Analyst CTS

JetBlue

IT Support Analyst providing technical support for JetBlue's IT environment including hardware and applications. Supporting and maintaining systems and user access onsite and remotely.

Posted 6/11/2026full-timeLos Angeles • California • 🇺🇸 United StatesJunior💰 $33 - $49 per yearWebsite

About the role

Key responsibilities & impact

Provides support for all JetBlue hardware/applications including telephony and mobile devices
Provides excellent onsite and remote Customer Service for JetBlue Crewmembers
Serves as escalation point and provides Tiers 2 and 3 support
Acts as a source of guidance, feedback, and technical expertise for other members of the CTS Support teams
Coordinates resolution of incidents/requests from beginning to end with internal and external resources.
Monitors, maintains and supports systems and user access
Facilitates software package rollouts and maintenance
Collaborates with all Information Technology (IT) disciplines
Works to achieve first-touch resolution with all issues
Collaborates with non-IT teams on projects including Moves/Adds/Changes
Maintains documentation of requests per JetBlue standards
Creates, maintains and updates knowledge base documentation with most relevant information
Coordinates response for major incidents and outages
Other duties as assigned

Requirements

What you’ll need

High School Diploma or General Education Diploma (GED)
One (1) year of experience in IT hardware and application support
Experience supporting latest operating systems
Experience implementing and supporting applications
Experience using desktop deployment packages
Pass a pre-employment drug test
Available for occasional overnight travel (40%)
Legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship.

Benefits

Comp & perks

access to healthcare benefits
401(k) plan and company match
crewmember stock purchase plan
short-term and long-term disability coverage
basic life insurance
free space available travel on JetBlue

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT hardware supportapplication supportdesktop deployment packagesoperating systems supportincident resolutionsoftware package rolloutknowledge base documentationtechnical expertisecustomer serviceTiers 2 and 3 support

Soft Skills

collaborationguidancefeedbackcommunicationproblem-solvingorganizationcustomer focusescalation managementattention to detailadaptability