AI Engineer

• Take part in building an AI search platform from scratch, and owning it end to end in a production environment.
• Design and implement full-stack solutions, including backend services, frontend interfaces, and database management.
• Work with cloud-based systems, containers, and modern software infrastructure to support performance, scale, and reliability.
• Collaborate closely with algorithm developers and internal users to expose complex capabilities in a simple, usable way.

Senior Full Stack Developer – AI Platform

Sales Engineer

• Partner with pre and post sales to identify, qualify and drive net new, expansion and renewal opportunities
• Develop a deep understanding of our product capabilities, integrations, configurations messaging, partner ecosystem, and competitive landscape.
• Build and maintain strong technical partnerships with our customers via engaging product demonstrations, trials, and other communications
• Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy
• Influence Vanta’s strategy and product priorities to drive adoption and retention by being the voice of the customer
• Cultivate an environment of teamwork, openness, creativity, and continuous improvement
• Work cross-functionally to resolve customer business issues and work toward mutual goals
• Develop processes and workflows that allow us to build and scale a best-in-class Solutions Engineering organization

Manager

• Own the Endpoint Experience, Analytics & Automation strategy, roadmap, and execution in support of the broader End User Engineering direction.
• Lead a multi-disciplinary engineering team responsible for endpoint experience, automation, telemetry, reporting, and platform operations.
• Define and improve secure, scalable, and user-friendly endpoint experience baselines across devices, apps, configurations, and employee workflows.
• Use telemetry, analytics, and user feedback to prioritize work, measure outcomes, and improve reliability, performance, satisfaction, and time-to-productivity.
• Drive adoption of modern, cloud-first management, automation-first operations, and zero trust endpoint controls.
• Oversee the tools, reporting, and automation that support endpoint health, compliance, software deployment, remediation, self-service, and configuration management.
• Operate and continuously improve endpoint management platforms and services that deliver Core OS standards at scale across macOS, Windows, Linux, and VDI.
• Partner closely with Security, Infrastructure, Support, Product, and business stakeholders to translate requirements into clear engineering plans, platform capabilities, and experience improvements.
• Ensure endpoint platforms, automations, and configurations meet security, compliance, audit, and risk management requirements, supported by strong documentation and operational runbooks.
• Serve as the primary owner for endpoint experience, analytics, and automation concerns across internal stakeholders and vendors, clearly communicating priorities, changes, impacts, and timelines.

Manager, Endpoint Experience, Analytics – Automation

• Own the Core Operating Systems strategy, roadmap, and execution as part of the broader End User Engineering strategy.
• Lead the full OS lifecycle across macOS, Windows, Linux, and VDI, including design, provisioning, hardening, patching, compliance, support, and decommissioning.
• Define and maintain secure, scalable, and user-friendly OS baselines, including golden images, configuration profiles, and policies.
• Drive adoption of modern, cloud-first endpoint management and zero trust device posture practices.
• Partner with engineering teams to translate OS standards and requirements into scalable platform capabilities, automation, and operational processes.
• Lead, mentor, and develop a Core OS engineering team, setting priorities, team rhythms, and a culture of automation, reliability, security, and operational excellence.
• Oversee the design and continuous improvement of OS images, configuration baselines, patching strategies, and configuration-as-code practices.
• Partner with Security, Networking, and Support to implement OS-level controls, improve endpoint stability and performance, and reduce operational escalations.
• Ensure OS and VDI environments meet security, compliance, audit, and risk management requirements, including documentation and support for audits and incident response.
• Serve as the primary point of ownership for Core OS across internal stakeholders and vendors, communicating plans, changes, impacts, and timelines clearly to technical and non-technical audiences.

Manager, Core Operating Systems

Customer Support

• Provide advanced support and troubleshooting for meeting room tooling.
• Maintain and manage meeting room equipment across the core business portfolio.
• Perform disaster recovery planning, testing, and documentation.
• Collaborate with 3rd level technical teams and external vendors on infrastructure and installations.
• Monitor vendor performance, support procedures, and escalate issues as required.
• Design, develop, and implement Power Platform solutions using Canvas Apps, SharePoint, Data Factory and Power Automate workflows.
• Create and customise various data entities, forms, views, and relationships.
• Support data migration from legacy systems to new systems.
• Develop dashboards, reports, and analytics using Power BI.
• Integrate Power Platform solutions with Microsoft 365, Dynamics 365, and third-party systems.
• Ensure all solutions follow security, governance, accessibility and best practices.
• Analyse ServiceNow ticket data and meeting room performance metrics.
• Gather, clean, and validate data from multiple sources.
• Build reports, dashboards, documentation, and applications to improve visibility and decision making.
• Drive process automation and service improvements using agile and data driven approaches.
• Lead and deliver IT and AV related projects to successful completion.
• Produce and maintain comprehensive technical documentation.
• Drive testing, training, and knowledge transfer 2nd level support teams.
• Build action plans to improve user experience, processes, and product innovation.
• Foster strong working relationships across IT, business stakeholders and vendors.

2nd Line AV Support Specialist

Engineer

• Diagnose and resolve 1st/2nd line incidents across macOS and Windows
• Manage tickets end-to-end with accurate documentation and timely client updates
• Support Microsoft 365 and Google Workspace administration
• Configure and deploy hardware for client onboarding
• Contribute to the internal knowledge base and escalate to senior engineers where needed
• Participate in a one-week-per-month out-of-hours on-call rotation

Service Desk Engineer

Project Manager

• Establish and nurture working relationships with PCGL stakeholder training audiences across the country to assess knowledge gaps and training needs.
• Monitor emerging PCGL outputs and research, and PCGL community needs for new training opportunities.
• Co-design training curricula with expert faculty and the Canadian Bioinformatics Workshops (CBW) to build skills in diverse audiences in genomics, bioinformatics and their application in PCGL to further health outcomes.
• Develop new learning materials and gather existing resources which address PCGL knowledge needs across audiences.
• Develop and facilitate delivery of new training programs to address PCGL training needs, integrating with CBW where appropriate (e.g. Indigenous training).
• Score training materials according to a competency matrix and link training materials together in a learning path to support genomics competency development.
• Manage the logistics and facilitate the delivery of PCGL training across Canada, whether in-person or virtual and coordinating with CBW where appropriate.
• Evaluate trainings through post-training online surveys and qualitative feedback, summarize findings to continuously improve training materials.
• Maintain a repository of training materials, content and resources at PCGL or Bioinformatics.ca, updating and managing the associated sites where appropriate.
• Complement in-person or virtual training with a portfolio of online training for PCGL audiences, converting existing training content into online learning materials.
• Identify opportunities to train new faculty to further capacity building in support of PCGL.
• Oversee the communications of PCGL training activities in collaboration with involved groups to ensure the success of training on capacity building and to grow the communities engaged with PCGL inclusive of underserved communities.
• Seek and determine fit of innovative learning and networking approaches to enhance the participant experience at PCGL training events and expand the community.
• Oversee the budget for PCGL training offerings in keeping with PCGL and OICR fiscal requirements.
• Seek, author and submit funding applications to enhance the training activities that PCGL can offer.
• Manage project deliverables and timelines to ensure that deliverables and milestones are achieved as planned.
• Complete reporting on project to OICR and funding agencies.
• Lead the PCGL training working group meetings and participate in PCGL review meetings ensuring accountability, educational leadership and impact of the training working group.
• Represent PCGL/Bioinformatics.ca and ensure competitiveness at the Global Organisation for Bioinformatics Learning, Education and Training (GOBLET), ISCB and other standard setting or best practice training organizations through participation in committees, working groups, and conferences.
• Perform other training and outreach activities that arise over the course of the PCGL project.

Project Manager, Bioinformatics Training

IT Support

• Provide day-to-day technical support to employees
• Troubleshoot and resolve hardware, software, and network issues
• Install, configure, and maintain computers, systems, and applications
• Monitor system performance and ensure systems are running efficiently
• Assist in managing user accounts, access, and permissions
• Support system updates, backups, and basic security maintenance
• Respond to IT support requests in a timely manner
• Maintain documentation of IT processes and assets
• Escalate complex issues to senior IT personnel or vendors when needed

IT Specialist

Support Engineer

• Handle technical support across the GitKraken product suite
• Work directly with customers to diagnose issues, enable better workflows, and advocate for their needs internally
• Contribute to internal documentation, AI-assisted tooling, and cross-functional projects
• Respond to technical support requests across the GitKraken product suite
• Reproduce and diagnose bugs, analyze log files, and document findings clearly for engineering teams
• Manage escalation pathways and work directly with engineering to resolve complex product issues
• Interface with Development and Product teams for incident management, bug reporting, and release readiness
• Help enterprise users optimize their development environments and Git workflows
• Translate complex technical concepts into clear, actionable troubleshooting steps for customers of all technical levels
• Empathize with frustrated developers and guide them confidently to resolution
• Advocate for end-user needs and feedback to internal product and engineering teams
• Author and maintain technical help center documentation for new products, features, and workflows
• Test new products and features pre-release, providing structured feedback to product and development teams
• Contribute to AI-assisted system development for internal use across GitKraken teams
• Utilize AI tools and automation as a standard part of daily workflows
• Maintain and contribute to internal code repositories related to support tooling
• Collaborate with Marketing and Sales on promotions, customer-facing communications, and other cross-functional initiatives
• Participate in team projects that extend beyond traditional support boundaries

Customer Support Engineer I

• Respond to and manage internal IT support tickets in a timely and professional manner by troubleshooting hardware, software, networking, and access issues
• Support both macOS and Windows environments by troubleshooting laptops, peripherals, and operating systems
• Assist employees with connectivity and access issues related to Harmony SASE VPN
• Deploy, maintain, and support company-issued laptops and IT equipment
• Manage employee endpoints using Mosyle for macOS devices and Microsoft Intune for Windows devices
• Maintain endpoint compliance standards including software updates, patching, security configurations, and device inventory management
• Coordinate hardware purchasing and lifecycle management for company-standard devices including Lenovo ThinkPads and Apple Laptops
• Replace aging or damaged equipment and securely wipe retired devices before reassignment or employee retention
• Create, manage, and deactivate employee accounts in Microsoft Azure Entra ID while monitoring the sync to Google Workspace
• Support onboarding and offboarding activities including account provisioning, permissions management, and device setup
• Maintain and support systems integrated with Azure Entra ID while assisting with management of non-SSO integrated platforms
• Work closely with the Security Manager and IT Systems Administrator to ensure IT security policies and standards are followed
• Support endpoint security initiatives and access control processes
• Maintain accurate documentation for IT processes, endpoint configurations, onboarding/offboarding procedures, and inventory management
• Identify opportunities to improve operational efficiency and automate repetitive IT tasks
• Help maintain a consistent and reliable remote employee technology experience
• Improve employee productivity through responsive and effective IT support
• Ensure company endpoints and identity systems remain secure, compliant, and well maintained
• Support reliable access to company systems and cloud resources for a fully remote workforce
• Contribute to a positive employee experience through efficient onboarding, support, and equipment management
• Collaborate with employees across all departments to resolve technical issues and improve IT operations
• Communicate technical information clearly to both technical and non-technical users
• Escalate unresolved technical or operational issues appropriately and effectively