Innovetive Petcare

Pharmacist

• Manage high-volume inbound and outbound calls related to veterinary pharmacy requests, appointment scheduling, and general client inquiries
• Provide support for online veterinary pharmacy services, including prescription coordination and client education
• Schedule and manage appointments across multiple veterinary hospitals
• Perform telephone triage, routing urgent and non-urgent inquiries appropriately
• Deliver personalized, high-quality client communication via phone, SMS, and email
• Accurately document interactions within electronic medical records (EMR) and communication systems
• Act as a brand ambassador by adapting communication style to reflect each hospital’s culture
• Collaborate with hospital teams to improve workflows, resolve issues, and enhance the client experience
• Meet and exceed call center KPIs, including response time, accuracy, and client satisfaction

Veterinary Client Care Specialist, Pharmacy

Marketing

• Innovetive Petcare is seeking an experienced and strategic Specialty & Emergency Veterinary Marketing Manager to support our growing network of 12–15+ specialty and emergency veterinary hospitals across the United States.
• This remote marketing leadership role is ideal for a veterinary marketing professional with experience in specialty and emergency veterinary medicine, referral relationship management, healthcare marketing, and multi-location growth strategy.
• The individual in this role will partner closely with hospital leadership, field operations teams, referral coordinators, and centralized marketing partners to drive referral growth, increase case volume, strengthen brand visibility, and support local hospital success.
• If you are passionate about veterinary healthcare marketing, specialty referral growth, strategic planning, and community engagement, we encourage you to apply.

Veterinary Client Care Specialist, Pharmacy

Veterinary Specialty & Emergency Specialist