Solutions Engineer

• Lead the development of solution strategies aligned with field service business models
• Translate customer business challenges into tailored IFS Cloud solutions
• Guide C-level stakeholders through digital transformation initiatives
• Conduct discovery workshops to understand "As-is" and define "To-be" states
• Prepare and deliver compelling Proof of Value demonstrations
• Build custom demos and business models that reflect field service KPIs and workflows
• Maintain deep knowledge of field service industries including common pain points, metrics, and regulatory requirements
• Provide feedback to product management based on customer needs and industry trends
• Work cross-functionally with Sales, Product Management, and Consulting teams
• Mentor junior consultants and contribute to continuous improvement initiatives

Business Solutions Architect – FSM

Pre-sales Engineer

• As a Pre-Sales Consultant, you are the technical and functional authority within the sales process.
• You play a critical role in driving commercial success by translating customer needs into compelling, value-driven Ultimo solutions.
• You combine deep product expertise with commercial awareness, supporting Account Executives in complex sales cycles, tenders, and strategic opportunities.
• Through powerful demonstrations, accurate estimations, and trusted advisory, you enable customers to clearly see the value of Ultimo.
• Internally, you act as a knowledge leader — continuously sharing insights about new product developments, market trends, and customer requirements to strengthen our overall sales performance.

Pre-Sales Consultant

Sales

• Change the world one company at a time as a Presales Business Solution Consultant.
• Leverage technology knowledge and manufacturing industry expertise to drive software license revenue.
• Collaborate with pre-sales teams and subject matter experts to ensure success.
• Impact new business through effective solution delivery and client engagement.

Presales Business Solution Consultant

Account Manager

• Achieve and exceed quota targets through the successful execution of the sales strategy and account planning.
• Account and Customer Relationship Management, Sales of Software Licenses, Cloud Subscription Revenue, Professional Services, and Renewals.
• Develops effective and specific account plans to ensure revenue target delivery and sustainable growth.
• Develop and deliver comprehensive business plan to address customer priorities and pain points.
• Utilize benchmarking and ROI data to support the customer’s decision process.
• Establishes strong management and C-level relationships based on knowledge of customer requirements and commitment to value.
• Builds a foundation on which to harvest future business opportunities and accurate account information and strategy development.
• Actively understand each customer’s technology footprint, strategic growth plans, technology strategy, and competitive landscape.
• Review public information (new executive appointments, earnings statements, press releases, etc.) for the company and its competitors to remain updated on key industry trends and issues impacting the customer.
• Maintain White Space analysis and execution of initiatives (up sell and cross sell) on customer base.
• Leverage support organizations including Marketing, Partners, Pre-Sales, Support, Business Operations, and Professional Services to funnel pipeline into the assigned territory.
• Be proficient in and bring all IFS offers to bear on sales pursuits including Industry Solutions, LOB solutions (CRM, SCM, PLM, EOI, Enterprise Asset Management and MRO) and technology solutions (Business Analytics, Mobility, Technology, et. al)
• Strive to make all customers IFS references.
• Support all IFS promotions and events in the region
• Maintain CRM system with accurate customer and pipeline information.

Account Manager, Manufacturing – ERP, EAM, Field Service Management

Account Executive

• Prepare, update, own and execute the Go -To- Market Strategy for nominated industries
• Prepare, own, and maintain Territory Plan for agreed vertical
• Prepare Account Plan including deal action cards, mutual evaluation plans, and power maps for named accounts
• Own the end-to-end sales process including demand generation, understating customer needs, agreeing a mutual evaluation process, owning the RFI/RFP process, building a business case for change and winning business, and utilising resources within a matrix organization to get the job done
• Work with partners to better penetrate into your accounts, creating joint sales plays that accelerate deal cycles and maximize value while providing strong delivery plans that lead to happy referenceable customers
• 100% responsibility for owning the annual sales targets and delivering as per the quarterly budget
• Continued pipeline building and demand generation activities to achieve 4x pipeline coverage
• Liaison with Sales leadership and Global teams to build a strong internal network and collaboration
• Manage and maintain complete CRM and Account hygiene, at all times, along with sales cadence, administration and reporting to ensure accurate forecasting

Account Executive – New Business Development

Strategic Account Manager, Manufacturing Install Base – ERP, EAM, Field Service Management

• Serve as a trusted sales partner and technical advisor throughout the sales cycle
• Collaborating with the sales team, prospects and existing clients to uncover challenges and design compelling solutions using the IFS Copperleaf decision analytics platform
• Develop industry knowledge to become a trusted advisor and key technology ambassador for our customers and prospects
• Delivering impactful product demos and executive briefings (virtual and on-site)
• Designing enterprise-level technology solutions
• Providing technical leadership in the sales process
• Engaging with the industry at external events

Senior Solutions Consultant – Pre Sales

Recruitment

• As a key member of our Talent Acquisition team, you will be responsible for delivering full cycle recruiting for cross functional teams across the Americas.
• You will focus on partnering with hiring managers and HR to define recruitment strategy as well as sourcing and engaging candidates for core and key roles within IFS across the businesses.
• A key focus will be on talent pipelining to support hiring managers across the region.
• Coach and influence hiring managers to define recruitment strategies.
• Utilizing knowledge of multiple recruiting methodologies and advanced sourcing techniques to identify passive candidates.
• Mapping technology companies to identifying the top talent from competitors.
• Partnering with HR and Hiring Managers to fully understand requirements and ensure a full candidate experience
• Sourcing passive candidates through referrals, networking, internet searches, LinkedIn and other social media databases.
• Generating qualified candidates through direct sourcing via telephone and email.
• Effectively assessing talent ensuring cultural & competency fit
• Maintaining accurate documentation within the company's ATS.

Contract Recruiter – 5 month, Maternity coverage

• Generate revenue from subscription license sales, service sales and maintenance services
• Work within an assigned multi-state territory of mid-market companies ($400M - $100B+)
• Steer the execution of the sales cycle
• Identify and manage various indirect sales channels
• Sell directly to executive-level decision-makers
• Utilize business partners to supplement offerings and provide implementation services

Regional Account Manager, EAM & Field Service – Energy & Utilities

Learning and Development

• Analyzing target audience – Utilizes stakeholder input to categorize learners by general traits such as prior knowledge/experience, learning preferences or goals
• Utilizing subject matter experts – Efficiently gathers SME input against deliverables, clarifies expectations and timelines, manages conflicts and escalations
• Project planning – Identifies major milestones and deliverables, utilizes planning tools, documents timeframes and basic resource needs
• Learning breakdown structure – Groups related learning materials into modules or lessons, follows ADDIE design model to maximize learner retention
• Creating & maintaining Content – Incorporates visuals, stories and interactivity to create engaging content that aligns with learning objectives
• Learning outcomes – Measures learner knowledge retention & understanding against desired learning outcomes for each course or curriculum
• Training user experience – Creates role tailored training to resolve practical business challenges to maximize the learning experience
• Quality control – Identifies and corrects obvious errors and omissions in training & enablement materials & communications, utilizes peer reviews
• Portfolio management – Utilizes learner feedback & surveys to understand gaps and areas for improvement in our training portfolio

Product Training Specialist

Director

• Building key relationships with Partner executives (Partner teams, Industry-specific Consulting Leaders, Sales Leaders, Practice Leaders, etc.) to produce a high level of reliance and drive revenue growth
• Developing and executing the strategy and annual business plan for the partnership
• Ensuring Partners are enabled to successfully sell and deliver services to existing and prospective customers
• Collaborating with partners to identify and prosecute joint sales opportunities
• Planning and promoting growth of the partner’s certified resource pool and related Practice build
• Evangelizing IFS within the Partner
• Evangelizing the Partner within IFS
• Conducting revenue forecasts for partner-directed transactions
• Engaging with sales executives and directors to drive IFS revenue
• Developing a deep comprehension of the partner’s services demand, capacity and related capabilities
• Engaging and coaching Pre-Sales and Sales Teams on identifying opportunities that are aligned to the business plan and strategy
• Developing and executing joint sales and marketing campaigns with Partners that increase brand awareness and drive incremental revenue to the organization
• Developing and owning relationship maps, ensuring related cadences are successfully executed

Strategic Partner Director – GSI

Customer Success Manager

• Understands and interprets the customer’s business and IT strategy to identify opportunities for IFS to support value creation.
• Applies broad knowledge of IFS solutions to align offerings with customer objectives.
• Operates independently and contributes insights to influence customer planning and decision-making.
• Builds trusted relationships with mid-to-senior level stakeholders and supports engagement with C-suite decision-makers.
• Demonstrates empathy and understanding of stakeholder perspectives to guide solution alignment.
• Contributes to the development and maintenance of the customer relationship map.
• Manages moderately complex delivery programs within enterprise environments.
• Applies working knowledge of IFS tooling (BVA tools, Scope Tool) and core product capabilities.
• Technically fluent; supports collaboration between customer business and technical teams.
• Uses industry accelerators to support efficient delivery.
• Identifies delivery issues early and escalates appropriately.
• Supports renewal conversations and showcases IFS product value.
• Collaborates with sales to identify growth opportunities.
• Develops Success Plans linked to customer objectives and SUNs.
• Tracks basic KPIs to demonstrate value realization.
• Anticipates customer needs and advocates for their feedback.
• Encourages VOC (Voice of Customer) participation and monitors CSAT.
• Supports internal coordination to resolve basic issues early.
• Promotes customer satisfaction and reference ability.
• Takes initiative to execute and update Success Plan activities tied to customer objectives.
• Manages Success Unit (SU) consumption within planned scope.
• Ensures compliance with IFS revenue recognition rules.
• Maintains high standards in deliverables and communications.
• Demonstrates foundational understanding of one IFS core industry.
• Builds trust-based relationships with customer stakeholders.
• Communicates clearly and effectively at various organizational levels.
• Curious and proactive in understanding customer needs and market.
• Demonstrates working knowledge of IFS Applications.
• Fluent in English and local language (written and spoken).
• Collaborates with internal IFS experts to support customer outcomes.

Customer Success Manager – Field Service Management, Telco

Backend Engineer

• Drive the identification and qualification of opportunities while executing account strategy, and generating license, support and services revenues in the region.
• Build, facilitate, and maintain successful relationships with customers, which will be measured by their referenceability, customer satisfaction levels, increased revenue levels and overall account penetration.
• Identify, pursue, and close new sales opportunities through the successful execution of the sales process
• Actively engage with prospective clients and stakeholders to develop relationships at a senior executive level with key decision makers
• Work with the wider IFS Copperleaf team (e.g. Technical Sales, Sales Leadership, Marketing etc.) to understand prospect’s current business practices and strategic drivers, develop and identify pain points and create a vision for solving these key pain points
• Continuously gather knowledge of competitors and how to effectively position our solution
• Drive a sales process that will highlight our solution as a strategic advantage to the prospect
• Maintain an accurate and documented pipeline of opportunities (prospects and suspects) within CRM
• Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends

Account Executive – Net New, DACH, Benelux

• End-to-end ownership of net-new enterprise and upper mid-market opportunities within a manufacturing-led patch
• Proactive pipeline creation across large manufacturing organisations
• Executive-level, value-based sales conversations with operational, technical, and commercial leaders
• Close collaboration with Pre-Sales, BDRs, and Customer teams
• Direct input into Ultimo’s evolving UK go-to-market approach

Senior Account Executive – Enterprise SaaS, New Logo Manufacturing

Business Development Rep

• Build and lead the Global BDR strategy across EMEA and North America
• Define ICP, outbound motions, and qualification standards
• Coach, develop, and progress team members into AE roles
• Partner closely with Sales and Marketing