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JetBlue

Analyst CTS

JetBlue

IT CTS Support Analyst providing support for JetBlue’s hardware and applications used by Crewmembers. Collaborating with IT teams and assisting in software rollouts and customer service.

Posted 6/4/2026full-timeFort Lauderdale • Florida • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact
  • Provides support for all JetBlue hardware/applications including telephony and mobile devices
  • Provides excellent onsite and remote Customer Service for JetBlue Crewmembers
  • Serves as escalation point and provides Tier 2 and 3 support
  • Acts as a source of guidance, feedback, and technical expertise for other members of the CTS Support teams
  • Coordinates resolution of incidents/requests from beginning to end with internal and external resources
  • Monitors, maintains and supports systems and user access
  • Facilitates software package rollouts and maintenance
  • Collaborates with all Information Technology (IT) disciplines
  • Works to achieve first-touch resolution with all issues
  • Collaborates with non-IT teams on projects including Moves/Adds/Changes
  • Maintains documentation of requests per JetBlue standards
  • Creates, maintains and updates knowledge base documentation with most relevant information
  • Coordinates response for major incidents and outages

Requirements

What you’ll need
  • High School Diploma or General Education Diploma (GED)
  • One (1) year of experience in IT hardware and application support
  • Experience supporting latest operating systems
  • Experience implementing and supporting applications
  • Experience using desktop deployment packages
  • Legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship

Benefits

Comp & perks
  • Health insurance
  • Flexible work arrangements
  • Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
IT hardware supportapplication supportoperating systemsdesktop deployment packagesincident resolutionsoftware package rolloutsknowledge base documentationtechnical expertisecustomer serviceTier 2 support
Soft Skills
collaborationguidancefeedbackcommunicationproblem-solvingorganizationescalation managementfirst-touch resolutioncoordinationdocumentation
Certifications
High School DiplomaGeneral Education Diploma (GED)