INTRUST Bank

Administration

• Provide strategic leadership and executive oversight of all Default operations, including Collections, Loss Mitigation, Reimbursements, and Foreclosure/Bankruptcy.
• Ensure operational performance, regulatory compliance, investor adherence, portfolio risk mitigation, quality assurance, and financial outcomes within the Default portfolio.
• Lead and develop departmental supervisors and managers to ensure operational excellence, scalability, and alignment with corporate objectives.
• Responsible for all staffing functions such as training, coaching, disciplinary actions, hiring, and terminations.
• Monitor processes to ensure functions are performed at a high level of quality.
• Work with internal & external staff and investor contacts to maximize potential for collection.
• Develop and execute strategic initiatives to improve delinquency cure rates, reduce servicing losses, and optimize Default pipeline performance.

VP, Default Administration

Manager

• Area Manager (AM) is responsible for managing a specific geographic area
• Work closely with Sales and Operations Managers to meet individual production goals
• Provide initial and ongoing training and mentoring to FC’s and Sales Assistants
• Conducts business development and community involvement activities
• Knowledgeable of all UIF products and programs

Area Manager

Sales

• Responsible for onboarding, training, and ongoing development of Loan Officers.
• Design and deliver structured onboarding programs for newly hired Loan Officers.
• Train Loan Officers on pipeline management, lead conversion, and referral partner engagement.
• Educate Loan Officers on pricing structure and price exception request process.
• Train Loan Officers on Encompass LOS from a front-end sales perspective.
• Provide refresher training and coaching for existing Loan Officers.

Mortgage Sales Trainer

Growth Marketing

• Serve as the regional owner for recruiting outcomes, including Loan Officers, Branches, and Sales Leaders.
• Consistently prospect for new production talent within assigned markets in partnership with Mortgage Sales Recruiters.
• Conduct advanced candidate conversations to assess production capacity, cultural fit, and growth potential.
• Lead branch recruitment discussions, including team structure, transition planning, and onboarding strategy.
• Interview, recommend, and support hiring decisions for all regional production roles.
• Actively retain top performers through coaching, engagement, and career-path discussions.
• Develop and execute regional growth plans aligned with national production objectives.
• Monitor regional pipelines, volume trends, and market penetration.
• Partner with EVP and Director of Talent to set realistic production and hiring goals.
• Identify underperforming markets and execute corrective or growth initiatives.
• Coach and develop sales leadership and Loan Officers to maximize performance.
• Ensure teams are trained on ULG products, processes, and compliance requirements.
• Lead by example in establishing a positive, accountable, performance-driven culture.
• Stay informed on local and national mortgage industry trends.
• Represent ULG at industry events, conferences, and networking opportunities to promote the company’s value proposition.

VP, Default Administration

Area Manager

Mortgage Sales Trainer

Strategic Growth Leader