IT Support Technician II

INTRUST Bank

IT Support Technician II responsible for handling help desk requests and user management at University Bank. Completing hardware management and regulatory compliance documentation as needed.

Posted 6/9/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $29 - $33 per hourWebsite

About the role

Key responsibilities & impact

Responds to help desk requests efficiently, thoroughly, and timely.
Completes all user management activities, including new user setup, terminated user shutdown, workstation maintenance and setup, phone user maintenance, and access changes.
Documents all changes and takes accountability for these changes.
Completes hardware management activities, including equipment ordering, inventory, tracking, installation, troubleshooting, and maintenance.
Manages application of software updates, performs daily maintenance on current systems.
Assists with regulatory compliance projects and documentation as needed.

Requirements

What you’ll need

Bachelor’s degree in related field or equivalent work experience preferred.
3 to 5 years of related IT experience highly preferred.
Technical Certifications (Microsoft, ITIL) preferred.
Strong verbal and email communication skills to work effectively with users and management.
Strong written communication skills to thoroughly and succinctly document work.
Self-motivated and able to work with minimal supervision.

Benefits

Comp & perks

University Bank is an Equal Opportunity / Affirmative Action Employer

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

user managementworkstation maintenancehardware managementequipment orderinginventory trackinginstallationtroubleshootingsoftware updatessystem maintenanceregulatory compliance

Soft Skills

verbal communicationemail communicationwritten communicationself-motivatedminimal supervision

Certifications

Microsoft certificationITIL certification