High School Diploma or General Education Development (GED) Diploma
At least eighteen (18) years old
One (1) year of customer service or sales experience
Strong interpersonal and listening skills
Complete fluency in written and spoken English
Candidates must complete an assessment that evaluates the job qualifications/characteristics of Adaptability, Customer Service, and Safety Orientation using AI- or statistically-based scoring
Must be able to adhere to JetBlue Uniform Policy Manual Standards
Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
Experience using a mouse, computer, keyboard and basic word processing, email and office applications
Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements
Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
Experience performing under pressure and within fixed time constraints
Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards
Depending on location, may need to acquire and maintain a United States Customs Clearance
Available for occasional overnight travel (10%)
Must pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required, this position is not eligible for visa sponsorship
For internal candidates, good standing in attendance performance and safety

Benefits

access to healthcare benefits
a 401(k) plan and company match
crewmember stock purchase plan
short-term and long-term disability coverage
basic life insurance
free space available travel on JetBlue
more

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicesales experienceflight reservationsluggage handlingboarding coordinationcabin preparationcommunication with handheld radiosbasic word processingemail applicationsoffice applications

Soft Skills

interpersonal skillslistening skillsadaptabilitycustomer service orientationsafety orientationability to perform under pressureflexibilitystrong communication skills

Certifications

High School DiplomaGeneral Education Development (GED) DiplomaSecurity Identification Display Area (SIDA) Badgevalid Driver LicenseUnited States Customs Clearance