Own End User Computing & MDM: device lifecycle management (Windows/macOS/mobile), image pipelines, automated provisioning, remote support tooling, and endpoint security integration (EDR, disk encryption)
Run Collaboration Platforms & Office365: tenant architecture, Teams/Exchange/SharePoint governance, lifecycle, policy/retention, identity integration (SSO/SCIM/Azure AD)
Operate Voice Platforms: IP telephony, SBC, session routing, contact center integrations (AWS CCaaS or equivalent), PSTN connectivity, and quality of service (QoS) monitoring
Drive digital workplace transformation: modern device strategies, remote/office hybrid UX, and adoption programs that measurably improve productivity metrics
Ensure user-impacting SLAs and incident playbooks; partner with Reliability & Ops for major incidents and outage communications
Enforce collaboration data protection and compliance: DLP, retention, eDiscovery, and regulatory requirements
Implement observability for user experience (call quality, endpoint health telemetry) and integrate with monitoring/incident response systems
Manage vendor relationships (device OEMs, UCaaS providers, MDM platforms) and license optimization
Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement
Other duties as assigned

Requirements

Bachelor’s Degree in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
Six (6) years in EUC/UC/Collaboration engineering
Hands-on experience with MDM platforms (Intune, JAMF), Office365 tenant administration, Teams voice architectures, and contact center platforms
Strong understanding of endpoint security, identity, and productivity tooling
Available for occasional overnight travel (10%)
Must pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required; this position is not eligible for visa sponsorship

Benefits

performance bonuses
restricted stock units
access to healthcare benefits
401(k) plan and company match
crewmember stock purchase plan
short-term and long-term disability coverage
basic life insurance
free space available travel on JetBlue
and more

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

device lifecycle managementautomated provisioningendpoint security integrationtenant architectureidentity integrationIP telephonycontact center integrationsdigital workplace transformationdata protectionobservability

Soft Skills

vendor managementteam developmentcommunicationproblem-solvingcollaboration

Certifications

Bachelor’s DegreeHigh School Diploma/GED