Senior Loan Counselor – Mortgage Collections

INTRUST Bank

Senior Loan Counselor at University Bank responsible for loan collections and borrower counseling. Engaging with delinquent borrowers to establish repayment arrangements and reduce default risk.

Posted 6/19/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Initiate proactive contact with delinquent borrowers to reestablish consistent payment patterns and reduce default progression.
Negotiate and restructure repayment arrangements to help borrowers cure delinquencies and avoid foreclosure.
Review, negotiate, approve, calculate, set up, and monitor short term repayment plans.
Ensure strict adherence to federal, state, investor, and insurer requirements governing collections and borrower communication.
Collaborate with internal departments and external partners to maximize collection efforts and support resolution strategies.
Maintain accurate and compliant servicing system records and ensure proper setup of payment drafts.
Monitor and process suspense account queues and conduct outbound calls using manual dialing and automated dialer systems.

Requirements

What you’ll need

High school diploma (or equivalent) required.
Knowledge of investor and insurer guidelines (Fannie Mae, Freddie Mac, FHLB, FHA/HUD, VA, USDA, and private investors) preferred.
Previous experience in collections, and related default loan servicing preferred.
Experience with call center systems, auto dialers, and telephony platforms is advantageous.
Experience with ICE Mortgage Technology platforms, including MSP, is highly preferred.
Proficiency with Windows operating systems and Microsoft Office applications (Outlook, Word, Excel, Teams) required, along with strong typing and data entry skills.

Benefits

Comp & perks

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ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

collectionsdefault loan servicingrepayment arrangementspayment plansdata entrytyping

Soft Skills

negotiationcommunicationcollaborationproblem-solving

Certifications

high school diploma