ServiceNow ITSM Business Process Consultant

iTech AG

ITSM Business Process Consultant leading ITSM implementation initiatives for iTech AG. Responsible for stakeholder alignment and delivering actionable outputs.

Posted 5/28/2026full-timeRemote • Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Serve as the primary point of accountability for SOW delivery
Establish and manage engagement governance, cadence, and reporting
Build strong relationships with client leadership and key ITSM stakeholders across the organization
Lead executive communications, including steering committees and status reporting
Lead end-to-end ITSM implementation activities across multiple business units and technology teams
Facilitate workshops to capture: Current-state service management processes (incident, problem, change, request fulfillment), Variations across teams and departments (operational, data, compliance), Pain points, gaps, and optimization opportunities
Define future-state ITSM process frameworks aligned to target platform and tooling capabilities
Develop standardization and harmonization recommendations across service domains and business units
Coordinate across diverse stakeholders including: IT operations, infrastructure, and service desk teams, Business unit owners and end-user representatives, Compliance, security, and audit stakeholders
Drive alignment on common vs. business-unit-specific ITSM requirements
Identify risks, dependencies, and organizational change impacts
Own quality and completion of all implementation outputs, including: Process maps (current/future state), ITSM requirements documentation, Gap analysis and recommendations, Executive summaries and decision materials
Ensure deliverables are clear, actionable, and implementation-ready
Provide direction and oversight to BA/BPC resources
Delegate and manage workstreams while ensuring consistency and quality
Review and refine deliverables produced by supporting team members
Align ITSM implementation outputs with the broader IT transformation roadmap
Partner with technology and architecture teams to ensure feasibility and integration with existing CMDB, ITAM, and service management tooling
Support transition into design, configuration, and deployment phases
Other duties as assigned

Requirements

What you’ll need

5+ years of experience in consulting, business analysis, or IT service management
Proven experience leading workstreams or engagements in complex, matrixed environments
Strong background in ITSM process implementation and transformation
Experience collaborating with diverse stakeholders across business and IT functions
Demonstrated ability to facilitate workshops and drive stakeholder alignment
Excellent communication skills, including executive-level presentation ability.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account iTech AG Website LinkedIn All Job Openings 51 - 200 employees Founded 2008 🔒 Cybersecurity Consulting
Cybersecurity
Software Development iTech AG is a company that provides advanced technology solutions aimed at unlocking the potential of organizations in both the public and private sectors. They specialize in modernizing systems and processes through a variety of services including management consulting, portfolio, program, and project management, agile transformation, digital platforms, digital innovations, cloud and infrastructure, and cybersecurity. iTech AG is noted for its capability to tailor and implement agile solutions and their approach to secure enterprise operations. As a ServiceNow Elite Partner, they work with leading technology companies to deliver innovative solutions that meet evolving market and customer needs. ServiceNow ITSM Business Process Consultant 🔥 0 minutes ago ⚔️ Virginia – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🔧 ServiceNow Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the primary point of accountability for SOW delivery
Establish and manage engagement governance, cadence, and reporting
Build strong relationships with client leadership and key ITSM stakeholders across the organization
Lead executive communications, including steering committees and status reporting
Lead end-to-end ITSM implementation activities across multiple business units and technology teams
Facilitate workshops to capture: Current-state service management processes (incident, problem, change, request fulfillment), Variations across teams and departments (operational, data, compliance), Pain points, gaps, and optimization opportunities
Define future-state ITSM process frameworks aligned to target platform and tooling capabilities
Develop standardization and harmonization recommendations across service domains and business units
Coordinate across diverse stakeholders including: IT operations, infrastructure, and service desk teams, Business unit owners and end-user representatives, Compliance, security, and audit stakeholders
Drive alignment on common vs. business-unit-specific ITSM requirements
Identify risks, dependencies, and organizational change impacts
Own quality and completion of all implementation outputs, including: Process maps (current/future state), ITSM requirements documentation, Gap analysis and recommendations, Executive summaries and decision materials
Ensure deliverables are clear, actionable, and implementation-ready
Provide direction and oversight to BA/BPC resources
Delegate and manage workstreams while ensuring consistency and quality
Review and refine deliverables produced by supporting team members
Align ITSM implementation outputs with the broader IT transformation roadmap
Partner with technology and architecture teams to ensure feasibility and integration with existing CMDB, ITAM, and service management tooling
Support transition into design, configuration, and deployment phases
Other duties as assigned 🎯 Requirements
5+ years of experience in consulting, business analysis, or IT service management
Proven experience leading workstreams or engagements in complex, matrixed environments
Strong background in ITSM process implementation and transformation
Experience collaborating with diverse stakeholders across business and IT functions
Demonstrated ability to facilitate workshops and drive stakeholder alignment
Excellent communication skills, including executive-level presentation ability. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Lead ServiceNow Architect 🔥 16 hours ago ICF 5001 - 10000 ☁️ SaaS ⚡ Energy Website LinkedIn All Job Openings ServiceNow Platform Architect leading design, governance, and evolution of the ServiceNow platform for ICF. Collaborating with business stakeholders and delivering high-performing solutions. 🇺🇸 United States – Remote 💵 $119.3k - $202.8k / year 💰 $30M Grant on 2021-03 ⏰ Full Time 🟠 Senior 🔧 ServiceNow 🦅 H1B Visa Sponsor Senior ServiceNow Experience Engineer – Portal Development 🔥 16 hours ago Servos 11 - 50 🏛️ Government ☁️ SaaS 🚗 Transport Website LinkedIn All Job Openings Senior Experience Engineer creating user-centered digital experiences on ServiceNow for clients. Collaborating on design, development, and implementation with a focus on high-quality output and ServiceNow best practices. 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 🔧 ServiceNow Account Executive – Telecom Vertical, ServiceNow, AI Consulting Services 🕒 2 days ago NewRocket 501 - 1000 🏢 Enterprise 🔐 Security Website LinkedIn All Job Openings Account Executive driving Telecom Sales across East Coast technology companies for NewRocket. Focused on relationship building and workflow transformation in telecom sectors. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🔧 ServiceNow ServiceNow Governance Lead 🕒 2 days ago Corporate Relations — IIT Delhi 1 - 10 📚 Education 🤝 B2B 🏢 Enterprise Website LinkedIn All Job Openings ServiceNow Governance Lead overseeing platform architecture and governance for an innovative environmental consulting firm. Driving strategic alignment and optimizing platform performance with organizational goals. 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 🔧 ServiceNow Senior Tech Lead – ServiceNow 🕒 5 days ago RTX 10,000+ employees 🚀 Aerospace Website LinkedIn All Job Openings Senior Technical Lead for ServiceNow solutions in a global aerospace and defense company. Driving business value through collaboration and technical leadership across multiple agile squads. 🇺🇸 United States – Remote 💵 $132.4k - $251.6k / year ⏰ Full Time 🟠 Senior 🔧 ServiceNow View More ServiceNow Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

ITSM process implementationgap analysisprocess mappingrequirements documentationservice management toolingconfiguration management database (CMDB)IT asset management (ITAM)change managementincident managementrequest fulfillment

Soft Skills

stakeholder alignmentexecutive communicationworkshop facilitationrelationship buildingorganizational change managementdelegationquality assurancereportinggovernancecollaboration