Intuitive

Account Executive

• Partner with the Clinical Sales Manager to develop a sales strategy to drive robot utilization
• Mentor surgical teams through training sessions, OR integration and da Vinci® Surgery applications
• Support regional Sales and Marketing events that create system awareness and procedure adoption
• Drive continuous expansion of the user base by working with KOLs
• Mentor new team members to become high performance members of the clinical sales team

Clinical Sales Representative

• Provide procedural support to new users
• Support training activities to include in-services, training labs
• Become a clinical expert in the pulmonary oncology space
• Work alongside ESR’s to collaborate with senior hospital staff and key physicians
• Facilitate critical user and procedural data capture

Endoluminal Sales Representative

Sales

• Work with the da Vinci Clinical Sales Director in developing a sales plan tailored to your local market with team members
• Directing the utilization of the da Vinci by managing clinical and system support with OR case procedures, hiring, training and development of team base on leadership expectation
• Providing direction at symposiums, exhibitions and market development events
• Effectively integrating the da Vinci at new customer sites by implementing robotic programs to insure ongoing commitment to the system (i.e. Genesis)
• Conducting da Vinci system training for surgeons and hospital staff
• Delivering of in-service and on-site training to specific levels of surgical team
• Providing mentorship and onboarding support to new hires
• Responsibility with key accounts
• Responsibly managing administrative tasks; submission of expense reports, deliver billing and invoices directly to hospital, work with Accounting team to reconcile invoices and ensure billing accuracy against orders, deliver instruments
• Partnering with capital team to resolve customer issues related to contracts and services

Clinical Sales Manager

• Work with the Clinical Sales Manager to develop a strategy to drive utilization of the daVinci® Surgical System
• Become a da Vinci® Surgery expert across all primary surgical specialties in order to support the development of surgical robotics programs in the assigned territory
• Support field efforts to achieve quarterly sales goals
• Support regional Sales and Marketing development events that create system awareness and procedure adoption
• Train and develop OR staff to be facile in pre, intra and postoperative system management
• Develop a da Vinci® Surgery plan for each surgical team to insure they are capable of using the system independently within a reasonable time frame
• Drive utilization of the da Vinci® system by working with surgical teams to select appropriate procedure applications
• Drive continuous expansion of the user base by working with key hospital staff and surgeon thought leaders to develop a qualified lead funnel
• Drive sales of instruments and accessories
• Responsibly manage administrative tasks; reporting of sales/procedures, outcomes of sales activities, submission of expense reports, etc.

Clinical Sales Associate

Manager

• The purpose of the Sr. Manager, Program Optimization & Custom Analytics is designed to work with health systems to demonstrate the applied clinical, financial and operational feasibility of Ion
• Provide consultation to health systems providers and physicians on strategies for optimizing robotics programs
• Formalize & scale analytics projects in order to meet internal and external customer demands
• Partner with business unit colleagues to identify barriers that may inhibit technology adoption
• Increase patient access to Intuitive technology by removing access constraints through consultative advanced analytics
• Drive a project plan with a cross-functional team that builds out a common data model, compliant processes, and automation
• Assist digital product teams in discovery, defining, development & delivery of products
• Partner with Health Economics Outcomes Research (HEOR) colleagues to identify research gaps and develop evidence strategies

Senior Manager, Program Optimization, Custom Analytics

• Manage the complex sales process of da Vinci® Surgical Systems into new hospitals and upgrades into existing hospitals
• Build support from surgeons and administration for da Vinci® Surgery
• Identify key institutions, generate market awareness, and drive sales of the da Vinci® Surgical System within an assigned sales territory
• Effectively manage transition of initial sale and installation to the sales team to drive procedural volume and growth
• Achieve quarterly sales targets
• Partner with the da Vinci® Area Sales Director to develop a sales plan for their local territory
• Build surgical advocacy teams at each hospital
• Develop initial contact and relationship with CEO and senior hospital administrators
• Organize and manage the sales process
• Make business case for system purchase
• Resolve contractual issues and coordinate system installation upon purchase approval

Area Sales Manager

• Work with the da Vinci Clinical Sales Manager to develop a sales plan for the local market.
• Become a clinical expert across all primary OR procedures to position yourself as a partner in the development of surgical teams.
• Work with senior hospital staff and key surgeons in the development and execution of a plan to effectively integrate the da Vinci® at new customer sites.
• Drive utilization of the da Vinci® by partnering with surgical teams to review and select appropriate cases and ensure consistent usage of the da Vinci®.
• Work on continuous expansion of the user base by collaborating with key hospital staff and thought leaders.

Program Manager

• Manage the successful onboarding process for selected Intuitive customers by ensuring they are leveraging all services and resources effectively throughout the customer lifecycle.
• Become an expert of the Intuitive Ecosystem offerings and services so as to provide relevant solutions to fit the different Hospital stakeholders’ unmet needs.
• Ensure cross-functional collaboration for proactive support of the Tier 1 Accounts through interactions with the Leadership Team, Sales, Marketing, Contract & Tenders Department, Finance, Field Services Engineers, SRS, Genesis, etc…
• Monitor outcomes to ensure long-term success for our customers and prevent potential bottlenecks impacting on the overall hospitals’ performance.
• Serves as an advocate, championing customer needs and collaborating with internal teams to ensure resolution of challenges.
• Support customers to reach key milestones and business outcomes by monitoring program utilization to identifying risks and improvement opportunities.
• Utilize Customer Success business systems to track, maintain and schedule all customer interactions, to ensure all customer milestones are being met, and provide visibility to Sales and Shared Services.
• Monitor customer Health dashboard and coordinate actions with key stakeholders.
• Coordinate the activities with internal teams, including sales, Marketing, Contract & Tender, training, SRS, Genesis, Account Receivable, field service and digital services.
• Identify areas of improvement and potential bottlenecks.
• Help to identify process improvements that enhance operational efficiencies at customer site.
• Ensure constant alignment with customers by conducting regular touchpoints and quarterly/strategic business reviews.
• Internal support lead for customers and Intuitive resources for new product launches and robotic program implementation.
• Educate Intuitive Sales and shared services teams on available resources and best practices.

Customer Success Program Manager

• Develop and implement da Vinci® Surgery sales activities to achieve and exceed goals set by senior management
• Expand da Vinci® Surgery usage in all existing accounts
• Expand da Vinci® Surgery usage by selling and training new surgeons in all specialties applicable to the da Vinci® Surgical System
• Manage training and education process within installed base
• Guide new system installation process
• Prospect for new system installations and system upgrades to existing base
• Moderate to extensive travel
• Provide clinical sales team with new product information or new information on existing products
• Work with the training and marketing departments to implement new strategies and programs as directed by senior management

Field Engineer

• Install, support, troubleshoot, repair, and maintain Intuitive products in assigned territory
• Perform scheduled maintenance activities including inspections, preventive maintenance, software updates
• Troubleshoot and repair Intuitive products and associated equipment within designated timeframes
• Coordinate and perform system and hardware delivery and installation
• Complete all administrative duties including inventory and reports retaining to field activities

Field Service Engineer, Weekend Shift

• Partner with the Clinical Sales Manager to develop a sales strategy to drive robot utilization
• Mentor surgical teams through training sessions, OR integration and da Vinci® Surgery applications
• Help regional Sales and Marketing events that create system awareness and procedure adoption
• Develop a da Vinci® Surgery plan for each surgical team to ensure they can use the system unsupervised
• Drive continuous expansion of the user base by working with KOLs
• Dependably manage administrative tasks, sales activities, submission of expense reports

Clinical Sales Representative – Future Opportunity

• Manage the complex sales process of ION Endoluminal Systems into new hospitals
• Build clinical and administrative support through technical presentations, executive meetings, marketing events and system test drives
• Identify key institutions, generate market awareness, and drive sales of the ION Endoluminal System within an assigned sales territory
• Effectively manage transition of initial sale and installation to the clinical sales team to drive procedural volume and growth
• Extensive travel, approximately 70%
• Achieve quarterly sales targets
• Work with the Endoluminal Sales Director to develop a sales plan for the ESM’s local territory
• Build advocacy teams at each hospital
• Develop initial contact and relationship with CEO and senior hospital administrators
• Organize and manage the sales process
• Develop expert level knowledge of primary diagnostic bronchoscopy procedures
• Make business case for system purchase
• Resolve contractual issues and coordinate system installation upon purchase approval
• Handle all communications and administrative follow-up

Capital Sales Manager

• The Specialty Sales Manager plays a critical role in driving identification and adoption of new procedures for the da Vinci surgical system
• Partnering with sales leadership and staff in Clinical Sales and Capital Sales
• Identify and develop Key Opinion Leaders to pioneer and expand use of the da Vinci system
• Coach, counsel and train local sales representatives on selling to specialists
• Conduct strategic market development activities and implement training programs

Specialty Sales Manager

Marketing

• Implement and execute marketing programs for the assigned territory and drive adoption and growth of da Vinci surgical procedures.
• Focus on strategic growth areas for General Surgery, Urology, Gynecology and Thoracic Surgery.
• Work with cross-functional sales and training teams, closely with the European marketing group.
• Understand the market, Open/MIS rate, National outcomes, surgeon/patient/hospital segments, reimbursement levels, incumbent surgical techniques and KOLs.
• Knowledge of the OR environment and clinical applications of robotic surgery.
• Develop Speaker/Teacher /Executive KOLs with strong technique, outcomes, and use of advanced technology.
• Quantify the impact (QTI) of key da Vinci surgeons/hospitals as references.
• Align with relevant Surgical and Executive societies on da Vinci surgery to ensure support and partnership.

Marketing Manager

• This position implements and executes marketing programs for the assigned territory and drive adoption and growth of da Vinci Ò surgical procedures.
• The focus is in strategic growth areas for General Surgery, Urology, Gynecology and Thoracic Surgery with potential further expansion towards other clinical indications.
• The Marketing Manager is also expected to work with cross-functional sales and training teams, working closely with the European marketing group.
• The primary function of this position is to be able to execute on the following global marketing standards at a local level: Understand the market – Open/MIS rate, National outcomes, surgeon/patient/hospital segments, reimbursement levels, incumbent surgical techniques and KOLs etc.
• Develop Speaker/Teacher /Executive KOLs – with strong technique, outcomes, and use of advanced technology.
• Quantify the impact (QTI) – clinical, economic, strategic evidence - of key daVinci surgeons/hospitals as references.
• Align with relevant Surgical and Executive societies on daVinci surgery to ensure support and partnership.