INTRUST Bank

Account Specialist

• The Account Servicing Specialist serves a vital role in the onboarding and servicing of consumer mortgages and consumer auto finance accounts.
• Executes the onboarding of loans serviced by University Bank, which includes posting initial funding and enrolling the loans in Tax Service.
• Provide customer service for clients including research and follow up to resolve problems or concerns.
• Performs file maintenance and system maintenance.
• Manages collateral release functions with adherence to the Collateral Release Procedure.
• Track and manage insurance policies for mortgage collateral including force placing insurance when necessary.
• Executes the onboarding of the Smart Checking accounts.
• Assists Smart Checking customers and Auto Finance customers with online banking enrollment.

Account Servicing Specialist

Associate

• The Reimbursement & Reporting Associate is responsible for completion of default reporting and for facilitating the reimbursement of funds from various entities.
• Review, maintain, monitor, and submit default reporting to investors, insurers, and agencies as required.
• Coordinate with internal departments to resolve outstanding issues preventing default reporting.
• Draft and file reimbursement claims on various loans, ensuring compliance with regulations.
• Monitor filed claims, filing supplemental claims as needed for maximum reimbursement potential.
• Collaborate with internal and external partners to resolve outstanding issues preventing payment.
• Generate, review, and act upon quality-control reports to ensure accuracy and compliance.

Reimbursement and Reporting Associate

Construction Coordinator

• Overseeing Construction Permanent Loan Builder and project approval procedures.
• Manage construction to permanent loans Builder and project approval processes.
• Develop, document, and maintain construction to permanent administrative processes including review of documents, contracts, budget, plans, specs, title including CCR’s for project approval.
• Submit documentation for Collateral Assessment Review.
• Work with processor to resolve any condition.
• Submit documentation for builder acceptance.
• Review builder reports for acceptance.
• Maintain builder accepted list.
• Setup construction to perm loan within construction department after closing.
• Maintain department service quality standards.
• Develop and manage relationships with key external customers, vendors including technology providers, construction material suppliers, attorneys, inspectors, title companies, and builders.
• Follow guidelines, policies, and procedures.

Construction Loan Coordinator

Counselor

• Initiate proactive contact with delinquent borrowers to reestablish consistent payment patterns and reduce default progression.
• Negotiate and restructure repayment arrangements to help borrowers cure delinquencies and avoid foreclosure, ensuring solutions align with investor and regulatory requirements.
• Review, negotiate, approve, calculate, set up, and monitor short term repayment plans.
• Ensure strict adherence to federal, state, investor, and insurer requirements governing collections, borrower communication, and collection processes.
• Collaborate with internal departments and external partners, including investor representatives, to maximize collection efforts and support resolution strategies.
• Work directly with investor contacts to complete required tasks, provide updates, and ensure alignment with portfolio expectations.
• Participate in investor conference calls and portfolio performance reviews.
• Develop and maintain a strong working knowledge of loss mitigation programs, understanding how retention and liquidation options integrate with early stage and late-stage default operations.
• Assist borrowers in completing financial packages, ensuring complete and accurate documentation is submitted within the required timelines.
• Educate borrowers on the consequences of delinquency, including potential impacts related to foreclosure, credit reporting, and bankruptcy.
• Maintain accurate and compliant servicing system records, including notes, codes, default holds, and status updates in the system of record.
• Authorize and establish one time and recurring payment drafts, ensuring proper setup.
• Review, instruct, and validate payment posting or reversal requests, ensuring accuracy and compliance with internal controls.
• Monitor and process suspense account queues, ensuring timely and accurate application of funds.
• Manage individual and shared departmental email inboxes, responding promptly and professionally to internal and external inquiries.
• Conduct outbound calls using both manual dialing and automated dialer systems, handle inbound borrower calls with professionalism, and adherence to compliance requirements.
• Secure and follow up on borrower promises to pay, documenting commitments and ensuring timely follow through.
• Perform skip tracing activities to obtain updated borrower contact information and improve outreach success.
• Generate, review, and act upon quality control reports and task lists from applicable systems to ensure accuracy and compliance.
• Provide backup support to team members during high volume periods or staffing shortages to ensure service level expectations are met.

Senior Loan Counselor – Mortgage Services

Growth Marketing

• Generate network pipeline through outbound prospecting and networking.
• Identify, implement, and administer the Recruiting CRM for ULG.
• Schedule 3+ qualified presentations per week for Senior Leadership.
• Qualify prospects generated through outbound initiatives or marketing-driven inbounds.
• Drive attendance to MSA and Loan Officers in and out of our footprint on the West Coast.
• Act as a self-starter while leveraging cross-functional collaboration wherever appropriate.
• Sourcing MSA relationships and Production candidates.
• Work with ULG Leadership on establishing sourcing priorities and developing targets.
• Develop and maintain relationships with ULG’s and University Bank’s internal and external recruiters.
• Seek out and identify MSA opportunities where ULG conducts business.
• Conduct regular and consistent follow-up with managers to determine the needs, plans and implementation of MSA and candidates in a predetermined market area.
• Develop a pipeline of qualified candidates.
• Research and recommend new sources of proactive candidates.
• Conduct and pre-screen interviews using various reliable recruiting and selection tools/methods.
• Schedule interviews and provide timely follow up for ULG Leadership.
• Be an ambassador of the University Lending Group brand.

VP, Strategic Growth

Administration

• The Construction to Permanent Draw Administrator is responsible for overseeing Construction Permanent loan processes and procedures.
• Comply with training, procedures and workflows focused on timely and accurate results.
• Collaborates with all business owners and sales and operations managers and staff to ensure company policies and department procedures are followed and that the work performed complies with all state and federal regulations.
• Act as a liaison with loan sales, operations, builder and vendor management and personnel to ensure that mutually agreed upon service levels are maintained.
• Manage construction to permanent loans processes and projects.
• Develop, document, and maintain construction to permanent administrative processes including the review of loan documentation, review of site inspection reports, loan funding and loan balancing, loan pay downs, and partial releases.
• Maintain department service quality standards.
• Develop and manage relationships with key external customers, vendors including technology providers, construction material suppliers, attorneys, inspectors, title companies, and builders.
• Analyze inspection reports for percentage completed on home, to assure accuracy of draw amount.
• Identify and implement methods of improving functional and departmental efficiencies that reduce risks, improve quality of service and/or accommodate additional growth.
• Follow guidelines, policies, and procedures.
• Submit documentation for Collateral Assessment Review.
• Work with processor to resolve any condition.
• Monitor reports for project progression to make decisions regarding construction timelines.
• Monitor the adequacy and effectiveness of the key controls and service levels for construction to permanent lending.
• Prepare draw requests for approval and wire transfers from accounting system.
• Respond to customer service calls from Builder, Borrowers, and Loan Officers.
• Maintain builder accepted list.
• Review builder reports for acceptance.
• Track mortgage insurance, builder’s risk insurance, flood insurance, liability insurance, and builder license for expiration dates.
• Manage exceptions to builder/project approval and work in progress with manager and Chief Underwriter.
• Interact with Accounting Department to ensure timely payment to vendors for services rendered.
• Manage process of final inspections, title updates, budget review, and project completion.

Draw Administrator

General

• Monitor individual pipeline and identify estimated monthly closing production
• Timely review and submission of all file documents in the required format for underwriting review
• Follow up on all necessary ordered services
• Follow up with clients as necessary to obtain documents or answer processing related questions
• Stay up to date on agency guidelines, internal underwriting/processing procedures and Company policies
• Assist various departments in closing, post-closing or funding issues
• Timely review and submission of all TRID Changed Circumstance requests to ensure re-disclosures requested are submitted in compliance
• Stay up to date on all applicable compliance regulations

Processor

Accountant

• Maintain the integrity and accuracy of financial records through journal entries and reconciliations.
• Assist with month-end and year-end close activities for timely reporting.
• Prepare and analyze financial statements and management reports.
• Ensure compliance with GAAP and support regulatory reporting.

• Initiate proactive contact with delinquent borrowers to reestablish consistent payment patterns and reduce default progression
• Negotiate and restructure repayment arrangements to help borrowers cure delinquencies and avoid foreclosure
• Ensure strict adherence to federal, state, investor, and insurer requirements governing collections
• Collaborate with internal departments and external partners to maximize collection efforts
• Maintain accurate and compliant servicing system records
• Conduct outbound calls using both manual dialing and automated dialer systems
• Provide backup support to team members during high volume periods

Senior Loan Counselor

• Initiate proactive contact with delinquent borrowers to reestablish consistent payment patterns and reduce default progression.
• Negotiate and restructure repayment arrangements to help borrowers cure delinquencies and avoid foreclosure.
• Review, negotiate, approve, calculate, set up, and monitor short term repayment plans.
• Ensure strict adherence to federal, state, investor, and insurer requirements governing collections and borrower communication.
• Collaborate with internal departments and external partners to maximize collection efforts and support resolution strategies.
• Maintain accurate and compliant servicing system records and ensure proper setup of payment drafts.
• Monitor and process suspense account queues and conduct outbound calls using manual dialing and automated dialer systems.

Senior Loan Counselor – Mortgage Collections

Account Manager

• Responsible for making changes to customer accounts within carrier guidelines
• Remarket current personal lines business when necessary
• Round current accounts with additional products to help retain book of business
• Solicit, refer, and evaluate new insurance clients
• Obtain and process information/documentation from carriers
• Service existing accounts including payments, changes, claims, and requotes

Personal Lines Account Manager

• The Accountant is responsible for maintaining the integrity and accuracy of the Bank's financial records through the preparation of journal entries, account reconciliations, financial reporting, and support of month-end and year-end close activities.
• Ensure compliance with Generally Accepted Accounting Principles (GAAP), regulatory requirements, tax laws, and internal policies while supporting the Bank's financial reporting objectives.
• Partner with internal departments to analyze financial information, resolve discrepancies, improve processes, and provide timely, accurate financial data to management.
• Prepare, review, and post recurring and non-recurring journal entries to the general ledger.
• Assist with monthly, quarterly, and annual financial close processes to ensure timely and accurate reporting.

Senior Loan Collections Counselor

Support Engineer

• Responds to help desk requests efficiently, thoroughly, and timely.
• Completes all user management activities, including new user setup, terminated user shutdown, workstation maintenance and setup, phone user maintenance, and access changes.
• Documents all changes and takes accountability for these changes.
• Completes hardware management activities, including equipment ordering, inventory, tracking, installation, troubleshooting, and maintenance.
• Manages application of software updates, performs daily maintenance on current systems.
• Assists with regulatory compliance projects and documentation as needed.

IT Support Technician II

• Reconcile Clearing bank accounts (daily)
• Process daily functions (wires, general ledger entries, etc.)
• Process daily payoff remittances
• Generate Investor sale report & transfer loans
• Reconcile daily custodial accounts
• Assist in the reporting and reconciliation of FNMA, FHLMC, GNMA

Account Servicing Specialist

Reimbursement and Reporting Associate

Construction Loan Coordinator

Senior Loan Counselor – Mortgage Services

VP, Strategic Growth

Draw Administrator

Processor

Accountant

Senior Loan Counselor

Senior Loan Counselor – Mortgage Collections

Personal Lines Account Manager

Accountant

Senior Loan Collections Counselor

IT Support Technician II

Investor Accountant