iTech AG

Systems Engineer

• Provide key input and support into technical designs for various projects for our Federal Government customer.
• Report to MQ/Middleware Task Lead.
• Provide 24x7x365 via an on-call rotation for integration support for all Middleware components (including networking) and supported applications interfaces.
• Support configuration queue managers and brokers.
• Support efforts to automate operation and maintenance functions.
• Support patching and maintenance.
• Supporting Application team troubleshooting and root cause analysis.
• Engaging Vendor as required for technical support.
• Maintain the status of all tasks and projects in Jira and/or ServiceNow.
• Provide on-call incident and change request support according to the approved process/procedures, coordinating with Enterprise Operations Center (EOC) incident management staff, application owners, and technical SMEs as necessary.
• Other duties as assigned.

ActiveMQ Middleware Systems Engineer

ServiceNow

• Design, configure, and develop solutions across the ServiceNow platform in alignment with federal requirements and platform governance standards
• Lead implementation and enhancement of ServiceNow IRM capabilities, including Policy Management, Compliance Management, Controls, and related governance workflows
• Design and implement complex workflow-driven solutions using Flow Designer, workflow automation patterns, approvals, task orchestration, escalations, and exception handling logic
• Develop and maintain custom applications, scoped development, business rules, UI policies, client scripts, script includes, ACLs, and integrations as required
• Develop and maintain custom UI components and front-end logic using JavaScript, HTML, and ServiceNow UI frameworks as needed
• Build and enhance advanced IRM process automation, including control testing workflows, risk acceptance workflows, issue remediation tracking, and compliance evidence collection processes
• Support development and implementation of Performance Analytics / Platform Analytics dashboards, KPIs, and reporting for risk and compliance visibility (preferred)
• Work closely with business analysts, architects, project managers, and federal stakeholders to ensure requirements are clearly understood, validated, and implemented
• Adhere to established platform governance, change management, security review, and quality assurance processes
• Provide technical input during requirements discussions to drive feasible, secure, and maintainable solutions
• Support documentation efforts, including technical design artifacts, configuration guides, workflow diagrams, and operational support documentation
• Support later-phase rollout and configuration of IRM functionality including Policy and Compliance Management and Audit Management, ensuring alignment with industry best practices and federal audit readiness expectations

Senior ServiceNow Developer – Platform Analytics, IRM

Manager

• Serve as an embedded member of the ServiceNow development team, supporting sprint and release activities
• Execute OCM activities aligned to system development timelines (e.g., releases, feature rollouts)
• Conduct stakeholder analysis and assess change impacts at the feature and process level
• Support communication planning and execution tied to specific releases.
• Develop and deliver instructor-led and virtual training sessions aligned with system releases
• Provide basic ServiceNow platform training and role-based process training (HAM, SAM, ITOM)
• Adapt training content quickly based on evolving requirements in an Agile environment
• Support training evaluations and continuous improvement
• Create practical, task-based job aids and quick reference guides for end users
• Document workflows and procedures directly tied to implemented ServiceNow features
• Ensure documentation is clear, concise, and compliant with Section 508 accessibility standards
• Maintain and update materials in alignment with iterative releases
• Partner daily with developers to understand system changes
• Participate in Agile ceremonies (e.g., sprint planning, demos) as needed
• Translate technical requirements and configurations into user-friendly materials
• Provide post-release support, including office hours and user assistance
• Other duties as assigned

Organization Change Manager

Business Analyst

• Engage with stakeholders to gather, document, and validate business requirements
• Translate business needs into clear, structured user stories with acceptance criteria
• Conduct process analysis and identify improvement opportunities
• Facilitate workshops, discovery sessions, and backlog grooming sessions
• Document functional requirements, process flows, and use cases
• Analyze and define requirements across ServiceNow module
• Understand platform capabilities and recommend standard OOB solutions where possible
• Support UAT planning and execution
• Assist in release documentation and change communications
• Ensure alignment with platform governance and best practices established by iTech AG

Project Manager

• Manage small project schedules, budgets, and deliverables.
• Track financials and support Earned Value Management (EVM) reporting.
• Develop and distribute regular project reports, forecasts, and documentation.
• Facilitate effective communication and coordination across departments and teams.
• Assist with subcontractor onboarding and monitoring deliverables.
• Use project management tools (e.g., Unanet, MS Project) to maintain task and milestone tracking.
• Support project setup in financial and reporting systems (e.g., Unanet, Costpoint).
• Maintain compliance with contract terms, funding allocations, and reporting formats.
• Other duties as assigned.

Project Coordinator

• Engage with stakeholders to gather, document, and validate business requirements
• Translate business needs into clear, structured user stories with acceptance criteria
• Conduct process analysis and identify improvement opportunities
• Facilitate workshops, discovery sessions, and backlog grooming sessions
• Document functional requirements, process flows, and use cases
• Analyze and define requirements across ServiceNow module, specifically SPM
• Understand platform capabilities and recommend standard OOB solutions where possible
• Support UAT planning and execution
• Assist in release documentation and change communications
• Ensure alignment with platform governance and best practices established by iTech AG

ServiceNow Business Analyst

• Collaborate with cross-functional teams to understand ServiceNow requirements and create test plans and test cases that align with business needs
• Execute test cases and document test results, defects, and issues
• Work closely with development teams to reproduce, analyze, and debug issues, and ensure that defects are resolved before software releases
• Provide feedback on product quality and suggest process improvements to ensure that high-quality software is consistently delivered
• Perform functional, regression, and integration testing, and participate in exploratory testing as required
• Ensure that all testing activities are aligned with the Agile development process, and participate in Agile ceremonies as required
• Other duties as assigned

ServiceNow QA Tester

• Help build and enhance ServiceNow solutions
• Work alongside experienced developers, architects, and platform owners
• Deliver secure solutions for public sector clients

ServiceNow Developer II

• Lead the stand up and ongoing administration of a new ServiceNow instance
• Configure core system settings including users, roles, groups, access controls, and system properties
• Establish environment strategy across development, test, and production
• Configure LDAP integration for user provisioning
• Implement SSO authentication using SAML or OAuth
• Install and maintain MID Servers
• Configure standard out of the box workflows and module settings
• Configure and administer Hardware Asset Management lifecycle settings
• Configure Software Asset Management normalization and compliance features
• Deploy and administer ITOM Discovery and CMDB population
• Maintain CMDB data integrity and governance controls
• Ensure alignment with ServiceNow leading practices
• Develop and execute structured testing plans for platform changes
• Support regression testing prior to releases and upgrades
• Partner with stakeholders to coordinate user acceptance testing
• Validate integrations including LDAP SSO and Discovery
• Document testing results and ensure audit readiness
• Maintain instance health, performance, and security
• Manage role based access controls
• Support upgrades and patching activities
• Create documentation, standards, and runbooks
• Establish governance and change management processes
• Partner with IT, Security, Procurement, and Operations stakeholders
• Establish update set and release management processes

ServiceNow Platform Administrator

• Design, develop, and configure ServiceNow solutions to support federal program requirements
• Build and maintain custom applications, workflows, business rules, and UI policies
• Develop and enhance ServiceNow ITSM, ITOM and CMDB functionality
• Design, develop, and support ServiceNow portals and web-based user experiences, including Service Portal and/or UI Builder
• Collaborate with ServiceNow Architects to implement scalable, standards-based solutions
• Participate in Agile and SAFe ceremonies, including sprint planning, reviews, and retrospectives
• Perform code reviews and ensure adherence to development standards and best practices
• Support platform upgrades, patching, and performance tuning
• Troubleshoot and resolve ServiceNow defects and production issues
• Ensure configurations and customizations align with federal security and compliance requirements
• Contribute to technical documentation and knowledge sharing across the team

ServiceNow Engineer

• Engage with stakeholders to gather, document, and validate business requirements
• Translate business needs into clear, structured user stories with acceptance criteria
• Conduct process analysis and identify improvement opportunities
• Facilitate workshops, discovery sessions, and backlog grooming sessions
• Document functional requirements, process flows, and use cases
• Analyze and define requirements across ServiceNow module
• Understand platform capabilities and recommend standard OOB solutions where possible
• Support UAT planning and execution
• Assist in release documentation and change communications
• Ensure alignment with platform governance and best practices established by iTech AG
• Other duties as assigned

Business Analyst – ServiceNow

• Design, configure, and develop solutions across the ServiceNow platform in alignment with federal requirements and platform governance standards
• Lead implementation and enhancement of ServiceNow IRM capabilities, including Policy Management, Compliance Management, Controls, and related governance workflows
• Design and implement complex workflow-driven solutions using Flow Designer, workflow automation patterns, approvals, task orchestration, escalations, and exception handling logic
• Develop and maintain custom applications, scoped development, business rules, UI policies, client scripts, script includes, ACLs, and integrations as required
• Develop and maintain custom UI components and front-end logic using JavaScript, HTML, and ServiceNow UI frameworks (UI Builder, Service Portal, UI Policies, Client Scripts) as needed
• Build and enhance advanced IRM process automation, including control testing workflows, risk acceptance workflows, issue remediation tracking, and compliance evidence collection processes
• Support development and implementation of Performance Analytics / Platform Analytics dashboards, KPIs, and reporting for risk and compliance visibility (preferred)
• Work closely with business analysts, architects, project managers, and federal stakeholders to ensure requirements are clearly understood, validated, and implemented
• Adhere to established platform governance, change management, security review, and quality assurance processes
• Provide technical input during requirements discussions to drive feasible, secure, and maintainable solutions
• Support documentation efforts, including technical design artifacts, configuration guides, workflow diagrams, and operational support documentation
• Support later-phase rollout and configuration of IRM functionality including Policy and Compliance Management and Audit Management, ensuring alignment with industry best practices and federal audit readiness expectations
• Other duties as assigned

ServiceNow IRM Developer

• Perform day-to-day ServiceNow system administration activities
• Manage users, groups, roles, and access controls
• Configure and maintain forms, lists, UI policies, and basic workflows
• Support incident, request, change, and knowledge processes
• Monitor system health and assist with basic troubleshooting and issue resolution
• Apply platform updates, patches, and configurations under guidance from senior team members
• Support platform governance and configuration management processes
• Assist with testing and validation of new features and enhancements
• Document configurations, procedures, and standard operating processes
• Participate in Agile ceremonies as part of the delivery team
• Ensure platform activities align with federal security and compliance requirements

ServiceNow System Administrator

• Design, develop, and configure ServiceNow solutions to support federal program requirements
• Build and maintain custom applications, workflows, business rules, and UI policies
• Develop and enhance ServiceNow ITSM and/or CSM functionality
• Design, develop, and support ServiceNow portals and web-based user experiences, including Service Portal and/or UI Builder
• Collaborate with ServiceNow Architects to implement scalable, standards-based solutions
• Participate in Agile and SAFe ceremonies, including sprint planning, reviews, and retrospectives
• Perform code reviews and ensure adherence to development standards and best practices
• Support platform upgrades, patching, and performance tuning
• Troubleshoot and resolve ServiceNow defects and production issues
• Ensure configurations and customizations align with federal security and compliance requirements
• Contribute to technical documentation and knowledge sharing across the team
• Support and enhance CSM knowledge enablement through Knowledge Base integration, taxonomy improvements, and self-service experience optimizations
• Other duties as assigned