JetBlue

Full-stack Engineer

• Design, test, and implement responsive web applications.
• Collaborate with various teams for research, analysis, and architecture of business solutions.
• Develop and maintain innovative, scalable solutions that provide value to the business and provide operational support as required.
• Develop, design, code, debug and document high traffic web applications and services running from cloud platforms.
• Design, write, and implement unit tests and end to end tests.
• Provide input and guidance on development and architecture decisions; collaborate with other engineers.
• Evaluate new technologies and determine viability per solution.
• Analyze requirements and solution architecture and provide task specific estimates.
• Mentor junior engineers with regards to coding practices and design decisions.
• Participate in code reviews to ensure high quality and consistent coding practices.
• Participate in scrum team ceremonies in agile methodology, sprint planning, and backlog grooming.
• Collaborate closely with other IT teams globally from Product Management, Architecture, DevOps, Quality Assurance (QA), and Infrastructure.
• Ensure quality and performance standards are met across omnichannel customer experiences including kiosks, mobile, and web platforms.
• Other duties as assigned.

Senior Full Stack Engineer

Software Engineer

• Design, Develop, Test, and Deploy SAP Fiori applications using SAP UI5 and Fiori Tools
• Customize, enhance and extend standard SAP Fiori applications to meet business requirements
• Develop and Customize SAP Fiori Themes and CSS using UI Theme Designer
• Develop and Consume OData(v2/v4) services using Netweaver Gateway, RAP or CAP methodologies
• Engage in end-to-end application lifecycle management, including deployment to SAP S/4HANA and/or SAP Business Technology Platform (BTP) landscapes
• Support SAP S/4 HANA and BTP upgrades, enhancements, and continuous improvement initiatives
• Troubleshoot and resolve issues for applications maintenance and support adhering to change management processes
• Collaborate with functional analysts, business and matrix partners to deliver user-centric applications
• Participate in code reviews, technical design discussions, and solutions documentation
• Other duties as assigned.

Developer, IT Portal, Corporate Products

Project Manager

• Manage a portfolio of culture and crewmember experience projects with clear timelines, milestones, and deliverables.
• Execute the culture and engagement strategy by driving project plans that align with company priorities.
• Partner with Values Committees, operational leaders, and support center teams to deliver programs and recognition moments.
• Own cross-functional workstreams, managing scope, risks, budgets, schedules, and stakeholder expectations.
• Translate cultural insights, engagement data, and frontline feedback into practical project actions and recommendations.
• Lead scaling and localization of culture initiatives across airports, support center groups, and operational teams.
• Manage the design and delivery of recognition programs and signature moments across the Crewmember lifecycle.
• Develop project communication plans with Corporate Communications and Marketing to support visibility and engagement.
• Facilitate meetings, workshops, listening sessions, and focus groups to gather input and advance project outcomes.
• Build project plans, documentation, business cases, and metrics, and maintain dashboards and reporting for leadership visibility.
• Support crisis-response cultural efforts as needed.
• Other duties as assigned.

Senior Project Manager, Culture & Engagement

Marketing

• Generate regular reports and dashboards to monitor marketing performance at the overall and channel/region/creative level.
• Analyze marketing performance through a customer segmentation lens, evaluating how each segment performs across channels and campaigns.
• Partner with channel owners to identify optimization opportunities based on KPIs and audience health.
• Conduct in-depth analyses on KPIs over time to identify performance drivers and opportunities to drive revenue growth.
• Aggregate insights across platforms and contribute to presentations and regular performance readouts for Marketing leaders and cross-functional teams.
• Perform ad-hoc analysis as needed to support business objectives, A/B testing efforts, and decision-making.
• Identify measurement enhancement opportunities by proposing new metrics, documenting requirements, and partnering with analytics and marketing stakeholders on implementation.
• Assist with ad-hoc requests for customer information, leveraging reporting and dashboard tools

Analyst, Marketing Insights

Operations

• Analyze JetBlue operational performance, assess potential constraints and work with relevant stakeholder teams on action items to improve baseline
• Perform deep dive into the rich data from both internal and external sources
• Produce and ensure accuracy of monthly reporting for various internal teams; create automated reports and dashboards with operational data
• Determine strategy for JetBlue operational reliability
• Work with operating groups to determine requirements/buffers that would set them up for reliable performance and analyze (opportunity) cost/trade-offs of those
• Actively review JetBlue’s schedules to ensure agreed criteria are provided and look for opportunities to improve performance
• Perform ad hoc operability-related projects in support of senior leadership
• Build relationships with operational partners across the system
• Support other teams including all operational divisions, Airline Planning and Finance
• Other duties as assigned

Senior Analyst, Operations Strategy

Manager

• Own End User Computing & MDM: device lifecycle management (Windows/macOS/mobile), image pipelines, automated provisioning, remote support tooling, and endpoint security integration (EDR, disk encryption)
• Run Collaboration Platforms & Office365: tenant architecture, Teams/Exchange/SharePoint governance, lifecycle, policy/retention, identity integration (SSO/SCIM/Azure AD)
• Operate Voice Platforms: IP telephony, SBC, session routing, contact center integrations (AWS CCaaS or equivalent), PSTN connectivity, and quality of service (QoS) monitoring
• Drive digital workplace transformation: modern device strategies, remote/office hybrid UX, and adoption programs that measurably improve productivity metrics
• Ensure user-impacting SLAs and incident playbooks; partner with Reliability & Ops for major incidents and outage communications
• Enforce collaboration data protection and compliance: DLP, retention, eDiscovery, and regulatory requirements
• Implement observability for user experience (call quality, endpoint health telemetry) and integrate with monitoring/incident response systems
• Manage vendor relationships (device OEMs, UCaaS providers, MDM platforms) and license optimization
• Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement
• Other duties as assigned

Senior Manager, Voice Collaboration – EUC

Analyst

• Generate and maintain headcount models and schedules for Airports front-line and supervisor workforces
• Optimize and administer real-time workforce system for selected large cities
• Support select large cities by delivering real-time, data-driven problem-solving solutions as issues arise
• Perform ad-hoc studies using data-based analyses
• Proactively identify areas of risk and opportunity with respect to workforce utilization
• Develop robust workforce reporting and auditing systems
• Support goal development for operational business units
• Build and fosters relationships with internal and external customers including conducting regular meetings and training events
• Other duties as assigned

Analyst, Workforce Systems Optimization

• Analyze JetBlue operational performance, assess potential constraints and work with relevant stakeholder teams on action items to improve baseline
• Perform deep dive into the rich data from both internal and external sources
• Produce and ensure accuracy of monthly reporting for various internal teams; create automated reports and dashboards with operational data
• Analyze and propose strategy for JetBlue operational reliability
• Work with operating groups to determine requirements/buffers that would set them up for reliable performance and analyze (opportunity) cost/trade-offs of those
• Actively review JetBlue’s schedules to ensure agreed criteria are provided and look for opportunities to improve performance
• Perform ad hoc operability-related projects in support of senior leadership
• Build relationships with operational partners across the system
• Support other teams including all operational divisions, Airline Planning and Finance
• Other duties as assigned

Operations Strategy Analyst

Accounting Manager

• The Accounting and Scheduling Coordinator is responsible for the data entry of weekly payroll records, including but not limited to attendance, overtime, Paid Time Off (PTO) and approved leaves of absence to Airport Operations crewmembers.
• The Coordinator also processes all Cash Management functions as required in the station.
• Accurate entry of payroll data in accordance with Airport Blue Book Supplement (ABBS) policies.
• Monitor and maintain crewmember attendance tracking, dependability, daily work schedules, PTO and draft dependability eGuidance, when necessary.
• Track and inform Airport Operations crewleaders of daily attendance of crewmembers.
• Run reports of day/shift trades and Paid Time Off (PTO) for scheduling purposes.
• Coordinate and post overtime shifts, relief schedules and shift bid schedule and complete additional reporting as requested by Airports Operations crewleaders.
• Act as a point of contact for Airport Operations crewmembers for issues dealing with weekly paychecks.
• Process all Cash Management functions listed within the Cash Management Policy (Cash Funds, Drafts, Deposits, Petty Cash, Safe reconciliation, Voids, and Reconcile Vouchers) (Station Specific).
• Verify and code invoices for processing.
• Reconcile daily ticket sales and prepare required bank deposits for all cash generated (Station Specific).
• Maintain Visa’s records and reconciliation when needed (Station Specific).
• Monitor and maintain monthly parking/transit voucher distribution.
• Review expense reports and receipts submitted by Airport Operations crewmembers.
• Collect all re-protect and non-revenue tickets issued by other airlines for use on JetBlue Airways.
• Support the SIDA Badge functions when onboarding crewmembers at the station.
• Respond to email inquiries in a timely fashion.
• Other duties as assigned.

Coordinator, Accounting and Scheduling

• Supports Flight Operations compliance with JetBlue Safety Management System (SMS) policies, procedures and risk controls
• Responsible for the administration of Flight Operations Safety data and reports including intake/triage support, tracking, analysis, and recordkeeping
• Monitors and reports on the implementation of strategies, initiatives and best practices
• Conducts risk assessments of potential operational hazards
• Analyzes data from events, self-assessments, inspections and audits to identify trends and recommend corrective actions

Analyst, Flight Operations Safety, SMS

• Provide award-winning customer service to customers in the airport
• Check in and verify customers’ personal identification
• Tag, lift, and handle customer luggage
• Book, sell, and verify flight reservations
• Meet and assist with flight arrivals and departures
• Help prepare aircraft cabin for departure
• Coordinate customer boarding and deplaning
• Assist customers with special needs
• Comply with any ad-hoc requests as needed

Airport Operations Crew

Engineer

• Responsible for assisting in day-to-day administration of the JetBlue Windows Server environment.
• Maintain and support JetBlue's infrastructure platforms and systems to ensure the highest availability while reducing the impact of incidents.
• Identify and resolve gaps in the business processes which may include security/authorization set-up, user documentation, data interface design, data migration and reconciliation.
• Design and implement Nutanix AHV/ESXi virtualization solutions.
• Manage and optimize Nutanix clusters, Prism Central, and Prism Element.
• Monitor system performance and troubleshoot issues across compute, storage, and networking layers.
• Automate infrastructure tasks using scripting tools (PowerShell, Python, etc.).
• Support disaster recovery planning and execution.
• Collaborate with cloud, network, and security teams to ensure seamless integration.
• Manage a scalable identity management framework that integrates with existing infrastructure.
• Conduct in-depth evaluations, diagnosing, troubleshooting and resolving a wide variety of complex technical issues.
• Advocate, train and provide technical support on new technologies to junior members on the team.
• Implementation systems including the advisement of clients and providing work guidance to implementation and development teams.
• Test, recommend and implement new technologies.
• Follow team/department server build procedures regarding design and implementation of hardware, software, and systems.
• Manage system upgrades, enhancements, migrations, integration, and releases of new software to Non-Production, Production and disaster recovery environments and resolve any technical and/or business issues.
• Resolve, coordinate and escalate back-up/recovery support issues and risks.
• Provide twenty-four (24) hour, seven (7) day a week on-call support at scheduled times; be able to be contacted through a business cell phone or provide an alternate phone contact at all times.
• Maintain system compliance with Sarbanes–Oxley Act (SOX), Payment Card Industry (PCI), IT General Controls and other regulatory controls as required.

Infrastructure Engineer, Tech Services

Accountant

• Responsible for the accounting of loyalty revenue streams
• Reconcile assigned balance sheet accounts on a monthly basis and resolve any reconciling items on a timely basis
• Assist with the testing of accounting systems (specifically Comarch) to ensure accurate accounting and reporting
• Ensure internal controls are effectively maintained for revenue related areas
• Contribute to the set up and tracking of new revenue sources and initiatives
• Support Manager and Senior Accountant on special projects as needed
• Support internal and external audits
• Interface with internal and external customers, including crewmembers, independent auditors, and business partners
• Assist with forecasting
• Other duties as assigned

Staff Accountant

• Provide exceptional customer service
• Conduct check-in process for customers via computer
• Verify customers’ personal identification
• Tag, lift, and handle customer luggage
• Announce flight arrivals, departures, and pre-boarding information via the public address system
• Communicate with our customers to keep them constantly informed
• Offer ancillary products to our customers such as “even more speed” and “even more space”
• Coordinate various duties with coworkers and other departments to ensure proper handling of customers
• Help prepare aircraft cabin for customer boarding and departure
• Assist customers with special needs

Airport Operations Crew, Seasonal, PT

Data Scientist

• Collaborate with teams across the business to translate their needs or challenges into machine learning or statistical problems
• Collaborate with business, engineering, infrastructure and data science teams to translate their needs or challenges into production-grade Artificial Intelligence (AI) and Machine Learning (ML) deployment architectures for batch, real-time streaming and edge deployments
• Integrate Artificial Intelligence & Machine Learning products through common libraries, robust data and Continuous Integration/Continuous Delivery (CI/CD) pipelines, deployment standards and documentation
• Support the development of data products through exploratory data analysis, feature engineering and model building
• Effectively communicate experiments, models and analytics outputs with partners
• Other duties as assigned