Innovetive Petcare

Client Services Representative

• Greeting clients and patients with warmth and professionalism
• Answering phones, scheduling appointments, and managing client communications
• Checking clients in and out, processing payments, and ensuring accurate billing
• Maintaining organized, up-to-date patient records
• Assisting with client education, including treatment plans, preventive care, and follow-up reminders
• Collaborating with veterinarians and technicians to keep appointments running smoothly
• Helping maintain a clean, welcoming lobby and reception area

Client Service Representative

• Greet clients and patients warmly in a professional, friendly manner
• Answer phones, schedule appointments, and manage client communications
• Maintain accurate electronic medical records using veterinary practice software
• Explain treatment plans, billing, and services clearly and compassionately
• Provide emotional support to clients during both routine and emergency visits
• Handle client check-in and check-out, invoicing, and payment processing
• Assist in processing and preparing prescriptions under the supervision of a licensed veterinarian (DVM)
• Accurately label, fill, and dispense medications following all safety protocols
• Maintain proper documentation, inventory, and storage of medications
• Communicate medication instructions as directed by the veterinarian
• Support compliance with veterinary pharmacy regulations and guidelines

• Welcome patients and families with warmth and professionalism
• Answer and direct phone calls promptly while multitasking in a fast-paced environment
• Support clients with appointment details, account updates, and general questions
• Assist in resolving client concerns with empathy and efficiency
• Partner closely with medical staff to ensure seamless care and communication

Medical Director

• Provide medical leadership for the practice and create a positive teamwork environment.
• Manage associate veterinarians and support veterinarian staff in personal development of medical and administrative needs.
• Ensure regulatory compliance related to the practice of veterinary medicine and develop/monitor compliance protocols.
• Lead the staff and practice by growing the team, holding meetings, conducting annual reviews, and mentoring staff.
• Partner with the Regional Operations Manager and Practice Manager to ensure compliance, assist in annual planning strategy, and develop a vision for clinic growth.
• Partner with hospital leadership to ensure a culture of quality medicine, exceptional client service, and financial success for the clinic.

• Lead a growing team of specialty and emergency veterinarians as Medical Director
• Work on the clinical floor 3–4 days per week while performing leadership responsibilities
• Lead, mentor, and grow a team of Veterinarians; conduct annual reviews and host team meetings
• Develop compliance protocols and ensure adherence to standards of care and regulatory compliance
• Oversee medical staffing plans and align doctor scheduling to patient care needs and operational goals
• Partner with Hospital Leadership and Regional Operations to drive hospital strategy and achieve financial goals
• Create and maintain a positive, team-first environment focused on quality medicine and outstanding client service
• Support Veterinarians’ professional and personal development through coaching and guidance
• Collaborate with Hospital Administrator, Director of Clinical Staff, and Client Service Supervisor

Medical Director – Emergency Veterinarian

• Provide friendly, quality customer care to patients and clients
• Process invoices payments
• Answer phones, schedule appointments, and obtain all necessary medical history
• Determine the status of the patient’s immunizations and tests
• Communicate with the doctor and technical staff on the patient’s arrival and necessary treatments
• Fill prescriptions, food requests, and over-the-counter products as instructed by a veterinarian
• Accurately input data into computer software
• This is not a complete list of job duties; some tasks may be assigned or reassigned as policies and procedures change*

Veterinary Client Service Representative

Manager

• Oversee daily operations of the clinic and lead with empathy, clarity, and connection
• Foster an inclusive, collaborative, and respectful work environment and mentor team members
• Maintain strong communication across medical and operational teams and partner with the Medical Director
• Oversee staffing, scheduling, inventory, vendor relations, and compliance
• Streamline daily operations to ensure efficiency and support long-term strategic planning and service development
• Collaborate with business support teams on budgets, payroll, and metrics and monitor KPIs
• Drive business growth through data-driven decisions and continuous improvement
• Uphold a welcoming, professional experience for clients and handle escalated concerns with empathy
• Represent the clinic in the local community and support case reviews and workflow improvements

Veterinary Practice Manager

• Greet clients with warmth and empathy in stressful situations
• Answer phones, schedule appointments, and manage patient check-ins/outs
• Collect payments and explain financial transactions clearly and professionally
• Maintain accurate medical records and ensure hospital cleanliness
• Collaborate closely with veterinary staff to support patient care
• Full-time schedule: 5 shifts per week, 12 hours each
• Dedicated to Specialty Department supporting Internal Medicine, Surgery, and other advanced services

Specialty Veterinary Client Service Representative

• North Airline Animal Hospital is now hiring for a full-time Veterinary Client Service Representative (CSR) to join our team!
• The CSR at North Airline Animal Hospital is the client’s first contact when calling or visiting our hospital, and as such represents the professional image of this hospital to our trusted and valued clients. Each and every, day we strive to exceed expectations and sweep each of our new and old clients off their feet with our fantastic customer service and individualized veterinary care. Our goal is to provide the best possible veterinary care while focusing on our client/patient relationships.
• Provide friendly, quality customer service to patients and clients
• Process invoices
• Answer phones, schedule appointments, and obtain all necessary medical history
• Determine the status of the patient’s immunizations and tests
• Communicate with the doctor and technical staff on the patient’s arrival and necessary treatments
• Fill prescriptions, food requests, and over-the-counter products as instructed by a veterinarian
• Accurately input data into computer software

• Combine strong practice management skills with hands-on veterinary knowledge to keep the hospital thriving.
• Partner closely with the Managing Veterinarian (MDVM) and Regional Operations Manager to ensure smooth, profitable, and compassionate operations and set long-term goals.
• Blend leadership and clinical work—manage the hospital while still putting LVT skills to use and occasionally assist with patient care.
• Lead, coach, and develop a collaborative, motivated, and skilled team.
• Oversee hospital operations such as payroll, inventory, compliance (OSHA/DEA), and financial performance.
• Drive client retention and satisfaction by fostering exceptional customer service.
• Contribute to a supportive environment where pets receive top-quality care and staff can grow.