Senior Loan Collections Counselor

INTRUST Bank

Senior Loan Counselor at University Bank responsible for loan collections on overdue accounts. Counseling borrowers on loss mitigation solutions to avoid foreclosure and ensure compliance.

Posted 6/12/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $21 - $25 per hourWebsite

About the role

Key responsibilities & impact

Initiate proactive contact with delinquent borrowers to reestablish consistent payment patterns and reduce default progression.
Negotiate and restructure repayment arrangements to help borrowers cure delinquencies and avoid foreclosure, ensuring solutions align with investor and regulatory requirements.
Review, negotiate, approve, calculate, set up, and monitor short term repayment plans.
Ensure strict adherence to federal, state, investor, and insurer requirements governing collections, borrower communication, and collection processes.
Collaborate with internal departments and external partners, including investor representatives, to maximize collection efforts and support resolution strategies.
Work directly with investor contacts to complete required tasks, provide updates, and ensure alignment with portfolio expectations.
Participate in investor conference calls and portfolio performance reviews.
Develop and maintain a strong working knowledge of loss mitigation programs, understanding how retention and liquidation options integrate with early stage and late-stage default operations.
Assist borrowers in completing financial packages, ensuring complete and accurate documentation is submitted within the required timelines.
Educate borrowers on the consequences of delinquency, including potential impacts related to foreclosure, credit reporting, and bankruptcy.
Maintain accurate and compliant servicing system records, including notes, codes, default holds, and status updates in the system of record.
Authorize and establish one time and recurring payment drafts, ensuring proper setup.
Review, instruct, and validate payment posting or reversal requests, ensuring accuracy and compliance with internal controls.
Monitor and process suspense account queues, ensuring timely and accurate application of funds.
Manage individual and shared departmental email inboxes, responding promptly and professionally to internal and external inquiries.
Conduct outbound calls using both manual dialing and automated dialer systems, handle inbound borrower calls with professionalism, and adherence to compliance requirements.
Secure and follow up on borrower promises to pay, documenting commitments and ensuring timely follow through.
Perform skip tracing activities to obtain updated borrower contact information and improve outreach success.
Generate, review, and act upon quality control reports and task lists from applicable systems to ensure accuracy and compliance.
Provide backup support to team members during high volume periods or staffing shortages to ensure service level expectations are met.

Requirements

What you’ll need

High school diploma (or equivalent) required.
Knowledge of investor and insurer guidelines (Fannie Mae, Freddie Mac, FHLB, FHA/HUD, VA, USDA, and private investors) preferred.
Previous experience in collections, and related default loan servicing preferred.
Experience with call center systems, auto dialers, and telephony platforms is advantageous.
Experience with ICE Mortgage Technology platforms, including MSP, is highly required.
Proficiency with Windows operating systems and Microsoft Office applications (Outlook, Word, Excel, Teams) required, along with strong typing and data entry skills.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account INTRUST Bank Website LinkedIn All Job Openings 501 - 1000 employees Since 1876, INTRUST Bank has grown to become a leading financial services provider in the Midwest, with assets of more than $7 billion, a wide range of wealth services and 40 banking centers across Kansas, Oklahoma, and Arkansas. Our long-standing commitment to exceptional service, quality products and cutting-edge technology underscores our pledge to be the best resource for personal and business financial services in our communities. Senior Loan Collections Counselor Job not on LinkedIn 🔥 8 minutes ago 🇺🇸 United States – Remote 💵 $21 - $25 / hour ⏰ Full Time 🟠 Senior 🛋️ Counselor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Initiate proactive contact with delinquent borrowers to reestablish consistent payment patterns and reduce default progression.
Negotiate and restructure repayment arrangements to help borrowers cure delinquencies and avoid foreclosure, ensuring solutions align with investor and regulatory requirements.
Review, negotiate, approve, calculate, set up, and monitor short term repayment plans.
Ensure strict adherence to federal, state, investor, and insurer requirements governing collections, borrower communication, and collection processes.
Collaborate with internal departments and external partners, including investor representatives, to maximize collection efforts and support resolution strategies.
Work directly with investor contacts to complete required tasks, provide updates, and ensure alignment with portfolio expectations.
Participate in investor conference calls and portfolio performance reviews.
Develop and maintain a strong working knowledge of loss mitigation programs, understanding how retention and liquidation options integrate with early stage and late-stage default operations.
Assist borrowers in completing financial packages, ensuring complete and accurate documentation is submitted within the required timelines.
Educate borrowers on the consequences of delinquency, including potential impacts related to foreclosure, credit reporting, and bankruptcy.
Maintain accurate and compliant servicing system records, including notes, codes, default holds, and status updates in the system of record.
Authorize and establish one time and recurring payment drafts, ensuring proper setup.
Review, instruct, and validate payment posting or reversal requests, ensuring accuracy and compliance with internal controls.
Monitor and process suspense account queues, ensuring timely and accurate application of funds.
Manage individual and shared departmental email inboxes, responding promptly and professionally to internal and external inquiries.
Conduct outbound calls using both manual dialing and automated dialer systems, handle inbound borrower calls with professionalism, and adherence to compliance requirements.
Secure and follow up on borrower promises to pay, documenting commitments and ensuring timely follow through.
Perform skip tracing activities to obtain updated borrower contact information and improve outreach success.
Generate, review, and act upon quality control reports and task lists from applicable systems to ensure accuracy and compliance.
Provide backup support to team members during high volume periods or staffing shortages to ensure service level expectations are met. 🎯 Requirements
High school diploma (or equivalent) required.
Knowledge of investor and insurer guidelines (Fannie Mae, Freddie Mac, FHLB, FHA/HUD, VA, USDA, and private investors) preferred.
Previous experience in collections, and related default loan servicing preferred.
Experience with call center systems, auto dialers, and telephony platforms is advantageous.
Experience with ICE Mortgage Technology platforms, including MSP, is highly required.
Proficiency with Windows operating systems and Microsoft Office applications (Outlook, Word, Excel, Teams) required, along with strong typing and data entry skills. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Direct Access Counselor 🔥 10 hours ago Rosecrance Behavioral Health 1001 - 5000 🧘 Wellness 🤝 Non-profit Website LinkedIn All Job Openings Access Counselor coordinating care for clients, supporting business development at Rosecrance. Empowering individuals and families in overcoming substance use and mental health challenges. 🇺🇸 United States – Remote 💵 $64.7k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🛋️ Counselor School Counselor 🕒 Yesterday Connections Academy 1001 - 5000 📚 Education Website LinkedIn All Job Openings School Counselor at Florida Connections Academy virtually assisting students and parents with course selection and scheduling. Implementing counseling processes for K-12 students in Florida providing necessary support. 🇺🇸 United States – Remote 💰 $200k Grant - Connections Academy on 2023-12 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🛋️ Counselor High School Counselor 🕒 Yesterday Connections Academy 1001 - 5000 📚 Education Website LinkedIn All Job Openings School Counselor at Tennessee Connections Academy supporting K-12 students with course selection, scheduling, and graduation requirements. Acting as the initial contact for student concerns spanning academic and non-academic issues. 🇺🇸 United States – Remote 💰 $200k Grant - Connections Academy on 2023-12 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🛋️ Counselor Open-Rank Professor of Practice, Non-Tenure Track, Clinical Mental Health Counseling 🕒 Yesterday Saint Joseph's University Alumni Association 11 - 50 📚 Education 🤝 Non-profit 🌍 Social Impact Website LinkedIn All Job Openings Non-tenure track Professor of Practice in Clinical Mental Health Counseling at Saint Joseph’s University. Developing online courses and supervising graduate-level counseling students. 🇺🇸 United States – Remote 💵 $68k - $72k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🛋️ Counselor Crisis Counselor Supervisor – Full-Time 🕒 2 days ago Crisis Text Line 201 - 500 🤝 Non-profit 🌍 Social Impact 🧘 Wellness Website LinkedIn All Job Openings Crisis Counselor Supervisor monitoring conversations and providing guidance to volunteer Crisis Counselors. Ensuring high quality support to texters through crisis intervention expertise. 🇺🇸 United States – Remote 💵 $54k - $56.5k / year 💰 $23.8M Series B on 2016-06 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🛋️ Counselor 🦅 H1B Visa Sponsor View More Counselor Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

collectionsdefault loan servicingnegotiationrepayment arrangementsfinancial documentationskip tracingquality controldata entrypayment processingcompliance

Soft Skills

communicationcollaborationproblem-solvingprofessionalismorganizationattention to detailcustomer servicetime managementadaptabilityteam support