Senior Loan Counselor

INTRUST Bank

Senior Loan Counselor at University Bank managing collections and loss mitigation for delinquent borrowers. Initiating contact, negotiating repayment, and collaborating with internal and external partners to reduce default risks.

Posted 6/25/2026full-timeJacksonville • Florida • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Initiate proactive contact with delinquent borrowers to reestablish consistent payment patterns and reduce default progression
Negotiate and restructure repayment arrangements to help borrowers cure delinquencies and avoid foreclosure
Ensure strict adherence to federal, state, investor, and insurer requirements governing collections
Collaborate with internal departments and external partners to maximize collection efforts
Maintain accurate and compliant servicing system records
Conduct outbound calls using both manual dialing and automated dialer systems
Provide backup support to team members during high volume periods

Requirements

What you’ll need

High school diploma (or equivalent) required
Knowledge of investor and insurer guidelines (Fannie Mae, Freddie Mac, FHLB, FHA/HUD, VA, USDA, and private investors) preferred
Previous experience in collections, and related default loan servicing preferred
Experience with call center systems, auto dialers, and telephony platforms is advantageous
Experience with ICE Mortgage Technology platforms, including MSP, is highly preferred
Proficiency with Windows operating systems and Microsoft Office applications (Outlook, Word, Excel, Teams) required
Strong typing and data entry skills

Benefits

Comp & perks

Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

collectionsdefault loan servicingnegotiationrepayment arrangementsdata entrytyping

Soft Skills

communicationcollaborationproactive contactteam support