INTRUST Bank

Support Engineer

• Responds to help desk requests efficiently, thoroughly, and timely.
• Completes all user management activities, including new user setup, terminated user shutdown, workstation maintenance and setup, phone user maintenance, and access changes.
• Documents all changes and takes accountability for these changes.
• Completes hardware management activities, including equipment ordering, inventory, tracking, installation, troubleshooting, and maintenance.
• Manages application of software updates, performs daily maintenance on current systems.
• Assists with regulatory compliance projects and documentation as needed.

IT Support Technician II

Accountant

• Reconcile Clearing bank accounts (daily)
• Process daily functions (wires, general ledger entries, etc.)
• Process daily payoff remittances
• Generate Investor sale report & transfer loans
• Reconcile daily custodial accounts
• Assist in the reporting and reconciliation of FNMA, FHLMC, GNMA

Investor Accountant

Manager

• Lead and coach Loan Officers within assigned Realty Executives offices
• Establish production goals, KPI expectations, and accountability metrics
• Monitor office production, pull-through, capture rates, and pipeline performance
• Conduct regular production meetings, coaching sessions, and performance reviews
• Serve as primary mortgage liaison to Realty Executives leadership
• Strengthen relationships with office managers, top-producing Realtors, and recruiting leaders
• Develop strategic initiatives to increase funded volume and referral activity
• Recruit high-performing Loan Officers into the joint venture platform
• Ensure all mortgage origination activities comply with company, investor, state, and federal requirements

Branch Manager

Analyst

• Act as the primary internal Fiserv support position for the Fiserv Administrator on the Fiserv banking platform at University Bank
• Assist in the maintenance of configuration settings on the Fiserv banking platform
• Collaborate with stakeholders, business partners, and vendors to resolve support issues

System Analyst

Administration

• Manage construction to permanent loans processes and projects.
• Develop, document, and maintain construction to permanent administrative processes including the review of loan documentation, review of site inspection reports, loan funding and loan balancing, loan pay downs, and partial releases.
• Maintain department service quality standards.
• Develop and manage relationships with key external customers, vendors including technology providers, construction material suppliers, attorneys, inspectors, title companies, and builders.
• Analyze inspection reports for percentage completed on home, to assure accuracy of draw amount.
• Identify and implement methods of improving functional and departmental efficiencies that reduce risks, improve quality of service and/or accommodate additional growth.
• Follow guidelines, policies, and procedures.
• Submit documentation for Collateral Assessment Review.
• Work with processor to resolve any condition.
• Monitor reports for project progression to make decisions regarding construction timelines.
• Monitor the adequacy and effectiveness of the key controls and service levels for construction to permanent lending.
• Prepare draw requests for approval and wire transfers from accounting system.
• Respond to customer service calls from Builder, Borrowers, and Loan Officers.
• Maintain department service quality standards.
• Submit documentation for builder acceptance.
• Maintain builder accepted list.
• Review builder reports for acceptance.
• Track mortgage insurance, builder’s risk insurance, flood insurance, liability insurance, and builder license for expiration dates.
• Manage exceptions to builder/project approval and work in progress with manager and Chief Underwriter.
• Interact with Accounting Department to ensure timely payment to vendors for services rendered.
• Manage process of final inspections, title updates, budget review, and project completion.
• Develop knowledge of the requalification and modification process to perform process.

Construction Draw Administrator

Sales

• Identify, target, and pursue new enterprise opportunities through outbound prospecting, networking, industry events, and industry partners
• Build and maintain a robust personal pipeline of high-value prospects
• Execute the full sales cycle—including prospecting, discovery, solution alignment, executive presentations, proposals, and closing
• Deliver compelling, and exciting consultative pitches customized to each prospect’s financial, operational, and strategic objectives
• Drive deals to close with precision, urgency, and executive level influence
• Lead all commercial discussions, including pricing, scope, terms, and negotiations
• Navigate complex buying processes involving procurement, legal, risk, and multi department stakeholders
• Coordinate internally with Legal and Finance to resolve contract redlines and ensure aligned deal structures
• Maintain accurate pipeline stages, deal notes, and forecast projections
• Conduct rigorous qualification using proven enterprise sales methodologies
• Provide dependable forecasts to the SVP Business Development and CEO with visibility into deal progression, blockers, and timelines
• Stay current on industry trends, competitor capabilities, and regulatory or market shifts impacting buyer needs
• Provide structured feedback to Product and Leadership on emerging opportunities or market gaps
• Work with Marketing to shape targeted outbound and demand-gen campaigns
• Engage Client Relations for pre close reassurance and seamless post close handoff
• Collaborate with Product for complex solution validation when needed
• Act as liaison between financial institution partners and all internal MLS departments, managers, and staff
• Continuously review MLS services to determine benefits and market demands

VP, Enterprise Sales

System Administrator

• Act as the primary internal subject matter expert for the Fiserv banking platform at University Bank.
• Manage and maintain configuration settings on the Fiserv banking platform, including but not limited to: Job role and security settings, Business workflow automation, Reporting functions (scheduled and ad-hoc), Integration of Fiserv with other business platforms.
• Documentation of compliance with established controls.
• Develop and maintain procedures for the management of the Fiserv banking platform.
• Act as a liaison between the Fiserv, University Bank business units, IT, and relevant third parties in support of the Fiserv banking platform.
• Work with stakeholders to elicit, analyze, and document complex business requirements.
• Create business & functional requirements documentation.
• Participate and in some cases, lead discovery sessions with business partners to refine and find improvement opportunities within the Fiserv banking platform.
• Manage ticket escalations between the bank representative and the Fiserv ticket holder.
• Project management to ensure that Fiserv is providing sufficient updates on open projects.
• Assist in researching system failures that should result in Fiserv invoice credits.

Counselor

• Contact delinquent customers to collect and reestablish a payment pattern
• Negotiate or renegotiate payment schedules to avoid foreclosure
• Approve and calculate short term repayment plans
• Ensure adherence to regulatory requirements for collections process
• Work with internal/external staff and investor contacts to maximize potential for collection
• Work directly with investor contacts to complete requested tasks
• Take part in investor conference calls
• Become familiar with loss mitigation practices and how they apply to default operations
• Assist borrowers with completing financial packages
• Advise borrowers of potential consequence of foreclosure or bankruptcy
• Maintain servicing system with appropriate default holds and codes
• Attend all training sessions for department
• All other duties as assigned by management

Senior Collections Counselor – Mortgage

Cloud Engineer

• Work closely with IT management to develop and implement strategic plans for cloud-based Azure technology services
• Provide leadership in the implementation, maintenance, and support of cloud-based systems
• Evaluate existing IT and business technology systems
• Partner with IT and non-IT management to understand technical needs and develop solution recommendations
• Provide guidance on cloud-based licensing and support contracts
• Implement technology solutions that ensure full integration into existing cloud-based IT infrastructure
• Develop enterprise testing plans for integration of new cloud-based technologies
• Own and manage cloud-based technology design, implementation, conversion, and upgrade initiatives

IT Cloud Engineer

Customer Support

• Manage large amounts of inbound and outbound calls in a timely manner.
• Identify customers’ needs, clarify information, research issues, and provide solutions.
• Maintain ownership of calls throughout the lifecycle of a customer’s request, including follow-ups.
• Process ACH payments, following the ACH process.
• Utilize Black Knight platform to review borrower accounts for payment history, payoff statements, PMI status, and escrow analysis.
• Make outgoing Welcome calls to new MLS customers.
• Recommend improvements for processes to boost organizational efficiency.

Customer Service Associate – Mortgage Servicing

• Manage construction to permanent loans processes and projects.
• Develop, document, and maintain construction to permanent administrative processes including the review of loan documentation, review of site inspection reports, loan funding and loan balancing, loan pay downs, and partial releases.
• Maintain department service quality standards.
• Develop and manage relationships with key external customers, vendors including technology providers, construction material suppliers, attorneys, inspectors, title companies, and builders.
• Analyze inspection reports for percentage completed on home, to assure accuracy of draw amount.
• Identify and implement methods of improving functional and departmental efficiencies that reduce risks, improve quality of service and/or accommodate additional growth.
• Follow guidelines, policies, and procedures.
• Submit documentation for Collateral Assessment Review.
• Work with processor to resolve any condition.
• Monitor reports for project progression to make decisions regarding construction timelines.
• Monitor the adequacy and effectiveness of the key controls and service levels for construction to permanent lending.
• Prepare draw requests for approval and wire transfers from accounting system.
• Respond to customer service calls from Builder, Borrowers, and Loan Officers.
• Maintain department service quality standards.
• Submit documentation for builder acceptance.
• Maintain builder accepted list.
• Review builder reports for acceptance.
• Track mortgage insurance, builder’s risk insurance, flood insurance, liability insurance, and builder license for expiration dates.
• Manage exceptions to builder/project approval and work in progress with manager and Chief Underwriter.
• Interact with Accounting Department to ensure timely payment to vendors for services rendered.
• Manage process of final inspections, title updates, budget review, and project completion.
• Develop knowledge of the requalification and modification process to perform process.
• Other Job Functions All other duties as assigned by management.