iTech AG

Consultant

• Serve as the technical authority for Vulnerability Response, Security Incident Response, Platform Analytics, and SecOps integrations.
• Architect end-to-end SecOps solutions tailored to enterprise environments.
• Lead complex workshops, provide expert guidance on system design, data flows, and integration patterns.
• Configure advanced workflows, automations, and integrations with security tools and enterprise systems.
• Oversee technical quality across sprints, ensuring scalable, secure, and performant configurations.
• Mentor technical teams and support strategic roadmap planning with customer leadership.

Principal Technical Consultant

• Lead technical design sessions and provide expert guidance during workshops.
• Configure and customize ServiceNow applications, including Platform Analytics, Agile Development, Alignment Planner Workspace, Demand Management, Project Management, Resource Management, Timecard Management, and Collaborative Work Management.
• Develop and refine user stories in partnership with Product Owners and stakeholders.
• Implement and support integrations between ServiceNow and external systems.
• Mentor platform administrators and junior consultants in best practices and technical standards.
• Ensure solutions adhere to architectural governance, process objectives, and long-term roadmap strategies.

Senior Technical Consultant

Business Operations

• Lead process definition, optimization, and alignment across ServiceNow Risk solutions
• Facilitate workshops to define current-state and future-state processes
• Guide Product Owners through story creation, prioritization, and refinement
• Recommend best practices for governance, compliance, and risk programs
• Support integration strategies that streamline data sharing and reporting

Senior Business Process Consultant

ServiceNow

• Develop, test, and deploy workflow automations and integration scripts within the enterprise platform.
• Assist with migration activities from development to production environments.
• Provide hypercare support immediately following production deployment to ensure stability and performance.
• Collaborate with the functional and technical teams to identify process improvements.
• Create and maintain documentation for workflows, configuration changes, and system enhancements.
• Troubleshoot and resolve minor system or automation issues efficiently.

ServiceNow Developer – Junior/Mid-Level

• Define and assist in the creation of the overall strategy and roadmap for HAM, SAM, and ITOM capabilities.
• Translate business objectives (cost optimization, compliance, risk control, service reliability) into clear functional requirements and user stories.
• Act as the primary point of contact for stakeholders for all HAM/SAM/ITOM topics.
• Establish and maintain governance, policies, and standards for asset and operations management.
• Define and optimize end-to-end hardware lifecycle processes.
• Ensure data quality and integrity across CMDB and Asset records, including reconciliation and normalization rules.
• Define controls to ensure compliance with hardware security and lifecycle policies.
• Define and maintain software asset lifecycle processes.
• Enable optimization of software spending, including identification of unused/underused licenses and opportunities for consolidation.
• Oversee implementation and ongoing tuning of license models, discovery sources, and reconciliation logic.
• Define functional requirements for discovery, event management, service mapping, and monitoring integration.
• Collaborate with infrastructure, network, and application teams to maintain accurate service maps and CI relationships.
• Ensure ITOM processes support resiliency, incident/problem management, and change management needs.

ServiceNow Functional Lead

Program Manager

• Lead and manage initiatives that showcase the capabilities of the ServiceNow platform
• Collaborate with technical architects and leadership to design and deliver demos
• Create compelling PowerPoints and recordings of key demos
• Coordinate activities across multiple ServiceNow-focused projects
• Act as a key advisor in presales and program activities
• Partner with cross-functional teams to ensure high-quality outcomes
• Support proposal development and presales customer meetings

• Customize and configure the ServiceNow CSM module to meet business requirements.
• Develop and implement custom applications and integrations within the ServiceNow platform.
• Design and configure workflows, business rules, UI policies, and client scripts.
• Implement end-to-end ServiceNow CSM solutions, including case management, service management, and knowledge management.
• Integrate ServiceNow CSM with third-party applications and other ServiceNow modules.
• Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
• Work closely with ServiceNow architects, administrators, and other development teams to ensure cohesive solutions.
• Create and maintain technical documentation, including design specifications, test cases, and user guides.
• Ensure compliance with IT security policies and data privacy regulations.

ServiceNow Developer

• Participate in a 10-week ServiceNow Developer Training Program
• Assigned hands-on development tasks on an internal ServiceNow Application
• Troubleshoot and enhance ServiceNow solutions
• Document code, processes, and enhancements

ServiceNow Technical Analyst

Business Analyst

• Lead business analysis efforts across all ServiceNow modules
• Conduct discovery workshops, journey mapping, and persona definition to capture functional and non-functional requirements
• Translate high-level business needs into actionable epics, user stories, and acceptance criteria
• Serve as the Product Owner, defining vision, roadmap, and value delivery for ServiceNow capabilities
• Facilitate backlog grooming, sprint planning, and prioritization
• Validate sprint outcomes against acceptance criteria and oversee UAT
• Develop comprehensive knowledge articles, training materials, and communication assets
• Support sprint planning, risk and dependency tracking, and milestone management under agile delivery frameworks
• Prepare and lead Pre-Project Planning, Decomposition, and Readiness Review sessions
• Maintain end-to-end project documentation, including decision logs and action trackers
• Manage small teams of analysts or junior staff
• Build trusted relationships with business owners, solution architects, and technical leads
• Lead stakeholder communications, preparing briefings, demos, and platform updates
• Coordinate across agencies, vendors, and internal program offices
• Champion continuous improvement by analyzing process efficiency, feedback, and platform data
• Collaborate with technical teams to explore and implement AI/ML solutions
• Stay current with ServiceNow releases, features, and best practices
• Identify opportunities to rationalize legacy applications and onboard new business functions to ServiceNow
• Support cross-module alignment and data integrity between IT, HR, Finance, and Procurement workflows

Senior Business Analyst

• Provide ServiceNow architecture and technical expertise for a federal client
• Provide strategic recommendations around technical best practices and industry trends
• Analyze and estimate the time required to design, develop, and implement the technical solutions
• Analyze and evaluate business needs and translate those needs to the ServiceNow technology architecture
• Align organization goals to appropriate ServiceNow solutions to achieve business objectives
• Provide top-level business and technology architecture consultancy services to clients
• Support client technical deliverables including architecture and design documents
• Collaborate with a larger group of Business SMEs, solution, and technical architects to elevate technical direction

ServiceNow Scrum Architect

Business Development Rep

• Lead the development and execution of commercial go-to-market strategies that align with iTech AG’s service offerings and market differentiators.
• Identify, qualify, and manage the pursuit of new business opportunities, guiding prospects through the full sales cycle from lead generation to contract execution.
• Meet or exceed established sales targets and performance metrics as defined by leadership.
• Develop strong relationships with key stakeholders, decision-makers, and influencers within target markets.
• Build and maintain a qualified sales pipeline using CRM and data-driven forecasting to inform strategy and resource needs.
• Collaborate with internal teams, including marketing, proposal, solutions, and delivery, to develop tailored client solutions and ensure smooth post-sale handoff.
• Stay current on industry trends, market conditions, and competitive landscape to shape positioning and outreach efforts.
• Represent iTech AG at client meetings, conferences, and industry events to drive brand visibility and thought leadership.
• Provide regular updates and insights to executive leadership on pipeline activity, client feedback, and strategic growth areas.
• Collaborate, finetune, and introduce best practices to current processes that would better support the nonfederal market.
• Perform other duties as assigned.

Director, Commercial Business Development

• Consistently engages and collaborates with architects, the government client, customers, and the backlog team to define and prioritize features, determine the best solution to be implemented, and communicate the path forward.
• Facilitates and executes backlog refinement sessions with architects and the government client.
• Serves as the People Manager for 3 of the team product owners where the company's performance review policies will be applied.
• Supervises 1 of the team product owners to ensure that they are fulfilling their everyday role tasks; provides feedback to their employer on an as needed basis.
• Active member of the leadership team who collaborates frequently with the other managers with the client and internally to provide backlog updates and to brainstorm and implement process improvements for the program.
• Engages with the ServiceNow Product Team as needed to gather out of the box requirements and to gain awareness on the product roadmap associated with our program.
• Prepare all 4 Scrum Teams for the PI Planning event by obtaining approval on all backlog features and assigning them to the teams accordingly.
• Utilize JIRA and Confluence to effectively manage the backlog items and processes related to product owners and product managers.

Product Manager – ServiceNow

• Provide overall project management and leadership for the implementation of SaaS-based IT Asset Management solutions (SAM, HAM, and ITOM Visibility).
• Develop and maintain the project schedule, ensuring all deliverables, milestones, and deadlines are met in accordance with customer requirements.
• Coordinate and facilitate requirements workshops, stakeholder interviews, and status meetings with IT, Finance, Procurement, and other departments.
• Oversee the work of technical teams responsible for configuration, data integration, testing, and workflow development; ensure activities are aligned with scope and objectives.
• Manage project risks, issues, decisions, and changes, escalating and resolving items with stakeholders as appropriate.
• Ensure quality assurance processes are followed, including planning and oversight of testing activities and incorporation of user feedback.
• Provide regular project status reports, including progress, risks, issues, and financial forecasts, to leadership and stakeholders.
• Serve as the primary point of contact between iTech AG and the customer, ensuring effective communication and alignment throughout the project.
• Support knowledge transfer activities by coordinating training sessions and ensuring delivery of required documentation.
• Ensure compliance with project governance, quality, safety, and configuration management requirements.
• Perform other duties necessary to achieve successful delivery and customer acceptance.

ServiceNow Project Manager

Solutions Engineer

• Lead capture and solution strategy for pursuits across federal IT and mission domains including RFP/RFQ/RFI responses.
• Own the technical and management proposal volumes, crafting compelling, compliant narratives that highlight iTech AG’s discriminators and value.
• Partner with BD, capture, and delivery leadership to qualify opportunities, define win themes, discriminators, price-to-win strategies, and innovative solution approaches.
• Lead discovery workshops to uncover business needs and technical requirements.
• Architect solutions leveraging cloud platforms (AWS, Azure, GCP); application development and microservices; data, analytics, and AI/ML; and ServiceNow (CRM, PSDS, FSM, EAM, ITSM, HRSD, SPM, and custom apps).
• Facilitate executive-level workshops and technical deep dives to align solutions with mission outcomes and stakeholder needs.
• Support oral proposal presentations as solution lead and storyteller; deliver tailored demos, POCs, and ROI/value conversations to executive audiences.
• Build solution roadmaps integrating modernization, cybersecurity, interoperability, and long-term O&M sustainment.
• Engage and manage technology partners (ServiceNow, Salesforce, Microsoft, AWS, etc.) to co-develop and position differentiated offerings.
• Develop compelling proposal graphics, marketing materials, and executive-level PowerPoint presentations to support capture meetings, proposals, and orals.
• Mentor and coach solution contributors (junior architects, proposal writers, SMEs), while building reusable solution assets and playbooks.
• Engage with C-level executives and agency leaders to shape opportunities, build consensus, and close deals by demonstrating executive presence, facilitation, and persuasive storytelling.
• Contribute thought leadership through white papers, customer forums, industry events, and internal solution communities.

Presales Solution Architect

• OVERVIEW iTech AG is seeking a strong ServiceNow Application Developer with solid custom widget development experience to support our federal customer. ROLES AND RESPONSIBILITIES Develop custom features, and workflows to satisfy business needs Design and develop queries, reports, and dashboards Design, develop, and articulate solutions based on a customer’s strategic business or technical requirements Work with remote teams and clients Work independently as well as collaboratively Work closely with IT and Business teams to develop and enhance ServiceNow capabilities Build customized ServiceNow application Apply technical expertise to enhance team capabilities Lead the development team to architect and deploy solutions using ServiceNow platform Work with customer team members to capture business requirements and translate them into appropriate technical solutions Communicate technical solutions to non-technical audience Other duties as assigned MINIMUM QUALIFICATIONS 6+ years of experience as a ServiceNow developer Experience in implementing the ServiceNow Service Portal, building custom applications, which include but not limited to custom tables, catalog items, workflows, script includes, portal widgets, and business rules ServiceNow Custom application development experience Expertise with JavaScript, HTML, and CSS Strong experience in producing quality client-facing deliverable content Strong communication skills (written and verbal), strong interpersonal skills, customer-centric attitude EDUCATION AND CERTIFICATIONS Bachelor’s Degree ServiceNow Certified Application Developer PREFERRED QUALIFICATIONS ServiceNow Certified System Administrator (nice to have) SECURITY CLEARANCE Active Public Trust or the ability to obtain a Public Trust Pursuant to a government contract, US citizenship is required iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, citizenship, genetic information, marital status, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws. iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to accommodations@itechag.com . Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request. Apply Apply Later ← Back to Current Openings Share LinkedIn Facebook Twitter Email Similar Jobs {{ job.title }} Powered by Jobvite

ServiceNow Application Developer

Product Manager

• Support and guide definition, implementation, and delivery of software products and features focused on modernizing various software systems.
• Define, prioritize, and manage the assigned team product backlog to ensure the development team delivers maximum business value.
• Work with the government team to clarify requirements (initiatives, features, & stories).
• Assist in managing and refining the team product feature backlog.
• Lead user story development and refinement of acceptance criteria.
• Prioritize functionality into sprints and coordinate management of expectations.
• Support program-level functional roadmap development.
• Provide functional needs and depth of understanding to the team during sprint planning.
• Support and highlight business value presentations at system demos and iteration reviews.
• Coordinate efforts across the program and work dependencies with the greater team.
• Facilitate team backlog refinement.
• Perform other duties as assigned.
• Must work east coast work hours.