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Director of Solutions
iTech AGSolutions Architect with ServiceNow expertise leading complex engagements for federal customers. Operate with autonomy, partner directly with leadership, and ensure technical quality across the portfolio.
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Lead end-to-end solutioning for complex, multi-product ServiceNow engagements across multiple customers
- Define platform architecture, integration patterns, data models, and technical roadmaps aligned to customer mission outcomes
- Serve as the primary technical voice with senior client stakeholders, including CIOs, CTOs, and program executives
- Translate business requirements, federal mandates, and agency priorities into actionable ServiceNow solution designs
- Develop and present solution architecture documents, technical proposals, roadmaps, and demonstrations to customers and prospects
- Advise customers on platform governance, upgrade strategy, license optimization, and long-term platform health
Requirements
What you’ll need- 10+ years of ServiceNow experience, including progressively senior roles in architecture, solution design, or technical leadership
- Hands-on expertise across three or more ServiceNow product lines, such as ITSM, CSM, HRSD, SPM, ITOM, IRM, Field Service Management, or SecOps
- Strong command of ServiceNow platform architecture, including domain separation, multi-instance design, performance best practices, upgrade management, and security architecture
- Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or related field preferred; equivalent experience accepted
- Strong written and verbal communication skills with ability to tailor messaging to both technical and executive audiences.
Benefits
Comp & perks- Health insurance
- Professional development opportunities
- Flexible work arrangements
ATS Keywords
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Hard Skills & Tools
ServiceNowplatform architectureintegration patternsdata modelssolution designupgrade managementsecurity architectureperformance best practiceslicense optimizationmulti-instance design
Soft Skills
communication skillstechnical leadershipstakeholder engagementsolution presentationbusiness requirement translationadvisory skillstailored messaging