AI Engineer

• Design and architect AI-powered systems using LLMs, retrieval-augmented generation, agentic workflows, and orchestration patterns
• Develop secure, maintainable, production-ready software platforms and cloud-native services
• Orchestrate models, tools, retrieval systems, and enterprise workflows
• Build rapid prototypes and proof-of-concepts to validate technologies and identify business opportunities
• Establish evaluation, monitoring, testing, benchmarking, observability, and continuous-improvement practices
• Lead technical design discussions and architecture reviews
• Drive engineering best practices across teams
• Mentor engineers and develop reusable AI capabilities and frameworks
• Collaborate with product teams, architects, domain experts, customers, and partners
• Identify opportunities and deliver measurable business impact
• Influence IFS’s AI strategy and long-term technology direction through hands-on delivery, experimentation, customer engagement, industry events, and partner collaboration

Lead AI Engineer

Controller

• Review Statements of Work before execution for commercial soundness, including fee structures, milestones, payment terms, T&M caps, change orders, and termination clauses
• Own project-level financial governance across the CX Services portfolio, including milestone billing, unbilled AR/WIP tracking, and reconciliation of actuals against contracted scope
• Partner with Finance, FP&A, and Revenue Accounting on revenue recognition treatment
• Conduct project-level P&L reviews, margin variance analysis, utilization and realization reviews, and root-cause analysis
• Maintain the monthly financial close process for Consulting Delivery
• Review non-standard SOW terms and escalate material commercial risks before signature
• Track change orders and scope amendments against original contract baselines
• Provide commercial input into pricing and deal structuring
• Support pipeline-to-future-revenue forecasting and management
• Own CX contribution to GRR/NRR performance, renewal risk forecasting, and red-account governance
• Run commercial and financial elements of monthly and quarterly business reviews
• Maintain CRM and Customer Success data integrity with Sales and RevOps
• Support AI tool rollout where it drives measurable cost-to-serve reduction
• Maintain health scoring and playbook adherence
• Contribute to QBR and escalation frameworks with a financial/commercial lens

Senior Manager, CX Controller, Commercial Operations

Engineer

• Work cross-functionally across Sales, Product, R&D, and Implementation teams
• Work alongside Solutions Consultants and Account Executives on strategic accounts and net-new opportunities
• Own discovery, technical scoping, architecture, implementation, evaluation, productionization, adoption, and handoff for strategic customer solutions
• Stand up the current product on customer data quickly to prove value within deals
• Build, deploy, and evaluate solutions using customer data
• Rapidly prototype near-production-ready solutions for customer requirements using modern AI tools
• Engineer production solutions for security, reliability, observability, maintainability, and architectural integration
• Measure adoption, workflow impact, reliability, and time-to-value; iterate with stakeholders
• Partner with Product and R&D to convert validated customer patterns into roadmap investments, reusable components, and platform improvements
• Develop reusable accelerators from recurring customer needs
• Develop and continuously update solution specifications with customers
• Evaluate business potential, market needs, competitive differentiation, and functional/technical specifications with Product
• Coordinate customer needs, ideas, roadmaps, and visions with Product and Sales organizations
• Measure role outcomes through influenced ACV, prototype speed, production graduation, accelerator reuse, and productized customer gaps

Forward Deployed Engineer

• Define and deliver the next-generation mobile experience for aviation maintenance
• Design and ship AI-powered product capabilities, including model integration, prompt engineering, RAG, agentic architectures, evaluation harnesses and MLOps
• Use AI-assisted development and agentic tooling to improve engineering speed and quality
• Embed with Aerospace & Defense customers to deploy, integrate and harden solutions in their environments
• Connect IFS to ERP, CRM, IoT, telemetry, legacy and mission systems
• Own solution architecture in real customer contexts and under real-world constraints
• Design, develop, test, deploy and operate across the full stack
• Own quality through automated testing and manage delivery through CI/CD
• Ensure operational reliability across cloud, edge and mobile environments
• Drive technical strategy across product groups and make architecture and shipping-quality decisions
• Mentor engineers and strengthen the wider AI and forward-deployment practice
• Represent IFS with customers and partners
• Ground technical decisions in customer evidence and business value

Principal AI Engineer – Aerospace & Defense

Customer Success Manager

• Serve as the customer-facing lead responsible for customer success
• Lead and effectively orchestrate a large virtual team
• Manage program deliveries and senior customer relationships
• Drive successful customer adoption and productive use of IFS products and services
• Help customers discover new features and become long-term users
• Understand desired customer outcomes and drive satisfaction and loyalty
• Support customers’ digital journeys through modernization
• Highlight and action delivery-related risks for IFS and Partner-led delivery
• Develop value metrics and measure Success program outcomes with customers or partners
• Support renewal processes for services and licenses to secure revenue
• Lead executive steering committee meetings and communicate progress to IFS senior leadership
• Secure IFS customer references and provide regular VOC reporting
• Collaborate with Sales on potential upsell opportunities
• Communicate with Global Delivery senior leadership on potential escalations
• Navigate and collaborate with Support, R&D, and Sales departments

Customer Success Manager – Manufacturing

Account Executive

• Generate revenue from subscription license sales, service sales and maintenance services
• Work within an assigned multi-state territory of mid-market companies ($400M - $100B+)
• Steer the execution of the sales cycle
• Identify and manage various indirect sales channels
• Sell directly to executive-level decision-makers
• Utilize business partners to supplement offerings and provide implementation services
• Conduct lead generation and business development
• Perform qualification and business analysis
• Lead visioning and presentations
• Manage projects, negotiate, and close business

Regional Account Executive, Energy & Utilities – EAM, Field Service Management

Cloud Engineer

• Equip sales teams to articulate the benefits and value of the IFS offering to potential and existing customers.
• Ensure both Installed Base (IB) and New Name (NN) sellers fully understand and effectively execute the agreed sales play(s).
• Develop tailored sales pitches, demos, and proposals that address client pain points and highlight product value.
• Drive pipeline progression by ensuring opportunities advance through stages and deals are closed.
• Manage and track CQ and CQ+1 forecasts, ensuring alignment with revenue targets set by the VP.
• Monitor and analyze sales metrics to measure success and identify areas for improvement.
• Prepare regular performance reports and forecasts for the VP and senior management.
• Work with regional teams to apply target-market priorities and align sales execution accordingly.
• Partner with global and regional marketing teams to execute impactful campaigns.
• Manage and expand relationships with key accounts, supporting long-term customer satisfaction and retention.

Director of Sales – AI & Cloud Services

Platform Engineer

• Be the technical authority on authorisation and authentication across the Kairos and Nexus platforms
• Architect, engineer, and operate enterprise-scale identity and access solutions
• Work directly with the team building the Authorisation subdomain
• Design and implement IAM patterns that are adopted as standards across IFS
• Ensure identity and access are enablers, not bottlenecks
• Build the authorisation APIs and SDKs that product teams consume
• Own the operation of the authorisation engine: SpiceDB on PostgreSQL
• Define IAM patterns, standards, and golden paths for product teams to implement securely
• Provide subject-matter expertise on identity and access security

Principal Platform Engineer – Identity and Access Management

• Leads the overall post-sale value realization strategy for Nexus Black.
• Responsible for building, scaling, and managing the AI Adoption Engineering organization.
• Set the vision, define operating models, influence GTM and product strategy.
• Ensure customers achieve repeatable early wins, expanded value realization, and long-term strategic partnership.
• Serve as executive sponsor for key enterprise customers.
• Drive innovation in workflows, integrations, and AI-enabled customer processes.

AI Adoption Lead

Security Analyst

• Responsible for supporting 24x7 operations within the Unified Support Security Operations Center (SOC) and Observability functions
• Continuous monitoring of security events and system health across IFS customer environments
• Analyzing alerts from both security and observability platforms
• Identifying potential threats or service anomalies
• Ensuring timely incident triage and response
• Responsible for monitoring the IFS customer security state
• Analyze real-time events and triage incidents based on the severity of the situation
• Assist in identifying and addressing information security gaps, with a focus on cloud environments
• Stay up to date on the latest cybersecurity threats and vulnerabilities and support the implementation of recommended mitigations
• Proactively monitor alerts for all cloud hosted IFS products
• Communicate with other resolver groups to rectify them
• Contribute to the operation (Observability) coverage of 24x7x365
• Identify and categorize prioritized incoming events or alerts for IFS products via Observability stack
• Generate regular reports on the organization’s security posture and incident trends
• Contribute to the creation and maintenance of operational documentation and knowledge base articles
• Any other duties as designated by the line manager

FedRamp Information Security Analyst

General

• Manage, prioritize, and proactively track assigned business opportunities for the current quarter and future quarters to ensure timely submissions and active engagement on deal strategy and negotiations.
• Ensuring compliance of sales deals with any relevant company policies, procedures and processes or other demands (e.g. Government specifications).
• Manage the approval process for sales transaction in the IFS Approval Request system.
• Assist and advise Sales with product configurations and pricing proposals.
• Draft, review, and administer any documentation necessary for sales transactions and their approval.
• Act as first line support to the sales team on revenue recognition or contractual matters relating to sales transactions, act as liaison to Finance and Legal Departments on those transactions.
• Provide interpretation and analysis of existing customer contractual documents.
• Interact with all internal business partners involved in the execution and closure of sales transactions. E.g. Finance, Presales, Legal, Technology Alliances, Partner Managers, Product Managers, Corporate and Global functions.
• Interact with external clients and vendors at various levels on contract and business-related matters, if necessary.
• Ensure fiduciary responsibility to IFS.
• Other duties and projects as may be assigned in relation to the Deal Desk team.

Senior Deal Desk Specialist

Outside Sales

• Direct the execution of sales efforts and initiatives within targeted markets
• Develop and coordinate sales selling cycle and methodology
• Collaborate with marketing leadership, sales management and other internal functional groups to identify and develop new customers for IFS products and services
• Provide an accurate forecast that supports the management of the company’s cash flow targets and develop annual sales plan strategies and plans to accomplish or exceed corporate goals which drive the increase of revenue and profitability
• Manage and build a rolling pipeline and identify opportunities and new project development
• Identify and measure leading indicators on a regular basis to motivate ideal behaviors within the sales team
• Analyze and evaluate the effectiveness of sales, processes, costs and results
• Develop and manage sales budget and oversee the development and management of internal operating budget
• Directly engage with key client accounts, deliver value-based sales presentations to key clients in coordination with sales representatives, and coordinate the management of all other accounts
• Establish long-term business relationships with customers, key strategic partners and influencers
• Effectively prospect for New Business leads/opportunities, target new accounts and opportunities in medium to large companies
• Direct staffing, training and performance evaluations to develop sales program
• Help build and develop sales team competencies and capabilities
• Coach and motivate sales team to achieve goals
• Represent the company at various business meetings to promote company
• Supervise the preparation, issuance and delivery of sales materials, exhibits and promotion programs
• Promote positive relations with partners, vendors and distributors
• Establish and implement short- and long-range departmental goals, objectives, policies and operating procedure
• Strong negotiation skills and good contract knowledge

Vice President of Sales – Established Customers, ERP, EAM, Field Service

Solutions Engineer

• Be at the forefront of IFS product implementations working directly with customers and partners
• Take the lead in delivering the IFS solution, maintain clear communication on all aspects of the solution
• Work closely with the IFS Project Manager to ensure risks from complex requirements are minimized
• Coordinate and delegate work within the delivery team
• Work with partners and system integrators to ensure the IFS experience is consistent
• Advise on the successful application of IFS Accelerators
• Focus on ensuring delivery of value to the customer
• Be involved in the successful delivery of additional consulting services

Technical Solutions Manager

Director

• Developing and managing Partner relationships that produce meaningful outcomes for IFS, the Partner, and customers
• Gaining sales intelligence from the Partner for joint accounts and opportunities to improve positioning within pursuits
• Source new directs and opportunities from the Partner to build a strong pipeline
• Performing ongoing business planning, QBRs and business review cycles
• Actively driving Partner engagement in promoting of customer opportunity pursuits
• Identifying new business and revenue opportunities for IFS and the Partner via demand generation plans and activities
• Coordinating regularly scheduled Partner Status Meetings
• Forecasting pipeline status and revenue from partners on a weekly, monthly, quarterly and annual basis
• Overseeing related Training and Certification programs
• Develop and manage the IFS and Partner’s annual business plan
• Serving as the primary Point of Contact for day-to-day business needs between IFS NA and the Partner
• Negotiating, securing, and managing Partner contracts and all other related needs of the relationship
• Develop extensive knowledge of the Partner’s organization, market position, and capabilities to articulate the joint value proposition of the Partnership

Lead AI Engineer

Senior Manager, CX Controller, Commercial Operations

Forward Deployed Engineer

Principal AI Engineer – Aerospace & Defense

Customer Success Manager – Manufacturing

Regional Account Executive, Energy & Utilities – EAM, Field Service Management

Director of Sales – AI & Cloud Services

Principal Platform Engineer – Identity and Access Management

AI Adoption Lead

FedRamp Information Security Analyst

Senior Deal Desk Specialist

Senior Deal Desk Specialist

Vice President of Sales – Established Customers, ERP, EAM, Field Service

Technical Solutions Manager

Global Alliance Director