Senior Analyst – Policy and Compliance

JetBlue

Senior Analyst for Inflight Policy and Compliance at JetBlue. Supporting policy, process development, and ensuring adherence to guidelines and regulations.

Posted 5/27/2026full-timeOrlando • Florida, Massachusetts, New York • 🇺🇸 United StatesSenior💰 $56,500 - $103,100 per yearWebsite

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Hard Skills

policy developmentdata assessmentdata visualizationcomplaint responsegrievance handlingproject coordinationprocess improvementchange managementperformance reviewleave of absence compliance

Soft Skills

flexibilityagilitycustomer servicecollaborationcommunicationorganizational skillsleadershipproblem-solvingattention to detailadaptability

Tools & Technologies

Microsoft OfficeAdobe Acrobatdata visualization toolscommunication tools

Industry Keywords

Inflight Blue Book SupplementCollective Bargaining AgreementCrewmember Blue BookInflight CommitteeFMLAInflight SPA programsseniority listnegotiationsmediationsarbitrations

About the role

Key responsibilities & impact

Ensures the upkeep of the Inflight Blue Book Supplement (IBBS) and Inflight Collective Bargaining Agreement (CBA)
Maintains knowledge of the IBBS, CBA, Crewmember Blue Book (CBB) and basic understanding of other workgroup manuals
Assists with researching, developing, and implementing policies and guidelines that support Inflight Leaders and Crewmembers mainly in their non-regulatory functions
Collaborates with leadership through all stages of policy building and review processes
Designs, implements and maintains procedures to facilitate the manual revision process
Drives process improvement and change through methods of education, corrective action, and follow up with policy owners, leadership, stakeholders
Assists with oversight of Inflight Committee work including but not limited to Hotels, Uniforms, IPWG, etc.
Identifies areas of risk through data assessment and analysis to be presented effectively through data visualization
Gathers pertinent information for complaint/grievance responses on behalf of Inflight Leadership
Coordinates logistics of meetings, events, trainings and other special projects for the SM, as necessary
Responsible for maintaining and posting quarterly Inflight Seniority list, along with responding to any Inflight crewmember seniority list protests or concerns from the Union
Prepare and document materials for Inflight VP Grievance hearings, Mediations, Arbitrations, Negotiations, etc.
Supports Inflight SPA programs, as needed
Reviews Inflight Performance and Dependability PGs and ERs
Partners on Leave of Absence (including FMLA) compliance
Other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
Three (3) years Inflight (flight attendant) or Inflight-related experience
Experience organizing/coordinating projects while providing exceptional customer service
Flexibility, agility and change management skills
Strong capabilities with the Microsoft Office suite as well as Adobe Acrobat and other tools of communication
Experience writing/editing internal communications
Able to work flexible hours and be available for emergency response on short notice
Must pass a pre-employment drug test
Legally eligible to work in the country in which the position is located.

Benefits

Comp & perks

access to healthcare benefits
401(k) plan and company match
crewmember stock purchase plan
short-term and long-term disability coverage
basic life insurance
free space available travel on JetBlue
more