JetBlue

Business Intelligence Analyst

• Lead the architecture, design, and implementation of scalable BI solutions that ensure data integrity, accuracy, and security across all BI systems.
• Use expertise in Tableau, dbt, Snowflake, Databricks and modern BI practices to drive efficiency and innovation while collaborating with other analyst teams to develop business-critical dashboards, automate workflows, and optimize system performance.
• Collaborates with cross-functional teams and business leaders to understand requirements, redesign mission-critical dashboards, optimize system performance, and advocate for automation and standardization.
• Provide technical leadership in data integration, strategic architecture, and BI tools such as Tableau, Spotfire, and Sigma.
• Design data architectures leveraging Big Data technologies like Snowflake, dbt, and Databricks to build scalable Tableau dashboards.
• Develop, maintain scalable data pipelines using Snowflake & DBT for efficient data processing.
• Optimize BI solutions using Tableau, including advanced capabilities like APIs, repositories, and metadata collection.
• Support data integration, modeling, and dashboard development using a variety of databases, such as Oracle, SQL Server, BigQuery, and Web Data Connectors.

Principal Engineer, Business Intelligence

Support Engineer

• Design, document, provision, and maintain cloud infrastructure via code
• Prepare performance and cost-optimal cloud services to deliver infrastructure aligned with reference architecture standards, frameworks, and patterns
• Maintain the infrastructure and collaborates with operational teams for change management and incident response
• Write and execute Infrastructure as Code (IaC) pipelines capable of deploying standard cloud services including Virtual Networks, Firewalls, Load Balancers, Storage Accounts, Application Program Interface (API) Management Gateways, Kubernetes clusters, Messaging bus services, Managed databases, and Virtual Machines.
• Write and execute code capable of managing Cloud governance policies, security, and cost management constructs.
• Implement and leverage Configuration Management and GitOps to maintain infrastructure leveraging Ansible, Salt, and Terraform.
• Plan and build Cost-effective Platform as a Service (PaaS) solutions including provisions for high availability and disaster recovery.
• Code and deploy infrastructure leveraging Availability Zones/Availability Sets.
• Create and maintain infrastructure documentation and operational procedures using tools such as Confluence and Lucidchart.
• Collaborate and provide knowledge transfer to operational support teams and colleagues.
• Create monitor alerts and remediation Workflows.
• Build auto-remediation capabilities using automation frameworks and serverless functions.
• Implement autoscaling features, container management policies, and specify virtual hardware to optimize for low cost and high application performance.
• Monitor, operate, maintain, and improve cloud environment based on operational metrics, Service Level Agreements (SLAs), and best practices.
• Able to work flexible hours and be available for emergency responses on short notice
• Other duties as assigned.

Azure Cloud Support Engineer

Analyst

• Provides support for all JetBlue hardware/applications including telephony and mobile devices
• Provides excellent onsite and remote Customer Service for JetBlue Crewmembers
• Serves as escalation point and provides Tiers 2 and 3 support
• Acts as a source of guidance, feedback, and technical expertise for other members of the CTS Support teams
• Coordinates resolution of incidents/requests from beginning to end with internal and external resources.
• Monitors, maintains and supports systems and user access
• Facilitates software package rollouts and maintenance
• Collaborates with all Information Technology (IT) disciplines
• Works to achieve first-touch resolution with all issues
• Collaborates with non-IT teams on projects including Moves/Adds/Changes
• Maintains documentation of requests per JetBlue standards
• Creates, maintains and updates knowledge base documentation with most relevant information
• Coordinates response for major incidents and outages
• Other duties as assigned

Analyst CTS

Architect

• Lead the Technology Architecture practice, ensuring that the team delivers with consistency, high quality and predictability.
• Establish the standards, methodologies and governance for architecture across the entire tech organization.
• Design and present comprehensive solution architectures, creating proofs-of-concept (PoCs) and integration strategies for external clients and business to business (B2B) partners.
• Act as a lead technical authority for pre-sales and customer engagements to define technical scope and estimate proposed deliverables in a complex, multi-partner ecosystem.
• Troubleshoot complex architectural bottlenecks, production incidents and system performance issues to guarantee the practical, real-world viability of designs.
• Drive the architectural roadmap for modern, global payment ecosystems (e.g., Real-Time Payments, Digital Wallets, API-driven fintech); engineering end-to-end solutions that synthesize complex partner requirements with rigorous adherence to Payment Card Industry Data Security Standard (PCI DSS) and Payment Services Directive 2/Strong Customer Authentication (PSD2/SCA), System and Organization Controls 2 (SOC2), International Organization for Standardization (ISO 27001) standards to ensure scalable, secure and compliant transaction flows across multiple jurisdictions.
• Provide architectural guidance and interpret/implement business logic in efficient algorithms.
• Create and promote a work environment focused on engineering excellence to attract, develop and encourage a culture of technical innovation.
• Partner with Product Management, Account and Engineering teams to develop the product vision and roadmap.
• Other complex projects and duties as assigned.

Associate Head – Technology Architecture

• Provides support for all JetBlue hardware/applications including telephony and mobile devices
• Provides excellent onsite and remote Customer Service for JetBlue Crewmembers
• Serves as escalation point and provides Tier 2 and 3 support
• Acts as a source of guidance, feedback, and technical expertise for other members of the CTS Support teams
• Coordinates resolution of incidents/requests from beginning to end with internal and external resources
• Monitors, maintains and supports systems and user access
• Facilitates software package rollouts and maintenance
• Collaborates with all Information Technology (IT) disciplines
• Works to achieve first-touch resolution with all issues
• Collaborates with non-IT teams on projects including Moves/Adds/Changes
• Maintains documentation of requests per JetBlue standards
• Creates, maintains and updates knowledge base documentation with most relevant information
• Coordinates response for major incidents and outages

Compliance

• Ensures the upkeep of the Inflight Blue Book Supplement (IBBS) and Inflight Collective Bargaining Agreement (CBA)
• Maintains knowledge of the IBBS, CBA, Crewmember Blue Book (CBB) and basic understanding of other workgroup manuals
• Assists with researching, developing, and implementing policies and guidelines that support Inflight Leaders and Crewmembers mainly in their non-regulatory functions
• Collaborates with leadership through all stages of policy building and review processes
• Designs, implements and maintains procedures to facilitate the manual revision process
• Drives process improvement and change through methods of education, corrective action, and follow up with policy owners, leadership, stakeholders
• Assists with oversight of Inflight Committee work including but not limited to Hotels, Uniforms, IPWG, etc.
• Identifies areas of risk through data assessment and analysis to be presented effectively through data visualization
• Gathers pertinent information for complaint/grievance responses on behalf of Inflight Leadership
• Coordinates logistics of meetings, events, trainings and other special projects for the SM, as necessary
• Responsible for maintaining and posting quarterly Inflight Seniority list, along with responding to any Inflight crewmember seniority list protests or concerns from the Union
• Prepare and document materials for Inflight VP Grievance hearings, Mediations, Arbitrations, Negotiations, etc.
• Supports Inflight SPA programs, as needed
• Reviews Inflight Performance and Dependability PGs and ERs
• Partners on Leave of Absence (including FMLA) compliance
• Other duties as assigned

Principal Engineer, Business Intelligence

Azure Cloud Support Engineer

Analyst CTS

Associate Head – Technology Architecture

Analyst CTS

Senior Analyst – Policy and Compliance