QA Engineer

• Test desktop applications in Windows environments.
• Understand various operating systems like LINUX, MacOS.
• Work with virtualization platforms like VMware or Citrix.
• Test applications in VDI and remote access scenarios.
• Perform functional, regression, and UI testing.
• Maintain test documentation including plans, cases, and reports.
• Troubleshoot and analyze issues in virtualized environments.
• Follow software development life cycle and QA best practices.

VDI Tester

Security Engineer

• Drive the organization's zero trust strategy end to end
• Design and maintain least-privilege access patterns, Just-in-Time (JIT) access, and Privileged Access Management (PAM) controls
• Deploy, configure, and maintain MDM infrastructure for the macOS fleet
• Enforce SSO-required policies, review and restrict OAuth scopes, and audit third-party integration access
• Build processes and tooling to detect shadow IT and unauthorized OAuth app grants
• Evaluate and deploy AI-native security tooling
• Define and enforce security standards for AI agent and LLM service identities
• Develop and enforce CIS/NIST-aligned configuration baselines
• Meaningfully reduce manual toil through automation

Enterprise Security Engineer

Operations

• Serve as the first point of contact for our in-office staff for all IT-related issues. Troubleshoot and resolve hardware, software, and network problems, ensuring minimal downtime and efficient operation of all systems.
• Support our global workforce with IT-related issues in an effective and collaborative manner.
• Assist in the maintenance and monitoring of the office's IT infrastructure, including workstations, conference rooms, network devices, and software applications.
• Pair with the other members of the IT team on various projects, from upgrading system infrastructure to implementing new technology solutions. Contribute to planning, execution, and monitoring of projects to enhance our IT capabilities.
• Utilize IT ticketing systems to manage help-desk requests and tickets as needed.
• Help with the creation, management, and support of user accounts and access controls. Ensure employees have the necessary resources and permissions to perform their jobs effectively.
• Develop and maintain comprehensive documentation for IT systems and procedures.
• Work closely with other departments to support their technical needs and ensure IT alignment with business goals. Participate in cross-functional projects to support company-wide initiatives.
• Partner with our Onboarding team to help procure equipment, set up accounts, and ensure a positive experience for new employees.
• Assist the Workplace Service team to ensure we maintain a world-class office environment.

IT Ops Engineer

IT Support

• Resolve advanced desktop and application issues (performance problems, application conflicts, registry-level troubleshooting)
• Take over tickets escalated from AI/automation systems when automated tools can’t complete the request successfully
• Administer Microsoft 365 environments (Exchange Online, SharePoint permissions, security groups, conditional access policies)
• Perform Active Directory tasks (user/group management, GPO troubleshooting, basic modifications)
• Support macOS environments, including troubleshooting and basic Jamf/MDM administration
• Troubleshoot network-related issues (VPN connectivity, DNS/DHCP problems, basic network diagnostics)
• Implement and support backup/recovery solutions, including file/folder restores from client backup systems
• Identify and respond to security issues (phishing attempts, malware removal, MFA implementation)
• Manage software installations, deployments, and licensing issues
• Perform hardware diagnostics and coordinate replacements or on-site support when needed
• Document all work in the service desk system (clear resolution notes, next steps, and time entries)
• Create and maintain client-specific SOPs; contribute to ongoing process improvements
• Mentor Level 1 technicians through shadowing, ticket reviews, and hands-on training
• Collaborate with specialized teams (server, network, security) for escalations and complex issues
• Participate in client onboarding and migration/projects as needed

IT Support Specialist II

Security Analyst

• Proactively hunt for indicators of compromise (IOCs) and advanced persistent threats (APTs) across the network, endpoints, and cloud environments using threat intelligence and a hypothesis-driven methodology.
• Conduct in-depth analysis of security events, network traffic, and endpoint data to identify malicious activity and potential breaches.
• Utilize the SIEM and EDR platform extensively, applying expert knowledge of the scripting, SIEM and EDR query language to perform complex searches and data analysis.
• Lead and participate in incident response activities, including containment, eradication, and recovery efforts, serving as a primary escalation point for critical security incidents.
• Develop and refine threat hunting playbooks, procedures, and detection rules to improve the security team’s efficiency and effectiveness.
• Collaborate with the security engineering and security operations center (SOC) teams to integrate new threat intelligence and enhance existing security tools and controls.
• Mentor junior analysts and contribute to the ongoing improvement of the organization's overall security posture.

Senior Cybersecurity Analyst – Threat Hunter

• Provide installation, configuration, and support for desktops, laptops, peripherals, and software.
• Troubleshoot and resolve Tier 1 and some Tier 2 issues with minimal supervision.
• Escalate advanced or systemic issues with proper documentation and analysis.
• Perform IAM/SSO user provisioning and deprovisioning based on defined processes.
• Assist with the administration of Microsoft 365, Entra, and Azure environments under guidance.
• Provide support for VPN, remote access, and endpoint security tools.
• Assist in maintaining LAN/WAN connectivity and telecom systems.
• Perform basic troubleshooting of network and connectivity issues.
• Support endpoint patching and updates.
• Maintain hardware and software inventory records.
• Document troubleshooting steps and resolutions in the ticketing system.
• Collaborate with internal IT teams and vendors to resolve issues.

IT Support Specialist I

Technical Product Manager

• Support VMware Horizon / Omnissa environments (VDI sessions, connectivity, performance)
• Manage user accounts, access, and end-user environments.
• Troubleshoot SMB/CIFS shares, mapped drives, and application issues.
• Support Siemens NX, Teamcenter, and engineering applications.
• Handle software deployment, updates, and lifecycle management.
• Perform L1–L2 troubleshooting across OS, network, and application layers.
• Support backend systems including Linux environments and compute/HPC setups.
• Diagnose network/VPN issues impacting users and applications.
• Collaborate with cross-functional teams and ensure SLA adherence.

Frontline Support Lead Engineer / TPM

• Own and manage Truffle’s corporate IT infrastructure, including identity systems, endpoints, SaaS applications, and access controls
• Administer and scale a primarily macOS-based environment across the company
• Manage Apple device lifecycle operations, including provisioning, deployment, maintenance, and decommissioning
• Own and optimize Apple MDM infrastructure (currently Kandji)
• Troubleshoot complex endpoint and employee IT issues and serve as the primary escalation point for internal support
• Manage identity provider (IdP) infrastructure and corporate authentication systems
• Administer Okta integrations, Device trust, SSO policies, MFA, and access provisioning workflows
• Maintain secure access lifecycle management across onboarding, offboarding, and role changes
• Partner with Rippling and other business systems to improve automation and employee provisioning workflows
• Build and improve automation across IT operations and employee lifecycle management
• Continue evolving existing onboarding/offboarding automation workflows
• Evaluate, implement, and optimize modern IT and security tooling
• Create and maintain clear documentation, operational runbooks, and scalable internal processes
• Provide responsive, service-oriented support to employees across the company and help foster a secure, productive work environment
• Support and coordinate SOC 2 compliance activities and audit readiness efforts
• Contribute to corporate security initiatives, including policy management, security best practices, and risk reduction efforts
• Partner cross-functionally to strengthen Truffle’s overall security posture
• Assist with light corporate security responsibilities and operational security tasks

Senior IT Engineer

• Manage and evolve identity, device, and network security infrastructure through infrastructure-as-code
• Build and maintain automated joiner/mover/leaver workflows
• Enforce least-privilege access across the organization
• Partner with business departments to evaluate, onboard, and integrate new SaaS tools
• Establish trust and strong relationships with senior leaders and teams
• Partner with the Security team to continuously improve IT security posture
• Own technical documentation, support runbooks, and integration templates
• Provide mentorship to junior staff
• Drive AI tool adoption and identify opportunities for AI integration into workflows
• Build internal tools (CLIs, bots, and dashboards) for the IT team

• Own the end-to-end onboarding and offboarding process
• Provide technical support and assistance via phone, email, slack, or remote desktop
• Act as an escalation point for complex support issues
• Collaborate with the broader IT team to ensure tickets are resolved accurately and on time
• Participate in the administration of core SaaS platforms
• Own hardware lifecycle management across Apple devices
• Maintain accurate hardware asset inventory
• Identify and drive process improvements across IT operations
• Contribute to the IT knowledge base
• Stay current on emerging technology

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