ServiceNow Platform Administrator

iTech AG

ServiceNow System Administrator maintaining platform stability across federal and commercial clients. Involves managing updates, configurations, and integrations for scalable implementations.

Posted 7/2/2026full-timeRemote • Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ServiceNowSOAP

About the role

Key responsibilities & impact

Administer and maintain ServiceNow instances across development, test, and production environments
Configure core platform components including users, groups, roles, access controls, system properties, platform settings, and reference data
Support platform setup for new environments and assist in foundational instance configuration
Maintain platform stability through proactive monitoring, controlled configuration, and ServiceNow administration best practices
Manage Role-Based Access Control, Access Control Lists, user criteria, and data visibility rules for applications such as Knowledge Management and Service Catalog
Configure and support LDAP integration, SSO authentication, and platform security hardening activities
Manage update sets, application promotions, and release migration activities
Support ServiceNow Store and application repository updates, including scoped application lifecycle management
Perform and coordinate instance cloning activities across environments
Support platform upgrades, patching, and regression validation
Review system logs, performance metrics, and error reports to proactively resolve issues
Develop and execute structured test plans for platform changes
Build and maintain Automated Test Framework test suites
Support regression testing, validation, and User Acceptance Testing during upgrades and releases
Maintain integrity of CMDB records, configuration items, relationships, reference data, and core platform data structures
Administer Knowledge Management, including lifecycle, publishing, and access controls
Ensure test evidence and documentation support audit and compliance requirements
Support validation and troubleshooting of platform integrations, including REST/SOAP data flows as applicable
Support platform governance processes, including change workflows, release controls, naming conventions, configuration standards, and citizen development guardrails
Monitor instance health, respond to platform incidents, troubleshoot issues using logs and diagnostics, maintain documentation, and collaborate with developers, architects, security teams, and business stakeholders.

Requirements

What you’ll need

3+ years of ServiceNow administration experience
Hands-on experience administering and supporting ServiceNow environments across development, test, and production instances
Strong understanding of user, group, and role administration; ACLs and security model fundamentals; system properties and platform configuration; and update sets and release promotion processes
Experience with LDAP integration and SSO configuration
Experience supporting platform testing and structured validation efforts
Strong troubleshooting skills and ability to interpret system logs and platform behavior.
Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience
ServiceNow Certified System Administrator.

Benefits

Comp & perks

iTech AG is an Equal Opportunity Employer.
Commitment to working with and providing reasonable accommodations to individuals with disabilities.
Offer to email for accommodation requests.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNow ConfigurationRole-Based Access ControlAccess Control ListsUpdate Sets ManagementAutomated Test FrameworkCMDB ManagementPlatform Security HardeningStructured Test PlansInstance CloningPerformance Metrics Analysis

Soft Skills

CollaborationProblem-SolvingCommunication

Certifications

ServiceNow Certified System Administrator