JetBlue

Manager

• Provide strategic direction and governance for maintenance planning policies, standards, and processes
• Lead maintenance planning strategy for line and base maintenance activities
• Ensure all scheduled maintenance requirements are planned and executed within FAA-approved program limits
• Oversee short-term and long-range maintenance forecasts including heavy maintenance inputs
• Represent Technical Operations interests on the Schedule Horizons working group
• Coordinate with Operations and Network Planning to ensure adequate ground time for maintenance
• Maintain Technical Operations Task Guide Standards and coordinate tri-annual updates
• Collaborate with Engineering and Reliability to align maintenance plans with ADs, SBs, and fleet initiatives
• Monitor KPIs and drive continuous improvement through data-driven planning decisions
• Lead, mentor, and develop Maintenance Planning teams and leaders
• Promote a strong Safety Management System (SMS) culture
• Plan for and manage Maintenance Planning manpower, facility, information technology, and system requirements.
• Take a significant role in the development of crewmembers to support the engagement, growth, goal achievement by establishing clear performance expectations and accountability for Crewmembers, and lead daily Crewmember coaching sessions.
• Other duties as assigned

Senior Manager, Maintenance Planning

• Lead lounge product programs and associated workstreams, setting clear priorities, workflows, and expectations to deliver safe, reliable, and brand-aligned lounge product offerings
• Support the development, launch, and ongoing enhancement of JetBlue’s lounge portfolio, translating product and experience concepts into operationally executable programs
• Define, document, and maintain lounge product standards, experience guidelines, and playbooks in partnership with Loyalty and other key stakeholders
• Monitor lounge performance using customer and crewmember feedback, operational metrics, and financial indicators to assess product health and identify risks and opportunities
• Identify, prioritize, and lead continuous improvement initiatives across lounge products to enhance quality, consistency, and customer satisfaction
• Support onboarding of new lounge business partners, ensuring experience expectations, service standards, and performance metrics are clearly defined, communicated, and met
• Collaborate cross-functionally with Loyalty, Design, Airport Operations, Marketing, Brand, Finance, Sourcing, and other relevant stakeholders to ensure end-to-end product experience alignment
• Support Operational Expenditure (OPEX) and Capital Expenditure (CAPEX) planning and expense management for lounge product programs, ensuring alignment with financial targets
• Act as the lounge product experience subject matter expert for Request for Proposals (RFPs), ensuring requirements are clearly defined and operationally executable
• Build and maintain scalable systems, calendars, and operating routines to improve communication, visibility, and consistency across lounge product programs
• Create and manage high-level dashboards that enable leadership to quickly assess lounge product performance, risks, and opportunities
• Own product audit cadence, corrective actions, survey response reviews, and audit program maintenance to ensure standards are met across the lounge network
• Represent the Lounge Product Experience team in cross-functional forums, ensuring customer experience considerations are reflected in decisions and outcomes
• Support the development and engagement of crewmembers and business partner teams through clear expectations, feedback, and collaboration
• Provide leadership, guidance, and development to crewmembers, fostering accountability, process discipline, and continuous improvement
• Other duties as assigned

Manager, Lounge Product Experience

Accounts Payable

• Act as subject matter expert for accounts payable processes, controls, and systems, including testing, updates, and reporting
• Ensure accurate and timely processing of invoices and payments
• Troubleshoot and resolve issues; manage exceptions and escalate risks as appropriate
• Support third-party shared services through guidance, issue resolution, and training
• Maintain and monitor internal controls and compliance with company policies
• Assist with monthly close activities, including accruals and account reconciliations
• Prepare and provide reports and analyses to Finance leadership and business partners
• Collaborate with Financial Accounting and International Tax on cross-functional initiatives and projects
• Support the Accounts Payable Manager, Financial Accounting in a variety of other projects and ad hoc requests
• Work closely with all General Managers and Business Partners on ad hoc requests

Supervisor, Accounts Payable

• The Case Manager, Crew Relations will be responsible for an investigation caseload, and conducting an array of investigations from frontline investigations, such as, but not limited to Equal Employment Opportunity (EEO), discrimination, harassment, retaliation, hostile work environment, interpretation of internal practices and policies, federal, state, and/or local laws and regulations.
• Independently conduct prompt, fair, impartial, and thorough investigations into sensitive employee relations issues concerning allegations such but not limited to discrimination, harassment, retaliation, hostile work environment, from start to finish, including conducting intake, leading interviews, note-taking, gathering and analyzing evidence (electronic, physical, etc.), documenting findings.
• Formally respond to sensitive concerns and allegations as required by internal processes and/or external agencies.
• Objectively debrief People Business Partners, stakeholders and leadership on investigation findings.
• Ensure the completeness of full and fair investigations, and identify and articulate risk/reward recommendations and outcomes.
• Track, interpret and report on Crew Relations actions; proactively identifies issues and recommends appropriate solutions.
• In collaboration with People Business Partners, consult with crewmember and managers at all levels to provide guidance and recommendations related to disciplinary actions, performance, JetBlue policies, and other matters.
• Establish and develop relationships with crewmembers of all levels as well as People Business Partners.
• Discreetly handle sensitive and/or private information. Other duties as assigned.

Case Manager – Crew Relations

Product Manager

• Own the product strategy and backlog for operations-related customer communications, including flight status, irregular operations (IROP), and day-of-travel notifications
• Partner with the Manager Customer Communications to execute against the communications platform roadmap, with a focus on operational use cases and reliability
• Lead product discovery for operational communications by collaborating with Operations, Customer Support, Engineering, and Analytics to identify gaps, pain points, and opportunities for improvement
• Translate operational requirements into clear, prioritized product requirements, user stories, and acceptance criteria for Engineering teams.
• Ensure operational messages are consistent, accurate, and synchronized across SMS, email, push, and other supported channels, reducing customer confusion during disruptions.
• Support the design and evolution of rules-driven communication logic, including triggers, escalation paths, suppression rules, and channel prioritization for operational events.
• Collaborate with Engineering and IT partners to deliver scalable, resilient solutions that perform under high-volume operational conditions
• Leverage data, customer feedback, and performance metrics (e.g., delivery rates, latency, customer contacts) to drive continuous improvement of operational communications.
• Participate in testing, validation, and launch readiness for new operational communication capabilities to ensure accuracy and reliability
• Act as a key liaison between operational stakeholders and technical teams, ensuring shared understanding and alignment on priorities and outcomes.
• Support incident response and post-event analysis related to operational communications, identifying root causes and recommending product improvements.

Product Manager – Customer Communications

Analyst

• Build and prototype analysis pipelines to provide insights at scale.
• Make business recommendations with effective presentations of findings at multiple levels of stakeholders through visual displays of quantitative information.
• Develop comprehensive understanding of data structures and metrics, advocating for changes that will improve product adoption and customer conversion.
• Run live experiments that drive key product decisions.
• Work with data engineers to embed the research into production pipelines.
• Partner with product management and marketing teams to identify opportunities, envision and design technology products.
• Assist with creating the data infrastructure and analytics environments.
• Participate in the DevOps practice as it pertains to the data team.
• Other complex projects and duties as assigned.

Data Analyst

• Continuously evaluate international TrueBlue performance, enrollment, member behavior, and engagement trends, and translate quantitative and qualitative analysis into actionable strategic insights
• Lead the development and execution of the International TrueBlue strategy, including market expansion, localization, and partner integration
• Support the development and maintenance of the international TrueBlue strategy and multi-year expansion roadmap, including market prioritization, localization approaches, and phased rollout planning
• Partner cross-functionally with Brand Marketing, Digital, Sales, International Operations, Airports, and Loyalty Benefits & Engagement to support international enrollment and engagement initiatives
• Analyze customer benefits across international markets, including earn, burn, tier value, and partner value propositions, to inform program enhancements
• Support program management and execution of the Mastercard Caribbean partnership from a loyalty and program enablement perspective, including coordination of initiatives and related projects
• Identify and assess new partnership opportunities in international markets that support TrueBlue growth, including local merchants, financial institutions, and ecosystem partners
• Collaborate with internal Partnerships teams to transition vetted opportunities for further development, negotiation, and execution
• Support the expansion of international earn-and-burn opportunities through partnerships and program enhancements
• Develop insights to inform diaspora and remittances-related engagement strategies, including corridor analysis and opportunity sizing
• Partner closely with the International Co-brand Senior Analyst to ensure co-brand products are fully enabled within the TrueBlue program and reflected in international acquisition and engagement strategies
• Define, compile, analyze, track and distribute international TrueBlue KPIs and reporting, supporting alignment across the Loyalty teams on how program performance is measured
• Own competitive and benchmark intelligence for international loyalty programs to inform program design, benefit valuation, and market prioritization
• Assist in the development of executive-ready materials, presentations, and strategic recommendations for senior stakeholders
• Other duties as assigned

Senior Analyst, International Loyalty

Customer Support

• Serve as the voice of the customer in the System Operations Center (SOC)
• Influence decisions during disruption planning, execution, and recovery
• Ensure quality, efficiency and consistency in the execution and implementation of operational policies and standards
• Responsible for team success of operational targets and goals
• Ensure coordination for all real time disruption events
• Execute customer recovery efforts and work closely with operational teams to mitigate operational challenges
• Partner with operational teams to identify operational challenges and develop recovery strategies
• Coordinate with Operational workgroups to support the daily operation and customer experience
• Assess, execute and communicate operational decisions to teams responsible for handling disruption recovery
• Oversee and manage workflow, and assignments of customer disruption recovery focused roles
• Coach, guide and support teams responsible for recovery efforts

Customer Experience Manager

Accountant

• Prepare monthly revenue and expense accruals
• Perform monthly journal entries
• Reconcile balance sheet accounts and resolve any reconciling items on a timely basis
• Assist with budgets and ongoing forecast variance analysis
• Research items of a technical nature to determine proper accounting and presentation
• Interpret new financing agreements/contracts for proper accounting treatment
• Ensure internal controls are effectively maintained for assigned tasks
• Ensure partner billings are done in a proper manner and follow up on delinquent accounts
• Assist with accounts receivables and accounts payables
• Collaborate and partner with other Paisly and JetBlue departments and business partners
• Lead the testing of reservation systems and ensure accounting reports are available and accurate
• Recommend improvements to the efficiency of accounting processes and timeliness of deliverables
• Support provided to other members of the finance team may be required at times
• Assist with ad hoc accounting projects as needed with minimal supervision
• Other complex projects and duties as assigned

Senior Accountant

• The General Manager (GM) oversees the operations for their station operation and sets the standard for customer experience.
• Responsible for safety programs at the station to ensure a safe workplace for crewmembers, customers, business partners, Aircraft, Ground Service Equipment and facilities.
• Ensures quality of customer service and JetBlue Promises, in-line with the high expectations customers have for JetBlue.
• Responsible for resolving escalated customer issues.
• Administers and maintains the budget of the station and develops cost savings ideas.
• Participates in airport authority activities and attends regular airport meetings.
• Partners with Director, Regional Managers, and Airports Leadership team to develop short and long-term vision for their stations, demonstrating forward-thinking in planning and execution.
• Responsible for meeting Occupational Safety and Health Administration (OSHA) and local state requirements.
• Oversees daily operations and performance goals. Includes coordinating and communicating with all departments in regard to operational integrity to improve communication and teamwork, driving efficiencies, and overseeing execution.
• Takes a significant role in the recruitment and development of crewmembers to support engagement, growth and goal achievement.
• Ensures Operations team readiness for response to significant non-routine operations and emergency events.
• Is accountable to senior management for ensuring the safety and security of ground handling operations.
• Ensures that policies and procedures are conducted in accordance with applicable federal regulations and standards.

General Manager

Operations

• Provide exceptional customer service
• Conduct check-in process for customers via computer
• Verify customers’ personal identification
• Tag, lift, and handle customer luggage
• Announce flight arrivals, departures, and pre-boarding information via the public address system
• Communicate with our customers to keep them constantly informed
• Offer ancillary products to our customers such as “priority security” and “even more space”
• Coordinate various duties with coworkers and other departments to ensure proper handling of customers
• Help prepare aircraft cabin for customer boarding and departure, which can include light cleaning of seats, seat-pockets, and floor
• Operation of airport equipment, e.g., customer enplaning/deplaning equipment such as Jet bridge, Turbo way, airstairs, etc.
• Assist customers with special needs, e.g., customers who need assistance in boarding

Airport Operations Crew

• Provide exceptional customer service
• Conduct check-in process for customers via computer
• Verify customers’ personal identification
• Tag, lift, and handle customer luggage
• Announce flight arrivals, departures, and pre-boarding information via the public address system
• Communicate with our customers to keep them constantly informed
• Offer ancillary products to our customers such as “priority security” and “even more space”
• Coordinate various duties with coworkers and other departments to ensure proper handling of customers
• Help prepare aircraft cabin for customer boarding and departure, which can include light cleaning of seats, seat-pockets, and floor
• Operation of airport equipment, e.g. customer enplaning/deplaning equipment such as Jet bridge, Turbo way, airstairs, etc.
• Assist customers with special needs, e.g. customers who need assistance in boarding
• Crewmembers will be required to perform and/or rotate through all Airport Operations related functions (gate, ticket counter, etc.)
• Ensure and maintain a safe environment and operation

Financial Planning and Analysis

• Provide legal advice and strategic guidance to multiple JetBlue departments
• Structure, manage, and execute debt and equity transactions
• Provide substantive legal support to the Treasury team on revolving and term loan credit agreements
• Lead and execute fleet-related transactions
• Collaborate cross-functionally with internal stakeholders to align legal advice with business strategy and operational needs
• Play a significant role in the development, engagement, and growth of crewmembers

Director, Finance Counsel

• Contribute to the development of JetBlue’s short and long term route network strategy
• Analyze JetBlue’s performance on a route by route basis, monitor industry capacity changes, and identify areas of opportunity
• Assist with Route Planning budgetary processes including but not limited to: 5 year plans, profit and loss (P&L) documentation, and internal dashboards
• Regularly update weekly and quarterly reporting for Network Planning leadership
• Perform ad hoc fleet- and network-related projects in support of strategic decisions
• Build relationships with airport partners across the route network
• Support other teams including the Operations Planning, Commercial, Finance, Government Affairs, Corporate Communications, and Investor Relations
• Other duties as assigned

Analyst, Route Planning

Account Manager

• Oversees the following categories: Co-Brand team responsible for developing and executing the acquisition, retention, spend and loyalty marketing plans for co-branded credit cards, both domestic and international, to drive increased loyalty to JetBlue and grow ancillary revenue
• Strategy and development of new financial products to support future growth of loyalty revenues
• Identifies new strategic financial partners that fit with the JetBlue brand and are aligned with commercial strategy.
• Negotiates terms of and executes partnership contracts and then oversees technical integration with JetBlue’s systems.
• Develops partner marketing strategies and manages the partner marketing calendar to drive member awareness and utilization of partners
• Is a thought leader in suggesting and evaluating new ways to engender customer loyalty and leads roll-out of any new initiatives
• Develops the customer experience / communication strategy for all loyalty financial partnerships in coordination with Personalization, Marketing and Brand teams to deliver best-in-class marketing campaigns and communications across multiple marketing channels (e.g., email, website, direct mail, out-of-home, inflight, airports, telemarketing, PR and internal JetBlue communications) to drive loyalty program and partnerships engagement
• Maintains domain expertise of the loyalty and co-brand space both within and outside of the airline industry and rigorously benchmarks JetBlue’s loyalty program versus competitors
• Continuously evaluates the structure and features of partner agreements and implements any necessary changes based on rigorous quantitative and qualitative analysis
• Collaborates closely with the Director of Loyalty Program and Experience to ensure that the loyalty program strategy and loyalty partnerships strategy are aligned and mutually supportive
• Ensures the team conducts robust financial modeling, forecasting and analytics to support both existing partnership success and new business development in coordination of the broader strategic loyalty program vision
• Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement
• Other duties as assigned

Senior Manager, Maintenance Planning

Manager, Lounge Product Experience

Supervisor, Accounts Payable

Case Manager – Crew Relations

Product Manager – Customer Communications

Data Analyst

Senior Analyst, International Loyalty

Customer Experience Manager

Senior Accountant

General Manager

Airport Operations Crew

Airport Operations Crew

Director, Finance Counsel

Analyst, Route Planning

Director – Co-Brand Partnerships