Senior ServiceNow ITOM/ITAM Developer

iTech AG

ServiceNow developer leading ITOM/ITAM stabilization and governance for federal clients in Virginia. Engaging in hands-on technical delivery and collaboration with business process consultants.

Posted 7/23/2026full-timeRemote • Virginia • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive hands-on experience in ServiceNow development and ITOM, with a strong focus on CMDB stabilization, governance, and SAM Pro implementation. Capable of leading technical delivery, optimizing ITSM processes, and ensuring data integrity across critical IT assets.

Highest-signal resume keywords

ServiceNow DevelopmentCMDB RemediationITOM ExperienceServiceNow SAM Pro ImplementationAgile Delivery

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

JavaScriptGlide APIsScript IncludesBusiness RulesUI PoliciesTransform MapsFlow DesignerIntegrationHubREST APIsSOAP APIs

Soft Skills

Analytical SkillsTroubleshootingProblem-Solving

Tools & Technologies

ServiceNowIntegrationHubITSMCSDM

Industry Keywords

CMDBITAMData Quality AssessmentOperational DashboardsProcess Automation

Tech Stack

Tools & technologies

ITSMJavaScriptServiceNowSOAP

About the role

Key responsibilities & impact

Own the hands-on technical delivery of Workstream 1 — CMDB Stabilization & Governance (the lead workstream), including: Comprehensive CMDB data-quality assessment and remediation baseline across CI classes and relationship data
Remediation of ITSM-critical CI classes through data correction, reconciliation, and alignment with HAM/SAM data sources
Rebuild and alignment of service models for priority business and IT services using CSDM standards and stakeholder validation
Alignment of CIs to ITSM processes and establishment of a CMDB governance framework
Lead Workstream 2 — SAM Pro (ITAM) re-deployment, including: Detailed assessment of the failed SAM Pro deployment and analysis of existing SAM architecture, dependencies, and deployment
A phased SAM implementation plan and re-deploy aligned to stakeholder priorities and CMDB dependencies
Establishment of SAM governance processes and normalization of software/publisher data against the CMDB
Support Workstream 3 — ITSM Process Automation & Operational Efficiency, including: Assessment and optimization of incident management workflows, routing logic, SLA configurations, and escalation processes
Integration of Incident, Problem, and Change Management and evaluation of Integration Hub utilization
Definition and prioritization of automation use cases and operational efficiency recommendations
Support Workstream 4 — Platform Governance, including the platform-health dashboard (single-view for leadership with 5 core KPIs), process-owner assignments, and the quarterly OKR framework
Establish ServiceNow development and configuration standards and hands-on build the most complex components — business rules, script includes, transform maps, IntegrationHub/Flow Designer automations, and Discovery/Service Mapping configuration
Reconcile CMDB data against HAM/SAM and other authoritative sources and maintain data integrity over time
Partner with iTech AG Business Process Consultants and the client’s platform owners on process alignment and technical governance
Participate in Agile / Now Create ceremonies — sprint planning, backlog refinement, demos, and retrospectives — and contribute to technical documentation each sprint
Lead code and design reviews, enforce ServiceNow platform best practices, and mentor other developers on the engagement
Support platform upgrades, patching, and performance optimization, and troubleshoot and resolve defects and production support requests
Operate within the restricted federal environment (Dev/Test cloned from Production, limited Production access) and submit weekly time reporting

Requirements

What you’ll need

6+ years of hands-on ServiceNow development experience
3+ years of hands-on ITOM experience (CMDB, Discovery, Service Mapping, CSDM)
Proven experience remediating enterprise CMDBs end-to-end, including: Data-quality assessment and remediation baselines across CI classes and relationships
CI class remediation, reconciliation, and dependency/relationship modeling
CSDM-aligned service model rebuild and validation
Hands-on ServiceNow SAM Pro (ITAM) implementation experience, including diagnosing and recovering a stalled or failed deployment, normalization, and reconciliation
Strong ServiceNow scripting and configuration skills — JavaScript, Glide APIs, Script Includes, business rules, UI policies, transform maps/import sets, and Flow Designer
Experience designing and building integrations using IntegrationHub and REST/SOAP APIs
Experience integrating and optimizing ITSM processes (Incident, Problem, Change) and building operational dashboards/KPIs
Experience working in Agile delivery environments (ServiceNow Now Create methodology a plus)
Strong analytical, troubleshooting, and problem-solving skills.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options