorities and government bodies to advocate for science-based, innovation-friendly regulatory policies.
• Build and maintain trusted relationships with external stakeholders to advance the company’s policy positions.
• Serve as a visible and credible regulatory policy leader both internally and externally.
• Partner with Legal, Government Affairs, R&D, and Commercial teams to ensure policy alignment and strategic integration.
• Mentor and guide junior policy staff, fostering a culture of regulatory excellence and proactive engagement.

Director, Regulatory Policy

• Partner closely with the VP of Sales and his/her team to build and track comprehensive US Commercial plans that are aligned with and achieve organization objectives, ensuring priority programs are appropriately funded, and participate in prioritization exercises and related analysis.
• Partner with AVP’s and Commercial team to assess compensation plans, guarantees and Go To Market changes (GTM) within the Field Sales Organization (FSO), develop financial valuations and other relevant analysis in support of these initiatives.
• Succinctly communicate financial analysis, risks and opportunities to upper management.
• Perform month end close responsibilities including, preparation of journal entries and accruals, providing commentary on actual versus budgeted results, headcount reporting, etc. for Selling operating expenses.
• Preparation of business plan, forecast updates and latest thinking.
• Communicating potential risks for meeting expected results and proposing recommendations and solutions that improve US Spine Contribution Margin.
• Responsible for quarterly P&L analytics, and support other portfolio initiatives such as Long Range Production Planning (LRPP), and other ad hoc requests.
• Ensure compliance with Sarbanes Oxley and GAAP requirements.

Lead Financial Analyst

Consultant

• Proctor/-support cases in new surgical accounts as well as complex cases at experienced sites.
• Perform After Action Review’s (AAR) with MD’s following cases and communicate results.
• Responsible for ongoing training at European surgical key sites.
• Enable and drive the growth and performance of our surgical business.
• Coordinate and lead activities with SAM, Franchise Team (TM/CC), Training department, Medical Office and manage customer education for new and existing accounts to ensure best clinical outcomes.
• Establish surgical peer-to-peer networks across the region to share best practices and implement/ support peer-to-peer educational programs (incl. physician proctoring) in cooperation with our Physician Program Team and Medical Office.
• Support Abiomed’s goal to establish Heart Recovery as new standard of care. This will be achieved through the implementation of Abiomed’s surgical product portfolio, with training of MDs & hospital staff, about the appropriate use of Impella to ensuring excellent clinical outcomes.
• Represent us at surgical conferences across the EMEA region.

Surgical Clinical Consultant

Director

• Drive forward-thinking projects that leverage GenAI and other emerging technologies to create personalized, scalable, and innovative learning experiences for our diverse workforce.
• Develop and execute a compelling product roadmap that aligns with our strategic goals, including the adoption of AI-powered tools to enhance learner engagement and knowledge retention.
• Responsible for leading the strategy and program execution of the next frontier of learning experiences by decommissioning Janssen Learn platform and identifying next generation ecosystem.
• Collaborate with cross-functional teams, vendors, and platform owners to implement groundbreaking solutions that elevate our learning capabilities.
• Utilize analytics and AI-driven insights (e.g., Power BI, PowerAutomate LRS, NLP, and GenAI models) to inform decision-making, measure outcomes, and continuously improve our learning platforms.
• Partner with leadership to define vision, prioritize features, and translate complex business needs into innovative, actionable technology solutions.
• Manage product lifecycle, release planning, and compliance standards, ensuring security, privacy, and quality across all initiatives.
• Cultivate an inclusive, collaborative environment that encourages diverse perspectives and continuous learning, inspiring teams to push the boundaries of what's possible.
• Develop a cohesive gen AI and Microsoft Co-pilot strategy to elevate workforce productivity, search for content and deliver personalized impact.
• Establish key performance indicators (KPIs): For the frontline workforce by leveraging quantitative metrics such as Customer Satisfaction (CSAT) and Net Promoter Score (NPS).

IT Director – Workforce Experience

Account Manager

• Drive outstanding territory sales performance and product demand to ensure sales forecasts are met or exceeded within the LHM by building and sustaining strong, trusting relationships with customers and influencing key stakeholders.
• Leverage company approved marketing resources to effectively demonstrate clinical value as a solution to address identified customer and patient needs.
• Leverage payer acumen to educate on patient access and affordability options.
• Analyze qualitative and quantitative market data to assess business opportunities and priorities.
• Build LHM-specific business plan and account plans to drive growth.
• Be the quarterback of the LHM team by setting the local strategy, collaborating with cross-functional LHM field partners, driving alignment, and ensuring priorities are set appropriately.
• Collaborate within LHM to gain formulary status as necessary for key health systems and centers of excellence.
• Influence variety of stakeholders, including C & D suite, across an account to drive adoption and pull through.
• Build and strengthen business relationships with LHM partners, such as local infusion service providers.
• Support critical educational initiatives within the LHM.
• Effectively manage the territory budget.
• Work to develop future thought leaders in the field in conjunction with the TLL.
• Execute all work to the highest level of compliance and demonstrate JJIM Values as a role model within the LHM.

Rare Disease Account Manager, Immunology Autoantibody Diseases

• Build and innovate current medical, technical, and biomedical developments related to company products and heart recovery technologies
• Lead product development improvement efforts per plan and with little to no direct supervision
• Prepare, present and lead design reviews to attain agreement on project with peers and cross-functional review team
• Develop and update design documentation including test protocols, reports, and engineering rationales to support both quality and regulatory documentation
• Develop Test Methods and understand requirements for Validation
• Support and/or drive sustaining activities of existing product lines, including involvement with Corrective and Preventive Actions
• Fabricate prototypes with assistance from junior staff, technical support team (Machine Shop, Technicians and Designers) and suppliers
• Maintain accurate documentation of concepts, designs, and processes
• Resolve producibility issues with internal and external manufacturing partners
• Work with internal and external manufacturing partners to ensure producible designs (DFM)
• Document designs by constructing solid models and drawings using GD&T and stack-up analyses
• Perform evaluations, design and prototyping using CAD (Solidworks), FEA, 3-D printing to accelerate development and engineering of plastics, ceramic, composite and metallic parts, electromechanical systems, etc.