JetBlue

Senior Project Manager, Culture & Engagement

JetBlue

full-time

Posted on:

Location Type: Hybrid

Location: Long Island City • Florida • New York • United States

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Salary

💰 $56,500 - $103,100 per year

Job Level

Senior

About the role

  • Manage a portfolio of culture and crewmember experience projects with clear timelines, milestones, and deliverables.
  • Execute the culture and engagement strategy by driving project plans that align with company priorities.
  • Partner with Values Committees, operational leaders, and support center teams to deliver programs and recognition moments.
  • Own cross-functional workstreams, managing scope, risks, budgets, schedules, and stakeholder expectations.
  • Translate cultural insights, engagement data, and frontline feedback into practical project actions and recommendations.
  • Lead scaling and localization of culture initiatives across airports, support center groups, and operational teams.
  • Manage the design and delivery of recognition programs and signature moments across the Crewmember lifecycle.
  • Develop project communication plans with Corporate Communications and Marketing to support visibility and engagement.
  • Facilitate meetings, workshops, listening sessions, and focus groups to gather input and advance project outcomes.
  • Build project plans, documentation, business cases, and metrics, and maintain dashboards and reporting for leadership visibility.
  • Support crisis-response cultural efforts as needed.
  • Other duties as assigned.

Requirements

  • Bachelor’s Degree OR demonstrated capability to perform responsibilities with a High School Diploma/GED and at least four (4) years of relevant experience.
  • Three (3) years of experience in project management or related field.
  • Experience leading cross-functional projects with multiple stakeholders.
  • Strong understanding of project planning methodologies and tools.
  • Demonstrated organizational skills with the ability to plan, prioritize, and execute under tight timelines.
  • Self-starter able to work independently with urgency, attention to detail, and passion for the work.
  • Excellent written and verbal communication skills, including facilitation and presentation.
  • Proficient at analyzing data, interpreting insights, and translating them into practical project recommendations.
  • Ability to work flexible hours and be available for emergency response on short notice for unplanned events, including incident and crisis response.
  • Proficiency with Microsoft Office suite.
  • Available for overnight travel as needed (30%).
  • In possession of valid travel documents and the ability to travel in and out of the United States.
  • Must pass a pre-employment drug test.
  • Must be legally eligible to work in the country in which the position is located.
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship.
Benefits
  • access to healthcare benefits
  • 401(k) plan and company match
  • crewmember stock purchase plan
  • short-term and long-term disability coverage
  • basic life insurance
  • free space available travel on JetBlue
  • and more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementproject planning methodologiesdata analysisinsight interpretationrecognition program designbudget managementrisk managementschedule managementstakeholder managementdashboard reporting
Soft Skills
organizational skillscommunication skillsfacilitation skillspresentation skillsattention to detailself-starterability to work independentlyability to prioritizeurgencypassion for work