ServiceNow Architect – Field Service Management, FSM

iTech AG

ServiceNow Architect leading solution design and architecture for Intelas Next Generation CMMS program. Collaborating across multiple ServiceNow products and healthcare integration frameworks.

Posted 7/14/2026full-timeRemote • Virginia • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in ServiceNow architecture and implementation, particularly in Field Service Management (FSM) and Enterprise Asset Management (EAM). Proficient in configuring ServiceNow solutions, data models, and integrations while leading Agile delivery teams.

Highest-signal resume keywords

ServiceNow ArchitectureField Service Management (FSM)IntegrationHub and REST/SOAP APIsJavaScript and Glide APIsAgile Delivery Environments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow ConfigurationWork Order ManagementTask ManagementMobile Workforce ApplicationsData Model DefinitionSecurity Model DesignIntegration ArchitectureEAM/CMDB ConfigurationCompliance Verification WorkflowsMobile Application Development

Soft Skills

Analytical SkillsProblem-Solving SkillsMentoringCollaboration

Tools & Technologies

ServiceNowIntegrationHubVirtual AgentFlow DesignerAgile Methodologies

Industry Keywords

Enterprise Asset Management (EAM)Customer Service Management (CSM)Clinical Device Management (CDM)Data MigrationHealthcare Background Checks

Tech Stack

Tools & technologies

JavaScriptServiceNowSOAP

About the role

Key responsibilities & impact

Own the end-to-end solution architecture for the Intelas NextGen CMMS on ServiceNow FSM, including solution design, data model, and the phased roadmap across modules
Define the multi-product ServiceNow architecture spanning FSM, Enterprise Asset Management (EAM)/CMDB, Customer Service Management (CSM)/Service Portal, Virtual Agent, IntegrationHub, and AI/Now Assist
Author and maintain the Technical Solution Document (TSD) — architecture diagrams, data model, integration patterns, and security model — and drive architecture decisions and approvals each sprint
Architect and lead the implementation of ServiceNow FSM capabilities across the solution, including: Work Order Management, Task Management, Scheduling and Dispatch, Mobile Workforce Enablement, Customer Communication and Self-Service, Inventory and Asset Management, Route Optimization and Resource Coordination
Define configuration standards and the design for digital work orders, field tasks, assignment rules, dispatch queues, and workflow automations
Develop and support task bundling, questionnaires, inspection checklists, and compliance verification workflows
Configure the work order lifecycle and dispatch model to Intelas' operating rules.
Design, develop, and support mobile field service experiences including offline functionality and mobile work execution
Configure time tracking, labor tracking, and field activity reporting capabilities
Support collaboration features including chat, file sharing, and communication between dispatchers and field personnel
Configure proactive customer communications including ETA notifications, appointment reminders, and job status updates
Develop external customer-facing portals and web-embedded Virtual Agent experiences enabling service request submission, ticket visibility, role-based access, and downloadable PDF work order packets for customer and audit purposes
Support Enterprise Asset Management (EAM) configuration and data migration
Support Clinical Device Management (CDM) workflows and AI-assisted use cases

Requirements

What you’ll need

8+ years of hands-on ServiceNow experience, including 3+ years in a ServiceNow architect or technical lead role
4+ years architecting or leading ServiceNow Field Service Management (FSM) implementations end-to-end
Proven experience delivering FSM end-to-end with integrations spanning multiple ServiceNow products (e.g., FSM, EAM/CMDB, CSM/Service Portal, Virtual Agent, IntegrationHub)
Deep architecture and hands-on experience across: Work Order and Task Management, Scheduling and Dispatch, Mobile Workforce Applications, Inventory and Asset Tracking, Customer Communication and Self-Service
Experience configuring ServiceNow Mobile applications and offline capabilities
Experience with integrations between ServiceNow and external enterprise systems
Strong experience defining ServiceNow data models, CMDB, security models, and overall platform architecture
Proficiency with ServiceNow scripting including JavaScript, Glide APIs, Script Includes, and Flow Designer
Experience designing integration architecture using IntegrationHub and REST/SOAP APIs, and leading FSM/EAM data migration
Experience working in Agile delivery environments (ServiceNow Now Create methodology a plus)
Strong analytical, troubleshooting, and problem-solving skills
Experience leading, mentoring, and setting technical direction for developers within Agile delivery teams
Ability to pass standard pre-employment and any customer-required healthcare background checks.

Benefits

Comp & perks

Health insurance
401(k) matching
Professional development opportunities
Remote work options