Innovetive Petcare

Associate

• Help shape how general practice medicine is delivered at our hospital
• Build and grow our GP services, including wellness, preventive, and geriatric care programs
• See a varied caseload, including wellness visits, sick patients, and some urgent care cases
• Serve as a leader in client education, developing handouts, care plans, and personalized recommendations
• Participate in shaping scheduling, workflow, and practice structure as the hospital grows

Associate Veterinarian – GP/ER Hybrid DVM

Pharmacist

• Manage high-volume inbound and outbound calls related to veterinary pharmacy requests, appointment scheduling, and general client inquiries
• Provide support for online veterinary pharmacy services, including prescription coordination and client education
• Schedule and manage appointments across multiple veterinary hospitals
• Perform telephone triage, routing urgent and non-urgent inquiries appropriately
• Deliver personalized, high-quality client communication via phone, SMS, and email
• Accurately document interactions within electronic medical records (EMR) and communication systems
• Act as a brand ambassador by adapting communication style to reflect each hospital’s culture
• Collaborate with hospital teams to improve workflows, resolve issues, and enhance the client experience
• Meet and exceed call center KPIs, including response time, accuracy, and client satisfaction

Veterinary Client Care and Pharmacy Specialist

Client Services Representative

• Greeting clients with a warm and professional demeanor
• Managing appointments and front desk flow
• Supporting communication between the veterinary team and pet owners
• Assisting with safe restraint of cats and dogs during exams and procedures
• Helping maintain a smooth, organized, and efficient hospital environment

Associate Veterinarian – GP/ER Hybrid DVM

Veterinary Client Care and Pharmacy Specialist

Client Service Representative, Veterinary Assistant