Intapp

System Administrator

• As a member of the IT Infrastructure Team, you will manage SaaS tools
• administer Windows and Linux Servers
• support our employees, work in network administration and help develop and deliver new solutions.
• You will have exposure to SaaS management, Intapp’s virtualization environments (VMware, Azure, and AWS), Windows and Linux servers, Meraki networking solutions, Okta Identity and Security systems, and the Microsoft 365s administration suite.

System Administrator Intern

Account Manager

• Manage a dedicated book of accounts, focusing on retention and growing Intapp's footprint.
• Establish and cultivate relationships with senior leaders of client firms.
• Create and execute strategic account plans to capitalize on large expansion opportunities.
• Drive the process of quarterly business reviews and check-in points with key clients.
• Proactively monitor client health through quantitative and qualitative means.
• Contribute to cross-functional programs across the firm to improve operations and efficiencies.
• Provide thought leadership on capital markets industry and solutions.
• Plan client outreach initiatives and events.
• Develop and execute on team-wide initiatives.

Senior Account Manager

DevOps Engineer

• Work with Development and Product Management to design and deliver new functionality.
• Perform deep dives into both systemic and latent reliability issues.
• Partner with software engineers to produce and roll out fixes.
• Drive standardization efforts across multiple disciplines and services.
• Identify and drive opportunities to improve automation for the company.
• Work in an agile operations framework, balancing sprint-based work with daily operational needs.
• Participate in on-call rotation with 12 hours shifts.

Senior DevOps Engineer

Financial Planning and Analysis

• Lead the end to end accounting and operational oversight of our sales commission programs.
• Partner with Sales Operations, Revenue, FP&A, Legal, Payroll, and HR to operationalize compensation plans.
• Provide excellent customer service in resolving commission inquiries, disputes, and escalations.
• Translate complex compensation plans into clear accounting outcomes and operational processes.
• Lead the administration and optimization of the Varicent incentive compensation system.
• Oversee and optimize the incentive compensation management platform, Varicent.
• Lead process improvement initiatives to reduce manual calculations and improve automation across the commission lifecycle.
• Drive system enhancements and integrations to support growth and international expansion.
• Oversee the monthly and quarterly commission accounting process.
• Ensure accurate and timely recording of commission expense in compliance with US GAAP and ASC 606.
• Utilize advanced NetSuite GL functionality to streamline month-end close.
• Lead, coach, and develop a team of three commission accounting professionals.
• Establish clear goals, performance expectations, and development plans.
• Design, maintain, and enhance internal controls over commission calculations in a SOX compliant environment.
• Partner with Internal Audit and external auditors to support audit requests and walkthroughs.

Senior Manager, Finance – Commissions

Chief Technology Officer

• Inspire clients to fully understand the possibilities of Intapp technology through thought leadership, digital transformation workshops, and other consultative engagements.
• Connect prospects’ business strategies, priorities, and application landscape to Intapp technologies and value propositions.
• Operate as the primary subject matter expert for all things related to cloud and data integration.
• Deliver solution presentations and demonstrations to technical, business users, and executive-level management.
• Advise clients on enterprise and solution architecture including Intapp and third-party solutions.
• Proactively build and maintain knowledge of Intapp's product landscape and industry strategy.
• Collaborate with clients and implementation teams to model and plan realization plans.
• Provide input and expertise on RFP/RFI requests.
• Maintain thorough knowledge of competitive landscape and product offerings.

Field CTO, Client Technology Strategist – Financial Services

Account Executive

• Drive new client acquisition by targeting accounting and consulting firms in the assigned region/market.
• Educate clients about Intapp products and solutions and raise awareness.
• Identify and aggressively develop a pipeline of opportunities using the Intapp Sales Methodology.
• Meet and exceed sales goals – both for new sales and add-on sales and upgrades.
• Support client success projects and lead efforts to improve relationships with clients.
• Lead Account Management to ensure Annual Renewals of Client Agreements and support collections.

Managing Director, Enterprise Account Executive – Accounting & Consulting

Customer Support

• Responsible for triaging and resolving support tickets that flow into the help desk queue
• Assist employees with questions regarding new client site provisioning, changes and feature enablement
• Resolve internal requests involving site provisioning, site changes, site access, enabling/disabling site features
• Prepare detailed specifications and steps to reproduce for items requiring any escalation to our Product Support team
• Identify potential delays in resolution, take corrective action, and manage communication to the ticket requester
• Work collaboratively with Product Support Specialists on problem analysis and submits recommendations for solution
• Provide clear and concise verbal and written communications with end-users

Product Support Specialist

Manager

• Act as the primary advocate for clients during escalated support situations.
• Lead client handovers from Implementation to Support.
• Conduct quarterly success reviews for premium support clients.
• Develop strong, trust-based relationships with client stakeholders.
• Utilize analytics to monitor customer health and identify trends.
• Use AI tools to prepare client summaries and manage escalation workflows.
• Partner with internal teams to address complex client challenges.

Client Advocacy Manager

Analyst

• Assist segment team members in ongoing maintenance and update of critical client and opportunity data.
• Become expert in Intapp’s contracts and entitlements system and processes.
• Provide guidance to sales team on account & contract complexity and Intapp Deal Standards for all active opportunities.
• Partner with Sales, Legal, Services, Deal Management, and Contract Ops to review, approve, and process non-standard deals.
• Ensure on-going tracking of all deal elements that may have revenue recognition implications.
• Act as segment representative to Contracts and Revenue teams to ensure on-going visibility.
• Assist segment sales team in the creation and maintenance of their Deals in CRM.
• Act as resource to request new agreements from Contracts.
• Play a client advocacy role by collaborating with Contracts to resolve questions/issues and ensure expeditious processing of new requests.
• Facilitate pre-closure deal audits.
• Perform on-going data audits to continuously validate critical system information on clients and transactions.
• Assist in a wide range of support tasks, utilizing strong organizational and analytical skills, under the supervision of CRM, Contract and Legal Operations leaders.
• Contribute as a team player to help maximize the value of the CRM team as an effective, respected, and valued resource within the company.
• Provide training on internal processes and systems to Sales team members in your segment.